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Your computer is locked. How to Remove? (Uninstall Guide)

removal by - -   Also known as Ukash virus, Police virus | Type: Ransomware
12

What should you known about "Your computer is locked" scam?

"Your computer is locked" virus is a cyber infection that generates fake pop-up notifications warning about illegal activities that were supposedly noticed on the victim’s PC. This relatively old cyber infection has recently "reborn" as "Your computer is locked !" virus and we will expand a bit more about on this new version later, as for now, let us focus on its predecessor and where it all started first.

"Your computer is locked" malware was created to attack poorly protected systems and generate alert notifications tricking the infected users into thinking that the are breaking some laws. Since the virus creators choose to deliver these messages under the name of the Great Britain’s police, it is likely that the infection is primarily targeted towards the computer users in the United Kingdom. Here is how an extract from this fake alert looks like:

Your computer is locked
Your actions over the computer are recorded. If you have used a camera, videos and photos were seized as evidence
Your IP address: XXXXX
Your identity will be established by IP-address and the appropirate domain.
If you use an IP-camera photos and videos saved to establish your identity.
The Police of Great Britain have found out that you visited the site with child pornography. In this regard temparary files on your PC contaning pornographic material have been found. These actions are illegal.
(...)

This alert is usually displayed on a lock screen which obstructs the user from accessing his/her desktop, running any applications or browsing the web. Besides, the scammers demand 50 pounds for the computer’s "unlocking" which sounds very familiar to the blackmailing strategies that the ransomware developers use for the money extortion. In reality, police and other governmental organizations have never been using such online methods when approaching the potential criminals or trying to get them to respond to their actions, especially by transferring fines through anonymous platforms such as Ukash. Frankly speaking, the implementation of this Winlocker on the computer is just an attempt to make easy money, so you should not be frightened by its threats and remove "Your computer is locked" from your device.

Your computer is locked scam illustration

The new "Your computer is locked !" version has apparently undergone some alterations, though the system hijack starts the same -- the virus locks the computer screen and displays a notification informing about what happened to the device. Nevertheless, the scammers now drop the Great Britain police aside and pretend to be the Microsoft technicians who are ready to help fix your badly infected PC. The computer "Unlock" code submission box at the bottom of the lock screen again points out similarities between this malware and ransomware infections which use similar methods to provide the user with data decryption key. The difference is that to obtain the computer unlocking key, the victim has to contact the "support technicians" and purchase this key by phone. Fortunately, the experts have found that the lock screen can be disabled by typing 01548764GHEZG784 into the computer unlock code box. It is interesting that after you submit this code another screen will pop up, in which the scammers themselves will continue to provide "Your computer is locked" removal instructions. Nevertheless, you never know if the hackers are not just playing with you and trying to make you mess up your computer even more. Thus, you should always trust malware removal tasks to antivirus software, Reimage for instance, instead of trying to solve them yourself.

How does this virus make its way to the computers?

As the expert investigation shows, "Your computer is locked" virus seems to be distributed with the help of a Trojan horse. This malware distributor can easily attack poorly protected systems and then download malicious files without any user's knowledge. As a result, it blocks the system down and lets 'Your computer is locked' virus in. As soon as it gets inside, the virus may begin preparing for the system take-over which usually happens during the next system reboot. In order to prevent such viruses, you should avoid illegal websites and fake notifications offering to update some software for free. Typically, they are hacked by cyber criminals and used to spread such screen locking viruses like this one. If you want to fix your PC, you have to unblock the system first and then remove "Your computer is locked" virus from it. You will learn how to do it below.

Do I stand a chance to remove "Your computer is locked" successfully?

When trying to get rid of "Your computer is locked" virus, the biggest problem is unblocking the system. Fortunately, our experts provide a couple of useful screen lock removal tips next to the "Your computer is locked" removal instructions below. After you regain the access to your home screen, run the system scan with an antivirus software immediately. If you do not own a utility like this, make sure you obtain it, be it free or paid. It is your only option to remove "Your computer is locked" from your computer safely and entirely.

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What to do if failed?
If you failed to remove infection using Reimage Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Your computer is locked. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
Reimage is recommended to uninstall Your computer is locked. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.
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Webroot SecureAnywhere AntiVirus

Your computer is locked manual removal

Kill processes:
[random].exe
Delete files:
[random].exe

Method 1. Remove Your computer is locked using Safe Mode with Networking

Try typing 01548764GHEZG784 into the code box and then close the program. If this code fails to work for you, you are dealing with an updated version of this ransomware. In this case, you should reboot your system to Safe Mode with Networking and perform a full system scan.

Step 1: Reboot your computer to Safe Mode with Networking
Windows 7 / Vista / XP
  • Click Start Shutdown Restart OK.
  • When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
  • Select Safe Mode with Networking from the list
Select 'Safe Mode with Networking'
Windows 10 / Windows 8
  • Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
  • Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
  • Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window.
Select 'Enable Safe Mode with Networking'
Step 2: Remove Your computer is locked

Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Your computer is locked removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Method 2. Remove Your computer is locked using System Restore

Before using System Restore, you can also try this Flash drive method:

1. Take another machine and use it to download Reimage or other reputable anti-malware program.
2. Update the program and put into the USB drive or simple CD.
3. In the meanwhile, reboot your infected machine to Safe Mode with command prompt and stick USB drive in it.
4. Reboot computer infected with "Your computer is locked" virus once more and run a full system scan.

If the program fails to start, use steps given below:

[GI=data-recovery]

Step 1: Reboot your computer to Safe Mode with Command Prompt
Windows 7 / Vista / XP
  • Click Start Shutdown Restart OK.
  • When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
  • Select Command Prompt from the list
Select 'Safe Mode with Command Prompt'
Windows 10 / Windows 8
  • Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
  • Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
  • Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window.
Select 'Enable Safe Mode with Command Prompt'
Step 2: Restore your system files and settings
  • Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
  • Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
  • When a new window shows up, click Next and select your restore point that is prior the infiltration of Your computer is locked. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
  • Now click Yes to start system restore. Click 'Yes' and start system restore
Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Your computer is locked removal is performed successfully.
Reimage is a tool to detect malware. You need to purchase full version to remove infections.
More information about Reimage
Reimage is a tool to detect malware. You need to purchase full version to remove infections. More information about Reimage

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Your computer is locked and other ransomwares, use a reputable anti-spyware, such as Reimage, PlumbytesWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

Harold Dalma
Harold Dalma - Likes to teach users about virus prevention

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Geolocation of Your computer is locked

Map reveals the prevalence of Your computer is locked. Countries and regions that have been affected the most are: United Kingdom and United States.

Information updated:

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