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BansomQare Manna ransomware. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

BansomQare Manna ransomware is a crypto-virus that locks your files and gives you 12 hours to pay up 

BansomQare Manna ransomware
BansomQare Manna ransomware is using .bitcoin file extension to mark locked files.

BansomQare Manna – dangerous ransomware that encrypts your files secretly and then informs you about the affected system and data loss. This ransomware-type[1] virus is almost identical to WannaCry which name has been involved in several spam attacks recently.[2] This malware is using .bitcoin file extension and makes all encrypted files to become useless. This virus is not choosing what to modify – BansomQare Manna ransomware encrypts everything from photos and videos to documents and archives. After the encryption is done, ransomware displays a pop-up window and places a text file “bitcoin2018.txt” to every existing folder. The document is a ransom note that contains various information about the encryption process. 

Name BansomQare Manna
Type Ransomware
Extension .bitcoin
Danger level High. File encryption can lead to permanent data loss
Contact email MildredRLewis@teleworm.us
Ransom note bitcoin2018.txt
Ransom amount $100
Distribution Spam email attachments filled with macro viruses[3] 
Elimination Best tool for removal is Reimage

Typically, ransom message contains information which is related to the encryption procedure and what has to be done in order to recover locked data. Typically, BansomQare Manna provides in its ransom note: the name of the ransomware, encryption method, contact emails, ransom amount, the time period to pay the ransom, instructions on how to get cryptocurrency wallet, and a suggestion of test the decryption service. As you can see in the extraction of the ransom note, virus developers are requesting $100 in bitcoin. The cybercriminals are stating that the only way to decrypt your files is by contacting them, but we do not recommend communicating with these people in any way!

The ransom note of the BansomQare Manna ransomware reads the following: 

What Happened to My Computer?
Your important files are encryped.
Many of your documents,photo,video,databases and other files are no longer accessible because he have been encryped.Maybe you are busy looking for a way to recover your files,but do not wasteyour time. Nobody can recover your files without our decryption service.
Can I Recover My File?
Sure , We guarantee that you can recover all your files safely and easily. But you have not so enough time.
You can decrypt some of your files for free .
The bitcoin address will be saved to the “bitcoin2018.txt” file

>> instructions where to send bitcoins in bitcoin2018.txt (all folders):

Send $100 worth of bitcoin to this address:
1DpYkoLa8wsadwgHs4ctkZMA83qMKHw5zD
Contact Us:MildredRLewis@teleworm.us

Any contact between you and these criminals can lead you to further loss. As it is well known for cybersecurity researchers, extortionists tend to disappear and ignore their victims after the ransom is paid. Decryption tool that can be safe to use is not available. And this alleged key that virus developers say they have might not even exist. For this reason, researchers at Dieviren.de[4] note that you need to focus on BansomQare Manna removal and only then worry about file decryption.

As we have already noted, the virus is clearly mimicking an infamous WannaCry ransomware. However, at the moment it seems that it is not as aggressive as the ransomware virus that it is trying to pretend as it has already managed to affect several hospitals and other governmental authorities. While the developers of this ransomware are actively encouraging people to pay the ransom, 2spyware experts recommend relying on anti-malware tools like Reimage and initiating BansomQare Manna removal right after it shows up on the system.

Ransomware viruses are dangerous and can lead to serious issues with your PC system. We advise you to remove BansomQare Manna virus using professional tools. This is the only way to be sure that no malicious pieces that belong to this ransomware are left on the computer. Only then you can try to recover your files using files' backups or methods that we provided below. 

Malicious files are typically spread with the help of spam

Ransomware viruses are one of the most harmful viruses that are actively spreading around. Just like previous examples, this malware is spread with the help of spam mainly. While browsing online, you need to be aware of potential threats behind every suspicious link or email attachment. You can spot spam emails immediately, especially if they have a questionable link or document attached.

Virus developers can hide behind the name of a well-known company, so you should always double check the sender. If you can see that the email address does not match the company's name, carefully check message body. Otherwise, you can install the file filled with malicious macros and similar content. 

To notice spam among your received email messages, look at:

  • the sender. You should be capable of contacting the sender if you have any questions regarding the email message;
  • typo mistakes;
  • grammar mistakes;
  • attachments. If the file is asking you to enable macros, this is a serious sign showing that you are under the risk of malware.

Make sure you delete malicious emails without opening and always download your software from certified providers. Any downloads or updates that are typically suggested thru advertisements are fake and should be treated with extreme carefulness.

Get rid of BansomQare Manna ransomware immediately after you spot it on your computer

To remove BansomQare Manna ransomware or other crypto-virus, we always recommend using anti-malware tools like Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. These programs can ensure that every little piece that is related to the virus is removed safely. At this point, manual ransomware removal is not recommended since it requires advanced knowledge and takes time. 

It is important to perform BansomQare Manna removal right after this malware shows up on the system because ransomware can start another encryption procedure on your computer. When it comes to data recovery procedure, rely only on certified tools. 

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall BansomQare Manna ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove BansomQare Manna virus, follow these steps:

Remove BansomQare Manna using Safe Mode with Networking

First thing you can do when dealing with ransomware is rebooting your system to Safe Mode with networking and making this virus inactive. For that, use the guide below:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove BansomQare Manna

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete BansomQare Manna removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove BansomQare Manna using System Restore

System Restore feature can also be helpful while trying to delete BansomQare Manna from your computer:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of BansomQare Manna. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that BansomQare Manna removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove BansomQare Manna from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by BansomQare Manna, you can use several methods to restore them:

Data Recovery Pro can help you restore encrypted files

Data Recovery Pro can decrypt separate files that were lost because of this virus. For that, perform these steps:

Windows Previous Versions is yet another way to unblock locked data

If your System Restore feature was enabled before the initial attack, you can use this method for the recovery of individual files:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is a tool that can also be helpful when dealing with ransomware

If you are dealing with ransomware which fails to delete Shadow Volume copies of files, you can use this tool to recover them:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from BansomQare Manna and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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