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Cloud Packager virus. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Trojans
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Cloud Packager miner hides under the names of Windows processes

Screenshot of Cloud Packager file

Cloud Packager is a Trojan horse that is designed to mine digital currency (Bitcoin, Monero, Dashcoint, etc.) by using affected computer’s CPU[1] and GPU processing power. Generally, mining is not illegal activity. However, this malicious program uses computer’s resources without asking user’s permission; and it’s definitely illegal.

Cloud Packager miner is mostly spread via cracks, adware bundles, and other potentially unwanted programs. In this way, the trojan can sneak inside the system unnoticed. However, the sings of the malware attack are clear – extremely slow computer’s performance.

Once Cloud Packager virus enters the system, it creates two miners that have different purposes. One of them – NvProfileUpdater64.exe – is designed to use computer’s GPU or video card. The second one – wdf.exe – uses computer’s CPU processing power. Both of these processes are visible in the Task Manager.

However, the NvProfileUpdater64.exe miner uses the name of NVIDIA[2] driver profile updater in order to trick users that it’s a legit process. The wdf.exe uses the name of the Microsoft to hide its malicious tasks. But keep in mind that legit processes cannot use 70% or more of the computer’s resources.Thus, seeing such entries is the main sign that your computer is used for mining cryptocurrency.

Other signs that your computer might be infected with Cloud Packager virus are:

  • Appearance of the Cloud Packager 1.13.0.59 uninstaller;
  • Windows OS becomes sluggish and runs slowly;
  • Programs do not open or freeze;
  • Unknown processes run in the Task Manager using a high percentage of the computer’s resources.

If you recognized at least one of these symptoms, you should scan the system with Reimage or another malware removal tool to remove Cloud Packager miner from the device. The high usage of the computer’s resources might result in overheat. When your PC works in the high temperature for a long time, it might burn out.

Thus, this cyber threat might cause physical damage to your device. It goes without saying that you should not delay Cloud Packager removal in order to avoid losing your computer as well as all the important data saved in it.

Miner program spread in software bundles

The Cloud Packager hijack might occur if you download freeware or shareware incorrectly. It means that when you download some free program from the Internet, you have to monitor the installation process and make sure that you do not agree to download any “optional downloads.” For this reason, you should follow safety tips created by Los Virus[3] security team:

  • always choose reliable download sources;
  • read EULA, Privacy Policy or other provided documents before installing an application. If these entries are not provided, do not install the app;
  • choose Advanced/Custom installation instead of Quick/Recommended;
  • read notifications in each of the steps and unmark pre-selected additional downloads (if there are any).

Removal of the Cloud Packager Trojan

If you suspect that mining trojan may have been installed on your device, you should obtain a reputable anti-malware software and run a full system scan. Tools like Reimage or Malwarebytes Anti Malware can quickly remove Cloud Packager as well as other PUPs or cyber threats that may have been installed on your device as well.

However, if for some reason you cannot run automatic Cloud Packager removal, you should reboot the computer to the Safe Mode with Networking. Sometimes malicious programs can block access to security software to stay longer on the device. However, the instructions below will show you how to disable the virus first.

 

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Cloud Packager virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Cloud Packager virus Removal Guide:

Remove Cloud Packager using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you cannot run automatic Cloud Packager removal, follow these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Cloud Packager

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Cloud Packager removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Cloud Packager using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

This method might also help to disable the virus in order to remove it:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Cloud Packager. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Cloud Packager removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Cloud Packager and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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References