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  • Active
  • Severity: Medium
  • Adware
  • Windows, Mac
  • Verified · Jan 2017

How to remove DNSMystic virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Olivia Morelli · Ransomware analyst

Why my computer acts sluggish, and why do I see so many DNSMystic ads on my screen on a daily basis?

DNSMystic virus is a dangerous computer infection that causes annoying advertisements[1] appear on a computer screen on a daily basis. Other known as DNSMystic adware, this program is believed to belong to the DNSUnlocker group[2] of potentially unwanted programs (PUP). As is known, DNSUnlocker adware is an ad-supported program that maliciously pushes third-party advertisements to the user and making a virtual layer on the screen. The program tries to deliver sponsored content via banners, in-text links, pop-up and pop-under ads, interstitial ads, and other forms of advertising. It appears that DNSMystic functions in the same way. Although DNSUnlocker malware is advertised as a tool that helps to “access Geo restricted web sites” by changing DNS settings[3], and, judging by the name of it, DNSMystic is probably going to be praised the same way, it is better to avoid these programs as much as possible. DNS Mystic might configure browser shortcuts, install helpers and change your browser settings to gain full control of your web browser and use it for its own purposes. It seems that now this adware program can affect all major browsers, including IE, Firefox, Chrome, Safari, and most likely others. If infected, these browsers will start displaying DNSMystic ads at random times.

DNSMystic adware

Annoyance is not the only problem that “Ads by DNSMystic” cause. Most importantly, these advertisements are not trustworthy, and consequently it is not safe to click on them. Each of them carries a link pointing to an external third-party website, and not all of them are secure to visit. Besides, content displayed by these ads might not be real, too. Do not be surprised if a click on an interesting-looking ad throws you on a completely suspicious gambling or gaming website. Sadly, just like any other adware-type program, DNSMystic might collect information about your browsing activities and habits, analyze it and use it to provide you with a selection of targeted third-party advertisements. We must point out that the aim of ad-supported programs is to convince users visit external websites and generate pay-per-click[4] revenue this way. However, we already mentioned that these websites might not be safe, for example, they can advertise vague software pieces, for instance, adware or browser hijackers. In the worst case, you might come across a website that falsely claims that a certain program on your computer is outdated and you need to install updates. Remember – such updates can be bundled with spyware or malware, and you definitely do not want such software on your computer. If you suspect that your system is infected with this threat, better remove DNSMystic immediately. The most efficient DNSMystic removal method requires an anti-malware or anti-spyware program, and if you do not have it, we suggest installing FortectIntego software.

How did this adware manage to slip through Firewall and infect my PC?

The most shocking fact about adware programs is that the majority of them are considered to be legitimate programs. DNSMystic adware is one of them. However, techniques that it uses to infiltrate the target system are not so fair, at least in our opinion. The software spreads with a help of other free programs and can be easily installed alongside many free programs available to download online. Therefore, you should set proper installation settings when installing programs downloaded from the Internet. Contrary to a popular belief, “Default” and “Standard” installation settings are not the best choices. They often hide statements about additional third-party software added to the main program. Your task is to switch the installation settings to “Custom” or “Advanced” option and remove ticks from agreements to install these extra programs.

How can I fix my computer after DNSMystic hijack?

In order to fix the damage that DNSMystic adware has done, you have to uninstall this ad-supported software from the system. The best way to remove DNSMystic virus is to scan the entire system with anti-malware[5] software to detect all files that belong to it. In case you are willing to test your DNSMystic removal skills without using anti-malware software, you might want to rely on instructions written by our experts:

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

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