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Your computer is locked. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

Key facts about “Your computer is locked” virus

“Your computer is locked” virus is ransomware which can also be called as “screenlocker” because it rather locks your computer screen rather than encodes files. Though it imitates ransomware and appends a certain extension, however, specialists do not regard it as a highly serious threat in comparison to a notorious crypto virus [1]. In any case, initiate Your computer is locked removal. What is more, this infection that generates fake pop-up notifications warning about illegal activities that were supposedly noticed on the victim’s PC. This relatively old cyber infection has recently “reborn” as “Your computer is locked !” virus and let us focus on its predecessor and where it all started first.

Questions about Your computer is locked

The malware was created to attack poorly protected systems and generate alert notifications deceiving the infected users into thinking that they are breaking some laws. Since the virus creators choose to deliver these messages under the name of the Great Britain’s police, it is likely that the infection is primarily targeted towards the computer users in the United Kingdom. Generally, UK citizens remain to be a popular target for gearheads [2]. Here is how an extract from this fake alert looks like:

Your computer is locked
Your actions over the computer are recorded. If you have used a camera, videos and photos were seized as evidence
Your IP address: XXXXX
Your identity will be established by IP-address and the appropirate domain.
If you use an IP-camera photos and videos saved to establish your identity.
The Police of Great Britain have found out that you visited the site with child pornography. In this regard temparary files on your PC contaning pornographic material have been found. These actions are illegal.

“Your computer is locked” scam illustration

The messages is usually displayed on a lock screen which obstructs the user from accessing his/her desktop, running any applications or browsing the web. Besides, the scammers demand 50 pounds for the computer’s “unlocking” which sounds very familiar to the blackmailing strategies that the ransomware developers use for the money extortion [3]. In reality, police and other governmental organizations have never been using such online methods when approaching the potential criminals or trying to get them to respond to their actions, especially by transferring fines through anonymous platforms such as Ukash. Frankly speaking, the implementation of this Winlocker on the computer is just an attempt to make easy money, so you should not be frightened by its threats and remove “Your computer is locked” virus from your device.

The new “Your computer is locked !” version has apparently undergone some alterations, though the system hijack starts the same — the virus locks the computer screen and displays a notification informing about what happened to the device. Nevertheless, the scammers now drop the Great Britain police aside and pretend to be the Microsoft technicians who are ready to help fix your badly infected PC. The computer “Unlock” code submission box at the bottom of the lock screen again points out similarities between this malware and ransomware infections which use similar methods to provide the user with data decryption key [4]. The difference is that to obtain the computer unlocking key, the victim has to contact the “support technicians” and purchase this key by phone. Fortunately, the experts have found that the lock screen can be disabled by typing 01548764GHEZG784 into the computer unlock code box. It is interesting that after you submit this code another screen will pop up, in which the scammers themselves will continue to provide “Your computer is locked” removal instructions. Nevertheless, you never know if the hackers are not just playing with you and trying to make you mess up your computer even more. Thus, you should always trust malware removal tasks to antivirus software, Reimage for instance, instead of trying to solve them yourself.

December 2016 Update: the cyber threat imitates ransomware

Ransomware business has attracted many brilliant minds. Easy money, even though acquired in an illegal way, did not ward off some users from indulging in these activities. Likewise, after You computer is locked hijack is complete, it attempts to persuade users that their personal data has been encrypted and the only way to decrypt them is to pay the ransom in bitcoins. Originally, the variation was designed as a crypto-malware which encodes to encode files, this virus contains significant flaws which prevent the infection from completing its misdeed. The virus was designed to encrypt the files and then append .encrypted extension. Luckily, the infection does not encode any files. Nonetheless, it does not mean that you should ignore this cyber infection. Eliminate Your computer is locked screenlocker. In addition, you should follow some precautions as well. Carefully reviewing spam emails or avoiding suspicious domains is not enough to escape malware. Safe access to the Internet is of key importance as well [5].

When did my PC get infected with this malware?

As the expert investigation shows, “Your computer is locked” virus seems to be distributed with the help of a Trojan horse. This malware distributor can easily attack poorly protected systems and then download malicious files without any user’s knowledge. As a result, it blocks the system down and lets ‘Your computer is locked’ virus in. As soon as it gets inside, the virus may begin preparing for the system take-over which usually happens during the next system reboot. In order to prevent such viruses, you should avoid illegal websites and fake notifications offering to update some software for free. Typically, they are hacked by cyber criminals and used to spread such screen locking viruses like this one. If you want to fix your PC, you have to unblock the system first and then remove “Your computer is locked” virus from it. You will learn how to do it below.

Efficient “Your computer is locked” elimination

When trying to get rid of “Your computer is locked” virus, the biggest problem is unblocking the system. Fortunately, our experts provide a couple of useful screen lock removal tips next to the “Your computer is locked” removal instructions below. After you regain the access to your home screen, run the system scan with an antivirus software immediately. If you do not own a utility like this, make sure you obtain it, be it free or paid. It is your only option to remove “Your computer is locked” from your computer safely and entirely.

Try typing 01548764GHEZG784 into the code box and then close the program. If this code fails to work for you, you are dealing with an updated version of this ransomware. In this case, you should reboot your system to Safe Mode with Networking and perform a full system scan. 

Before using System Restore, you can also try this Flash drive method:

1. Take another machine and use it to download Reimage, Plumbytes Anti-MalwareMalwarebytes Malwarebytes or other reputable anti-malware program.
2. Update the program and put into the USB drive or simple CD.
3. In the meanwhile, reboot your infected machine to Safe Mode with command prompt and stick USB drive in it.
4. Reboot computer infected with “Your computer is locked” virus once more and run a full system scan.

If the program fails to start, use steps given below:

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Your computer is locked, follow these steps:

Remove Your computer is locked using Safe Mode with Networking

If you cannot launch your remover and initiate “Your computer is locked” ransomware removal, use the steps given below:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Your computer is locked

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Your computer is locked removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Your computer is locked using System Restore

If the above-discussed method does not help you disable “Your computer is locked” ransomware, try System Restore method. However, after disabling the virus, don’t forget to scan your computer with Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Your computer is locked. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Your computer is locked removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Your computer is locked from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

This program might come in handy if a complex ransomware settles on the device and encodes your files. To use it properly, you need to install it and follow the setup wizard.

If your files are encrypted by Your computer is locked, you can use several methods to restore them:

Using Windows Previous Versions feature to recover files encrypted by Your computer is locked ! virus

If you had System Restore feature enabled on your computer before this malware showed up on it, you can try access ingthe previously saved copy of each file.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

How does ShadowExplorer work?

This utility is able to restore files based on the patterns of shadow volume copies. In rare cases, ransomware deletes these copies, so you have another alternative to retrieve if not all then at least a great portion of important data.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Your computer is locked ! decrypter is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Your computer is locked and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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