scam (fake) - Free Guide scam Removal Guide

What is scam? is a scam website that tries to convince users about virus infections is a fraudulent website known for generating an array of deceptive security messages to manipulate unsuspecting internet users. Among the myriad of fictitious alerts, one widespread scam is the “Your Chrome is severely damaged by 13 malware” message.

This scheme falsely alerts users that their systems are compromised by malware and suggests downloading a purported removal tool as a preventative measure against further damage. These claims, however, are entirely fallacious and are primarily designed to trick users into unnecessary actions. Detailed insights about and its malicious operations will be provided in the following sections.

Although the phishing messages hosted by are fraudulent, it's critical to understand that such deceptive tactics can be indicative of possible adware or other infections. Thus, users should ensure to regularly check their systems for potential security threats.

Type Redirect, scam, phishing, adware
Distribution Software bundling, redirects, misleading ads
Operation Claims that Chrome browser has been damaged by malware. It then asks users to download a fake security tool to remove it. Also asks to enable push notifications
Risks Fake messages usually aim for users to download potentially unwanted or malicious programs, steal their personal information or trick them into subscribing to useless services
Removal Avoid any link clicks or downloads on scam sites and instead, scan your system with reputable anti-malware tools
Other tips To remove caches and other web data to prevent data tracking, use the FortectIntego repair and maintenance tool. It can also repair damaged system components

How users end up on suspicious sites

Users often inadvertently stumble upon the website, typically due to underlying adware or through interactions with compromised websites or suspicious platforms, including torrent download sites or unauthorized streaming services. These platforms are frequently teeming with dubious links that, when clicked, can lead to harmful websites like They are a common hotbed for various online threats due to their unregulated nature and propensity to host unsafe content.

Adware, or advertising-supported software, can also cause unsolicited redirections to such sites. Adware is often bundled with free software and installed on a user's system without explicit knowledge. Once installed, it can hijack browsers, redirect users to fraudulent sites, or display unwanted advertisements.

To safeguard against such threats, users should exhibit caution when navigating the web. This includes avoiding unverified websites, being careful with the software downloaded, and scrutinizing the legitimacy of links before clicking. Regular system scans with a reliable antivirus solution can also help detect and remove any potential adware.

The scam engineering

Online scams employ various tactics to deceive users, and the scam is no exception. By leveraging social engineering techniques, this scam targets the vulnerabilities of users, manipulating them into taking actions that could lead to security compromises. A specific deceptive message that users might encounter on this site reads as follows:

WARNING! Your Chrome is severely damaged by 13 Malware!

We have detected that your Chrome is (62%) DAMAGED by Tor.Jack Malware. Malicious and Aggressive Ads have injected this on your device.
Immediate Action is required to Remove and Prevent it from spreading that will leak sensitive data from your device. It includes your Social Media Accounts, Messages, Images, Passwords, and Important Data.

Here is how you can solve this easily in just a few seconds.

Step 1: Click the button below, “Allow error alerts,” then subscribe to recommended spam protection app on the next page.

Step 2: Run the powerful Google Play-approved application to clear your phone from SPAM ads and block potential Malware with a few taps.
Clean my Device
Detected By: Google

There are several red flags that can help users identify the dubious nature of this message:

  • Unsolicited Alerts. Legitimate companies generally don't provide unsolicited warnings about device health. Such unexpected alerts can be an immediate red flag indicating a scam.
  • Vague Threats. The message warns about a specific malware, “Tor.Jack,” without providing substantial information about its nature. Real security software would provide more concrete details about any detected threat.
  • False Affiliations. The message alleges that the issue is “Detected By: Google,” implying an affiliation with Google, which is not the case. Scammers often falsely associate themselves with trusted entities to gain users' trust.
  • Urgency and Fear Tactics. The inclusion of an on-screen timer and warnings about potential data leaks are tactics designed to create a sense of urgency and panic, encouraging users to act quickly without thinking.
  • Promotion of Specific Software. The message not only identifies a supposed threat but also provides a specific solution, promoting a “powerful Google Play-approved application.” This can be seen as an attempt to manipulate users into downloading possibly harmful software.
  • Request for Subscription. Asking users to subscribe to a “recommended spam protection app” can be a ploy to trick users into sharing personal information, opening the door to potential identity theft or other forms of cyber exploitation. scam

Recognizing the red flags associated with online scams is an essential skill for all internet users. This knowledge can provide a critical line of defense against the deceptive tactics employed by scam websites such as It's important to remember that legitimate alerts from trusted companies generally do not employ tactics such as the creation of panic through an on-screen timer or vague, unspecific threats.

Moreover, genuine alerts would never promote the download of specific applications or request users to subscribe to services in the manner observed in the scam message. Any attempts to associate the scam with trusted entities, such as Google in this case, should also raise immediate suspicion. Such associations are often falsely claimed to build a sense of trust and reliability in the minds of unsuspecting users.

Finally, while it is essential to act promptly in the face of potential cyber threats, one should always verify the authenticity of the alerts before proceeding. Making decisions in haste, especially under the influence of fear or panic, could lead to undesirable consequences such as personal data leakage or further system compromise.

What to do now?

The alarming message presented by does not reflect the actual security state of your computer, although it could suggest the presence of adware. If you've encountered this scam, running a thorough system scan using reputable anti-malware tools, such as SpyHunter 5Combo Cleaner or Malwarebytes, is advisable. These programs can detect and eliminate any potential threats present on your system.

In addition to anti-malware scans, using a system optimization tool like FortectIntego can be beneficial. This can help you clean browser caches to prevent tracking, as well as repair any damage caused by malware. If you prefer to tackle the issue manually, detailed instructions are provided below this article.

If you've been tricked by the scam message, downloaded and installed the recommended software, provided your personal information, or paid any fake fees online, immediate action should be taken. Firstly, uninstall any dubious software that was downloaded as a result of the scam.

Secondly, if any personal information was shared, consider changing your passwords and monitoring your accounts for unusual activity. If any payments were made, contacting your bank immediately is crucial to mitigate any potential financial loss. Providing them with as much information as possible about the fraudulent transaction will assist their investigation.

Remember, your first line of defense against such online scams is vigilance and knowledge about cyber threats. Always exercise caution when dealing with unexpected or suspicious online messages.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of scam. Follow these steps

Uninstall from Windows

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Julie Splinters
Julie Splinters - Anti-malware specialist

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