Severity scale:  
  (12/100)

Remove Chrome-survey.info virus (Survey Virus) - Free Instructions

removal by Alice Woods - - | Type: Adware

Is it worth filling out those Chrome-survey.info surveys?

Questions about Chrome-survey.info virus

Chrome-survey.info virus is a bothersome computer infection[1] that causes your web browsers load Chrome-survey.info site at unexpected times. The indicated website loads a Chrome user survey[2] (in Spanish language, so we assume that it targets Spanish-speaking computer users). The website triggers a pop-up, which says:

Congratulations , you are the lucky Chrome user today who has the right to participate in this survey!

Chrome-survey.info virusResearcher shows shady pop-ups that Chrome-survey.info survey scam virus displays for computer users.

The survey promises to provide the user with a gift – either Samsung Galaxy S7 Edge or iPhone 7. Obviously, such deal sounds fascinating[3], however, we want to warn all users that such surveys are just a scam that is meant to convince users to reveal personal information such as name and email address so that such data could be added to spammers’ databases. Such information often reaches other spammers and consequently your email inbox will be spammed with shady emails. Please note that information you provide can reach cybercriminals[4] as well, and they might send a malware-laden email to you one day. Nowadays, malware is distributed via email mainly, so it would be a great idea to keep your email address to yourself and reveal it only for people/companies you know you can trust. The survey scams can also trick you into purchasing products or services you do not need. If Chrome-survey.info ads started bothering you, it means there is a potentially unwanted program (PUP) installed on your computer, and you need to get rid of it in order to block these annoying ads for good. The easiest way to remove Chrome-survey.info survey scam is to use anti-malware software. Such software can scan your PC for threats and precisely remove all files that put your computer and your privacy at risk. We suggest using Reimage Reimage Cleaner Intego software, but if you are looking for a way to delete the infection by yourself, take a look at Chrome-survey.info removal guidelines provided below the article.

How did I get infected with this suspicious program that sends me those surveys?

In the majority of cases, computer users install potentially unwanted software without even realizing it. It happens because programs like Chrome-survey.info hijack[5] the system with a help of software distribution method known as software bundling. Basically, this technique allows software developers to group several programs and put them into a software pack that looks like a single program, however, during its installations, users receive an offer to install some “recommended programs.” What is even worse is that these suggestions are not provided in a fair and direct way. They are hidden below Standard/Default installation settings and on top of that they are written in a fine print (in most cases). Considering that computer users tend to install programs in a rush, such statements typically remain unseen. Our advice to you is to review and drop-off suggested bonus components when installing software via Custom/Advanced settings.

How can I remove Chrome-survey.info survey virus?

If you are tired of seeing Chrome-survey.info ads on your screen, stop whatever you’re doing and read Chrome-survey.info removal instructions provided below. It should not be hard to remove Chrome-survey.info virus by yourself – just make sure you read these instructions attentively and carry them out without a rush. Of course, if you’re not in a mood for a spyware removal procedure, just leave this task for a trustworthy spyware removal tool. You can find a list of suggested programs below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

Offer
do it now!
Download
Reimage Happiness
Guarantee
Download
Intego Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Chrome-survey.info virus, follow these steps:

Erase Chrome-survey.info from Windows systems

The first thing you should do is to remove programs that seem suspicious to you. The tutorial provided below shows how to find the list of all installed programs and how to uninstall shady-looking ones.

To remove Chrome-survey.info from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Chrome-survey.info (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall Chrome-survey.info from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Chrome-survey.info from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Chrome-survey.info-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Chrome-survey.info, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Chrome-survey.info and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Chrome-survey.info-related entries.Uninstall from Mac 2

Get rid of Chrome-survey.info from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Chrome-survey.info and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Chrome-survey.info removal.Reset Internet Explorer

Eliminate Chrome-survey.info virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Chrome-survey.info-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Chrome-survey.info from Mozilla Firefox (FF)

Surprisingly, these ads can show up in Firefox browser as well. If you started receiving these ads via Firefox browser, carry out these instructions.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Chrome-survey.info and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Chrome-survey.info did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Chrome-survey.info removal.Reset Firefox 2

Remove Chrome-survey.info from Google Chrome

Make sure you delete all vague-looking Chrome extensions. It is highly recommended that you reset Chrome browser after deleting suspicious Chrome add-ons.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Chrome-survey.info by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Chrome-survey.info-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Chrome-survey.info removal.Reset Chrome 2

Erase Chrome-survey.info from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Chrome-survey.info and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Alice Woods
About the company Esolutions

References