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Zorro ransomware virus. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware
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How dangerous is Zorro ransomware virus?

Zorro virus is a new file-encrypting malware that uses symmetric cryptography[1] to encode files located on the targeted computer. The ransomware mostly spreads via malicious email attachments. When a user clicks one the infected file, the virus infiltrates the computer. Once the malware gets inside, it connects to the remote Command & Control server[2] and downloads malicious files. When Zorro ransomware installs all malevolent files in various Windows locations, it modifies Run and RunOnce registry sub-keys. These Windows Registry modifications allow launching the virus as soon as the computer is turned on. The main purpose of the ransomware is to encrypt various documents and media files. In order to do that, the virus might shut down particular system process. Then, it starts scanning the device looking for the MS Office, Open Office, Libre Office, various image, audio and other widely used files. To all encoded files it appends .zorro file extension. This extension prevents victims from accessing and using their files. Unfortunately, even Zorro removal won’t help to restore encrypted data.

Of course, hackers do not leave victims without a way out. After data encryption, Zorro ransomware virus creates a text file and places it on the desktop. Indeed, it’s a ransom note that might be called either “Take_Seriously (Your saving grace).txt” or “(Your saving grace).txt.” This file informs people that their files have been encrypted with a strong key and they need a specific key to restore them. The authors of the virus demand 1 Bitcoin that must be transferred to the provided address within 3 days. According to the ransom note, as soon as the payment is made, victims are supposed to receive an email with decryption software. Though, you should not rush clicking on the provided link where you can buy Bitcoins.[3] No one can assure that developers of the Zorro virus have necessary decryption software. Sometimes ransomware viruses are written poorly, and there’s no way to restore the files unless victims have data backups. What is more, cyber criminals might just be interested in taking your money and do not care about keeping their promise. It might be a lie. Thus, instead of having risky business with hackers, you should remove Zorro from the computer. This won’t help to restore your files, but after removal, you can try to recover your files using additional methods. Thus, install Reimage and scroll down to the end of this article to learn more about virus removal.

How might this file-encrypting virus hack computers?

The primary distribution method of the Zorro malware is malicious spam email campaigns. Crooks send crafted emails that look like sent from reputable companies or organizations, for instance, Amazone. They also have attached PDF, Word or ZIP file that includes malware executable. Thus, as soon as a person opens the infected file, the malicious file is dropped on the system. For this reason, you should learn how to identify potentially dangerous emails[4] and stop rushing to open each received email. Sadly, your inbox is no longer safe as it used to be. Cyber criminals became good at social engineering[5] and learned to trick people easily. Additionally, Zorro ransomware might spread as bogus programs or their updates in peer-to-peer networks, torrents, file-sharing and downloading websites, and similar unknown online sources that offer to download freeware or shareware. Thus, if you are thinking of downloading illegal programs or other files, this decision might cause you more than a license for the necessary product. What is more, if you need to download free software, please choose reliable sources.

How to terminate Zorro ransomware from the PC?

Ransomware removal might be difficult because these type of cyber infections might block various system processes and antivirus program. Thus, in order to remove Zorro from the PC, you need to disable the virus by rebooting the computer to the Safe Mode. The instructions below will show you how to do it. When in Safe Mode, you need to install malware removal program, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. After installation, update your chosen tool and run a full system scan. We highly recommend scanning the system several times just to be sure that all malicious components are terminated from the system entirely. Please, do not think about manual Zorro removal option. Deleting dangerous files from the system might lead to the serious computer-related programs. The virus might be hiding under safe-looking and legitimate system files. Thus, you might make a huge mistake and delete the wrong file.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Zorro ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Zorro virus Removal Guide:

Remove Zorro using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Automatic Zorro removal might require rebooting the computer to the Safe Mode with Networking. This mode disables the virus and allows scanning the system with antivirus or anti-malware tools.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Zorro

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Zorro removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Zorro using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

System Restore method also helps to disable the virus and remove it automatically with a help of malware removal tools.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Zorro. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Zorro removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Zorro from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Zorro, you can use several methods to restore them:

Data Recovery Pro might recover the files encrypted by Zorro ransomware

If you do not have data backups, Data Recovery Pro might be your only option to restore your files automatically. Though we have to warn you that it’s not a Zorro decryptor, so it might not restore all of the encrypted files.

Try Windows Previous Versions feature to restore files encrypted by Zorro virus

If System Restore has been enabled before ransomware attack, follow these steps to copy previously saved versions of the encrypted files. Though, if you haven’t enabled System Restore function, this method is not suitable for you.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use ShadowExplorer to restore files encrypted by Zorro ransomware virus

If Zorro malware left Shadow Volume Copies of the targeted files, you could use ShadowExplorer to recover encrypted files. Follow the steps below:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Zorro decryptor

We are sorry, but Zorro decryptor hasn’t been released yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Zorro and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References


  • Amelia

    Zorro? Developers probably loved this character…

  • Vitus

    Oh.. such a nasty virus! It encrypted my files. Fortunately, I have data backups. So it hasnt caused me lots of damage. However, I need to warn everyone that this malicious email looked identical to the ones I received from eBay. Be careful!

  • Isabella

    Please, people, make a decrypter faster!!!

  • Presley

    Cant agree more. I need decryption software so badly! Its the second ransomware attack during the past few months… These viruses became aggressive…