Severity scale:  
  (12/100)

Chrome-survey.info virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Adware
12

Is it worth filling out those Chrome-survey.info surveys?

Chrome-survey.info virus is a bothersome computer infection[1] that causes your web browsers load Chrome-survey.info site at unexpected times. The indicated website loads a Chrome user survey[2] (in Spanish language, so we assume that it targets Spanish-speaking computer users). The website triggers a pop-up, which says:

Congratulations , you are the lucky Chrome user today who has the right to participate in this survey!

The survey promises to provide the user with a gift – either Samsung Galaxy S7 Edge or iPhone 7. Obviously, such deal sounds fascinating[3], however, we want to warn all users that such surveys are just a scam that is meant to convince users to reveal personal information such as name and email address so that such data could be added to spammers’ databases. Such information often reaches other spammers and consequently your email inbox will be spammed with shady emails. Please note that information you provide can reach cybercriminals[4] as well, and they might send a malware-laden email to you one day. Nowadays, malware is distributed via email mainly, so it would be a great idea to keep your email address to yourself and reveal it only for people/companies you know you can trust. The survey scams can also trick you into purchasing products or services you do not need. If Chrome-survey.info ads started bothering you, it means there is a potentially unwanted program (PUP) installed on your computer, and you need to get rid of it in order to block these annoying ads for good. The easiest way to remove Chrome-survey.info survey scam is to use anti-malware software. Such software can scan your PC for threats and precisely remove all files that put your computer and your privacy at risk. We suggest using Reimage software, but if you are looking for a way to delete the infection by yourself, take a look at Chrome-survey.info removal guidelines provided below the article.

How did I get infected with this suspicious program that sends me those surveys?

In the majority of cases, computer users install potentially unwanted software without even realizing it. It happens because programs like Chrome-survey.info hijack[5] the system with a help of software distribution method known as software bundling. Basically, this technique allows software developers to group several programs and put them into a software pack that looks like a single program, however, during its installations, users receive an offer to install some “recommended programs.” What is even worse is that these suggestions are not provided in a fair and direct way. They are hidden below Standard/Default installation settings and on top of that they are written in a fine print (in most cases). Considering that computer users tend to install programs in a rush, such statements typically remain unseen. Our advice to you is to review and drop-off suggested bonus components when installing software via Custom/Advanced settings.

How can I remove Chrome-survey.info survey virus?

If you are tired of seeing Chrome-survey.info ads on your screen, stop whatever you’re doing and read Chrome-survey.info removal instructions provided below. It should not be hard to remove Chrome-survey.info virus by yourself – just make sure you read these instructions attentively and carry them out without a rush. Of course, if you’re not in a mood for a spyware removal procedure, just leave this task for a trustworthy spyware removal tool. You can find a list of suggested programs below.

You can remove Chrome-survey.info automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Chrome-survey.info virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Chrome-survey.info virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Chrome-survey.info virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

The first thing you should do is to remove programs that seem suspicious to you. The tutorial provided below shows how to find the list of all installed programs and how to uninstall shady-looking ones.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Chrome-survey.info and related programs
    Here, look for Chrome-survey.info or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Chrome-survey.info or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Chrome-survey.info and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Chrome-survey.info removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info virus from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Chrome-survey.info should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Surprisingly, these ads can show up in Firefox browser as well. If you started receiving these ads via Firefox browser, carry out these instructions.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Chrome-survey.info and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Chrome-survey.info removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Make sure you delete all vague-looking Chrome extensions. It is highly recommended that you reset Chrome browser after deleting suspicious Chrome add-ons.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Chrome-survey.info and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Chrome-survey.info removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Chrome-survey.info from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Chrome-survey.info or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Chrome-survey.info removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Chrome-survey.info registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  • Dantz

    I was so happy … i thought I won something… You ruined it 🙁

  • brad

    Oh god you should be happy that you didnt win some kind of virus, dude

  • Liana37

    These scam surveys are extremely annoying! My daughter installed some kind of malware that caused all the redirects to Chrome-survey.info, and now I have to fix this. I hope that recommended anti-malware programs are trustworthy 🙂