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Remove (Virus Removal Guide) - Support Scam

removal by Jake Doevan - - | Type: Adware is a deceptive website that tries to scam users into downloading possibly malicious software scam is an insecure domain that is related to a scamming scheme developed by cyber crooks. The scam is directed towards macOS/Mac OS X users and can appear on various browsers, including Google Chrome, Safari, Mozilla Firefox, and others. The primary goal of the hoax is to make users believe that their Macs are infected with 3 viruses and the only way to fix the damage is by downloading the offered software. Victims who get redirected to fake alert are most likely affected by an adware[1] application that modifies web browser settings in order to display users unwanted content that would benefit its developers. Unfortunately, the rerouting tendencies can lead users to various phishing and scamming sites which might end up in money loss, malware infection or even identity theft.[2]

Type Scam/phishing
Category Adware
Devices affected macOS, Macbooks, iOS
Related Your system is infected with 3 viruses; AplleCare virus alert; Warning! Virus detected! Immediately call apple support
Infiltration Bundled software, insecure links, phishing
Symptoms Users are being deceived by a fake alert which claims that the system is heavily infected by malware
Elimination Check out our step-by-step instructions below
Optimization Scan your Mac with Reimage Reimage Cleaner Intego to make sure all the malicious components of adware are eliminated

Potentially unwanted programs like adware usually infiltrates computers with the help of software bundling, or when users install an application that is deemed to be useful. In reality, continuous pop-ups, banners, flashing windows, pop-unders, in-text links start to plague users' browsers immediately. Victims are often not sure how to remove notifications, as it can be related to any unknown program, extension, plugin, and similar software. fake alert states the following:

Your MacOS 10.14 Mojave is infected with 3 viruses!

Your Mach is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% – immediate removal is required!

The immediate removal of the virus is required to prevent further system damage, loss of Apps, Photos and other files. Traces of 1 phishing/spyware were found on your Mac with OSX.

To avoid more damage click on 'Scan Now' immediately. Our deep scan will provide help immediately!

X minute and X seconds remaining before damage is permanent.

The virus is fake, and the only unwanted application that is affecting the device is adware. The only tool that can scan your machine and report any malware infections are reputable anti-virus programs, so never trust any browser-based “virus” alerts, as they are all fake.

As you can see, crooks are trying to create a feeling of urgency by adding a countdown until the system will be “fully damaged.” Additionally, if you connect to certain domain, the domain can detect your system version, IP address, and similar information, that is usually included in scam.

If you got redirected to a deceptive site occasionally, it does not mean your device is infected. However, adware presence is more likely if such behavior is repeated. Nevertheless, we advise you check the below instructions to remove messages from your device permanently. After elimination, you should check your computer with Reimage Reimage Cleaner Intego – it will make sure no traces of the infection are left. virus isa fake alert that tries to make users believe that their macOS devices are infected by 3 viruses

Distribution tactics of adware and other potentially unwanted programs

Cybersecurity researchers are debating whether or not the deceptive software bundling technique is fair. There are no laws or regulations that would prevent software bundling, but the problem is that many PUP and freeware authors often try to stuff users' computers with junk in order to benefit financially.

They also use several tricks to install the optional components without users noticing, such as pre-ticked boxes and grayed out buttons. Most importantly, some PUPs can be immensely aggressive with system modifications and intrusive redirect campaigns. In such a case, malware infection or even identity fraud can be highly likely.

Software bundling is highly popular and is used by millions of developers. Even “legitimate” sites like are plagued by software that is bundled with main applications. According to research, top 10 apps installed from the site can result in serious compromise of the device.[3]

To prevent unwanted apps being installed on your computer, try to be more attentive during the installation process of new software. Never click “Next” several times, and read through every step carefully. Additionally, it is vital to pick Advanced or Custom installation settings to remove optional programs.

Stop fake messages by getting rid of adware

As we already mentioned, if you landed on the suspicious page once or twice, there is probably nothing to be worried about, as users occasionally end up on not-so-safe part on the internet due to simple browsing. However, if the exposure of the unsafe content is consistent, there is a need to remove virus, which is adware.

Two methods can be used to remove redirects. If you are not that tech savvy, we recommend using security software that specializes in potentially unwanted programs. Alternatively, you can get rid of the unwanted applications manually by following our guide below. After you clean your Mac device, make sure you reset each of the installed browsers to make sure redirects and pop-ups do not return.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Eliminate from Mac OS X system

To remove notifications from macOS, follow this guide:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Mozilla Firefox (FF)

Make sure you refresh Mozilla Firefox to make sure no deceptive messages bother you in the future:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

Safari web browser is known to be affected by ads the most. Follow these steps to stop the unwanted activity:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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