ThinkPoint. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Rogue Antispyware

Why ThinkPoint is not a anti-spyware you should trust?

ThinkPoint virus is a rogue anti-spyware program that comes bundled with the fake Microsoft Security Essentials Alert. It is promoted through e-mail phishing and P2P (peer-to-peer) networks and often comes along with Trojans and virus exploit kits. Once installed, the rogue program will prompt you to restart your computer because of the supposedly found malware on your computer. After a restart, ThinkPoint will scan your computer for malware without your permission. After the fake scan, it will claim that your computer is infected with all sort of viruses but in order to remove all the infections you need to buy certain modules that are not included in a trial version of ThinkPoint. You will likely to see messages like these:

Microsoft Security Essentials detected potential threats that might compromise your privacy or damage your computer. Your access to these items may be suspended until you take action.

Unable to remove threat. Click ‘Scan online’ to remove this threat

In reality, thought, these notification are fake, and the program only pretends to scan your computer. Even if you try scanning your computer online, it remove any infections from your computer because they are simply non-existent. If you do not purchase the full version of the program, it may start dropping threatening messages that the computer is supposedly bombarded with viruses trying to get in. However, you should not be deceived because it is merely a scareware program, using social engineering techniques to trick people into bringing easy profit for this virus creators. You should take action as soon as you notice this program or its threatening notifications on your device. ThinkPoint removal instructions provided at the end of this article. However, it is always advisable scanning your computer with a reliable antivirus tool, such as Reimage to remove the rogue program automatically.

While running, ThinkPoint will block legit programs on your computer. It will block task manager, registry editor and other tools too claiming that these tools were block due the security reasons and might be infected with malicious code. The main process of ThinkPoint is usually called hotfix.exe or thinkpoint.exe. You will have to end this process first and then either remove all the other malicious files related to ThinkPoint manually or use an automatic removal tool. One possible way is to reboot your computer in safe mode with networking and download an automatic removal tool and run a quick system scan or manually delete ThinkPoint files listed below. It seems like ThinkPoint allows you to run only Internet Explorer, but in some cases it might allow you to run other web browsers as well.

ThinkPoint removal guide:

As you can see, ThinkPoint is nothing more but a scam. It reports fake infections and prompts to pay for a full version of the program to remove them. The problems that the reported infection do not even exist. Also, this rogue program significantly diminishes the computer’s performance, so you may also start encountering different system errors too. If you have already bought this rogue program than you should contact your credit card company and dispute the charges. Finally, please use an automatic removal tool given below to remove ThinkPoint from your computer or delete its files manually.

Before you can remove this infection you have to recover Internet connection if you have problems with that and end all processes associated with ThinkPoint malware. Otherwise you will not be able to run any anti-spyware/virus software.

Disable proxy server for LAN in Internet Explorer or use another browser, for example Firefox or Opera.

How to disable Proxy server for LAN in Internet Explorer:

1. Open Internet Explorer. Click on the Tools menu and then select Internet Options.

2. In the the Internet Options window click on the Connections tab. Then click on the LAN settings button.

3. Now you will see Local Area Network (LAN) settings window. Uncheck the checkbox labeled Use a proxy server for your LAN under the Proxy Server section and press OK.

4. Now download renamed Process Explorer ( and terminate ThinkPoint processes. Should be hotfix.exe and thinkpoint.exe.

NOTE: Do not reboot your computer after using Process Explorer and terminating ThinkPoint processes.

do it now!
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove ThinkPoint you agree to our privacy policy and agreement of use.
Reimage is recommended to uninstall ThinkPoint. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing ThinkPoint (2016-05-04)
Malwarebytes Anti Malware
We have tested Malwarebytes Anti Malware's efficiency in removing ThinkPoint (2016-05-04)
Hitman Pro
We have tested Hitman Pro's efficiency in removing ThinkPoint (2016-05-04)
Webroot SecureAnywhere AntiVirus
We have tested Webroot SecureAnywhere AntiVirus's efficiency in removing ThinkPoint (2016-05-04)

ThinkPoint manual removal:

Kill processes:
%UserProfile%Application Datahotfix.exe

%UserProfile%Application Datathinkpoint.exe

Delete registry values:
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon "Shell"


HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun ?�?thinkpoint?�?

Delete files:
%UserProfile%Application Datahotfix.exe

%UserProfile%Application Datathinkpoint.exe

%UserProfile%Application Datainstall

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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More information about the author

  • Guest

    Thanks for the clear concise removal instruction. Worked like a charm

  • Guest

    No matter how I restart my computer, I cannot get past Thinkpoint. Any suggestions?

  • Hartmut

    Thanks a lot for the good structured help; it works fine. To start the task manager, you have to press quickly alt-ctrl-del, before the full ThinkPoint window appears. From withinTskmgr you can run the remedies listed.

  • Jayant

    Really…this is a high quality spyware…it infected my brother's computer…

    trying to remove it…. well, thanks for the info. 🙂

  • Guest

    Worked for me! Thanks! Safe mode with networking.. then control alt delete to task manager.. delete hotfix.exe .. the go to file in task manager and RUN NEW ..regedit .. delete HKEY listed above.. then you can SEARCH under ALL FILES for hotfix and delete them all..

  • Guest

    it will not let me open my task manager…

  • Guest


  • By George!

    I did the Safe mode with networking -> stop hotfix*32.exe using Task Manager -> Run System Restore thing. Looks like it worked. 🙂

  • Guest

    I can't get into the system. How do I get to safe mode with networking?

  • Guest

    Taskmanager does not work, what to do now?

  • Guest

    10x! works as stated!

  • Guest

    Another tip for windows 7 users, and possibly others…you can't get to your desktop from the Thinkpoint screen, just go to task manager (Alt, Ctrl, Del) then go to the top of the task manager window, hit “File”, then select New Task(Run) and type in “explorer.exe” Your desktop should pop right up!

  • Guest

    thank you! this worked perfectly for me.

  • Guest

    I meant to write documents and settings

  • Guest

    Help I can't access my disconnects abs settings and I cannot access the internet either! Using phone now please help

  • Guest

    Thank you so much.I have removed Think Point spyware with your help.

  • Guest

    Thank you so much.I have removed Think Point spyware with your help.Great work keep it up……..

  • Guest

    thinkpoint has infected my laptop. i can not access the internet, or run task manager. someone please help me remove it from my computer.

  • Guest

    me cago en todos tus muertos,,si te tubiera aqui a mi lado te corto las manos,,,, no teneis nada que hacer,,,rebanarse el cuello,,antes de que se os adelante,,cobrones,,,heso no se ace,,malditos hijosdeputa

  • Guest

    for win7 users
    the application “hotfix.exe” is found in

    computer > local disk(c:) > users > (then chose the main addministrators user account)
    > App data > Roaming > (then sroll down its probably at the bottom of the list)

  • Guest

    Thanks for the tip Think Point logo is gone now, but I can not get onto Internet for a long time . The internet is not responding. Am i missing something? Any idea on how to fix it?

  • Zelly

    Thanks a lot for this information. I save my laptop from this scrammer spyware.
    By the way, avast don't detect this troyan.

  • Tom

    thank you sooooooooooooooo much

  • Guest

    I was lucky, I had a system restore point 2 days ago. I simply just did
    a system restore and it seems to have completely solved the problem.

  • Guest

    I have problem with thinkpoint want to detract from the pc that does not leave me to use the Internet …

  • xD

    i have a problem with thinkpoint and i can´t leave this

  • Guest

    Just to let people kniw that Avira and Spybot have both failed to detect this nasty, time consuming, infuriating virus!!! I am just downloading Spyware doctor now from a USB stick – will let you all know how it goes….

  • Guest

    Spyware doctor need a key/license . Anyone can help me?

  • Guest

    Comment #17. Thanks!

  • Guest

    I can't find a way to remove thinkpoint. And its asking me credit card info.won't let me go online to download anything to remove it

  • Guest

    I can't open internet because thinking point keeps comeing on

  • Guest

    I can't go anywhere! Using Windows 7. Clicking the popup which says to run unprotected will do away only to come back when I try to open anything. Help!

  • Guest

    I did a system restore and it has taken care of the problem at least for now. I have Win 7. Keeping my fingers crossed.

  • Guest

    I am using my work computer to send this. On my home computer I cannot get into anything when I try to remove processes – it jiust keeps rebooting. What should I do?

  • Guest

    I am using my husbands computer. I receive this thinkPoint virus this morning. I can't get into my internet, or run task manager. Can someone help me figure out how to get in my computer to get rid of this virus?

  • Sam

    Thank you for posting the manual removal instructions. Somehow I got Task Manager running (quick with the ctrl-alt-del on reboot, I think) and was able to kill hotfix.exe. After that I refreshed the screen and I was able to follow manual instructions.

  • Guest

    Your instruction to remove Thinkpoint cannot be used because Thinkpoint does not allow me to open Internet Explorer to begin with. How can I open Internet Explorer?

  • Guest

    just ran free AVG and it got it. Malwarebytes picked it up also. This kinda of problem is why I run Linux on my systems but this makes me money. Thanks for the info.

  • Ramindra Walia

    This was very simple and good way to remove Thinkpoint. Thanks

  • Guest

    Hey i used Spybot and it worked on my system. It was free and i used it on another machine and it worked there too.

  • Mark

    help! can't use the internet and won't let me use the taksmanager

  • Guest

    i cant go on the internet tho, it wont let me -.-

  • Guest

    i can't get on internet task manager or system restore how do i get rid of think point

  • trish

    i can get into windows please help