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Remove AYE ransomware (Virus Removal Instructions) - Tutorial

removal by Gabriel E. Hall - - | Type: Ransomware

AYE ransomware – a Dharma-related virus which appends the .AYE extension to locked files

AYE ransomware

AYE ransomware is a file-encrypting cyber threat which belongs to the Dharma ransomware family. Once this dangerous virus infiltrates the targeted system, it modifies the Windows Registry[1] by creating suspicious-looking registry keys and by placing malicious files in different locations. After this kind of activity, AYE virus performs the encryption process and adds the .AYE appendix to each locked document or folder. Later on, the ransomware virus displays a Crysis/Dharma ransom message which is named “FILES ENCRYPTED.txt” and has the purpose to inform victims about the secret encryption process and explain how Bitcoins should be transferred. The crooks urge users to contact them via email address in order to discuss all matters about the decryption tool exchange.

Name AYE
Type Ransomware
Family Dharma
Extension .AYE
Message name “FILES ENCRYPTED.txt”
Message from The ransom note might belong to Dharma or Crysis ransomware
Email address
Distribution tips Malicious payload that comes attached to a spam email message
Detection tools Reimage Reimage Cleaner Intego is capable of detecting malware and its components

AYE ransomware is a notorious cyber threat which might have the capabilities of performing other rogue and malicious activities. For example, some file-encrypting viruses are capable of updating themselves on the targeted computer system, moreover, they can damage and permanently erase Shadow Volume Copies,[2] let other malware into the system.

If you are a victim of AYE ransomware, you will possibly overcome this message:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail
Write this ID in the title of your message 1E857D00
In case of no answer in 24 hours write us to theese
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files. 
Free decryption as guarantee
Before paying you can send us up to 1 file for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.) 
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price. 
Also you can find other places to buy Bitcoins and beginners guide here: 
Do not rename encrypted files. 
Do not try to decrypt your data using third party software, it may cause permanent data loss. 
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Once AYE ransomware is installed on the targeted machine, it uses unique encryption algorithms such as AES, SHA, RSA, or others to lock up files that are found. This cyber threat is able to encrypt documents and files such as image, audio, video, text, PDF, etc. Once locked, files cannot be accessed properly anymore.

If you are a victim of AYE ransomware, we suggest not contacting the cybercriminals for any matters. Overthink everything twice before deciding to transfer your money to some random people. Usually, crooks urge for a price between $500 and $1500 in BTC. However, users are very likely to get scammed by hackers.

We suggest performing the AYE ransomware removal rather than paying the crooks. Use only reliable software to complete the process. For detection purposes, we offer to use a tool such as Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner. After the elimination is completed successfully, you can take a look at some data recovery methods that we have provided below this article.

You need to remove AYE virus before you try recovering your files. Otherwise, the data recovery will not be successful and the ransomware virus will renew its encryption with the next computer boot. Additionally, make sure that you take care of your files in the future, store all important data on remote servers or drives, e.g. iCloud, USB flash drive.[3]

AYE ransomware virusAYE ransomware - a file-encrypting malware which uses the ransom note from Dharma/Crysis

Ransomware spreading sources mostly are spam email messages and their hazardous attachments 

According to computer experts from,[4] ransomware viruses are usually distributed via malicious executables that come attached to rogue email messages. In some cases, crooks make the messages look like sent from original organizations and convince the users to open the clipped attachment which usually launches the infection straight to the computer system.

Additionally, ransomware can spread thru cracked programs which lack protection, also, thru third-party websites and their infected hyperlinks or advertisements. Make sure that you stay away from all malicious content that you might overcome on the Internet. For further computer protection, download and install automatical computer software, also known as antivirus programs, which allow performing regular scans and detecting malicious components.

You can get rid of AYE ransomware by using anti-malware software only

If you are looking for methods to remove AYE virus manually, we can inform you that manual deletion is not a good option for this case. By trying to terminate the cyber threat on your own, you might make mistakes which might cause permanent system damage and make the machine even more vulnerable to various malware-related infections.

Before the AYE ransomware removal, you should detect all malicious components in the system first. As they might be injected in different locations, use software such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, or Malwarebytes to collect all malware-laden files, registry keys, etc. Once you complete the elimination, check data recovery tips which are written below this article.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove AYE virus, follow these steps:

Remove AYE using Safe Mode with Networking

Use the Safe Mode with Networking function and disable the ransomware virus:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove AYE

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete AYE removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove AYE using System Restore

Activating the System Restore feature might allow you to stop malicious activities that are beeing performed by the dangerous file locking cyber threat:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of AYE. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that AYE removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove AYE from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If you have spot files with the .AYE appendix, do not rush to contact and pay the crooks. Rather than risking to get scammed, try performing some data recovery methods that are displayed below. If you complete each step as shown in the instructions, you might have a high chance of restoring your data.

If your files are encrypted by AYE, you can use several methods to restore them:

Using the Data Recovery Pro tool might help you with data restoring purposes:

You can try using this technique to recover some of your files. Complete each step exactly as required in the instructing guide and you might be able to achieve the best results.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by AYE ransomware;
  • Restore them.

Windows Previous Versions feature tool might be capable of restoring data:

Try this method if you want to bring files back to their starter positions. However, note that this technique will work only if you have enabled the System Restore feature in the past.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

The Shadow Explorer tool might allow you to restore files:

If the ransomware virus did not eliminate Shadow Volume Copies of encrypted documents, you can give this method a try:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Currently, no original AYE ransomware decryptor has been released.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from AYE and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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