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Remove (Removal Guide) - updated Dec 2019

removal by Lucia Danes - - | Type: Adware

Downloadmyinboxhelper is an annoying adware application that changes web browser settings without permission and displays intrusive ads


Downloadmyinboxhelper is an application that users can download and install without wanting to do so while establishing freeware or shareware. Because software authors tend to hide the full list of the programs within the software packages, there is a high chance that users will miss the potentially unwanted program.[1]

Downloadmyinboxhelper is an adware program, meaning that it is sponsored by advertisement revenue. However, the app tends to hide from users to prevent its termination, changes the settings of the browser, and displays pop-ups, deals, banners, coupons, offers and other commercial content on all sites that they visit.

As soon as Downloadmyinboxhelper virus establishes itself, it will also change the web browser settings and set the homepage and new tab of Google Chrome, Internet Explorer, Mozilla Firefox or another browser to without permission. For that reason, the PUP is also a browser hijacker.

Name Downloadmyinboxhelper
Official site [terminated]
Type Adware, browser hijacker
Category Potentially unwanted program
Homepage set to
Te main app My Inbox Helper
Developer Eightpoint Technologies Ltd SEZC
Infiltration Bundled software, third-party sites
Potential risks Installation of other unwanted software, sensitive data disclosure to unknown parities, malware infection
Features Sets new customized search engine, displays intrusive ads, hides from users in order to prevent uninstallation
Elimination Download and install SpyHunter 5Combo Cleaner or make use of our manual removal guide below

Initially, most of browser-hijacking and ads-showing apps are relatively harmless and can be easily removed. Unfortunately, some might start playing dirty and behave more like malware. For example, it was reported that Downloadmyinboxhelper does not appear in the installed program list to prevent its termination.

Another reason to remove is because of its unusual behavior – this potentially unwanted program has features of both, adware and a browser hijacker. Users reported that they often see ads at the bottom-right of the screen that is marked with “Google” This is typical to adware applications, as they tend to open various windows and show deals and offers on sometimes not so safe sites.

Without a doubt, experts recommend staying away from pop-ups that link to unknown domains, as some of them might be particularly insecure. For example, users might land on vulnerable or hacked sites, and drive-by downloads[2] would be able to infect their PCs with malware in an instant, without user interaction. Additionally, Downloadmyinboxhelper might also direct to phishing, tech support scam, and spoofed sites.

Downloadmyinboxhelper.comDownloadmyinboxhelper is adware program that displays pop-ups, deals, offers, coupons and other intrusive content when browsing the web

Finally, users who are infected with adware are almost always tracked by third-parties. Downloadmyinboxhelper is no exception, and tracks the following information:[3]

  • Technical details of the hardware
  • Installed applications
  • IP address
  • The domain name of the ISP
  • Geolocation
  • Search terms
  • Links clicked, etc.

The data is tracked with the help of cookies, web beacons, and other tracking technologies to serve targeted ads. This way, the developers of can generate more traffic to sites that are more attractive to users based on their browsing history and other information.

All in all, you should get rid of Downloadmyinboxhelper hijack as soon as possible by using anti-virus software or by checking our manual removal instructions below. If you need to fix the virus damage caused by the virus, we suggest Reimage Reimage Cleaner Intego.

PUPs are often hidden inside bundled software packages

While most of the users by now know that downloading software cracks and pirated versions of programs is a risky activity, there is still so much confusion on what type of online behavior is safe. Without a doubt, many less tech-savvy people would not know anything about hacked sites, software vulnerabilities, and other sophisticated methods of malware distribution.

However, potentially unwanted programs are usually installed by users themselves, regardless of whether they did it intentionally or not. In most of the cases, however, PUPs slip into the computer during the installation of free software from the internet that is hosted on third-party sites. Users often rush the installation process, skip steps, and never check the instructions properly.

Therefore, if you are dealing with a software bundle, you should be extremely careful. Always read through the installation instructions carefully, decline all the offers, remove all ticks from pre-ticked boxes and always opt for Advanced or Custom settings, as, unlike Recommended/Quick ones, they will allow you to see all the optional installs.

Downloadmyinboxhelper hijackDownloadmyinboxhelper can hijack the search engine and set it to a predetermined one, consequently altering search results removal guide

If you are constantly seeing ads on your screen while browsing the internet, you should remove Downloadmyinboxhelper virus from your computer to eliminate unwanted behavior. To do that, you can either employ security software or delete the unwanted application manually. Be aware that you might have more than one PUP installed, so the intrusive ad content might not disappear unless you delete them all. removal can be performed automatically with the help of security software. Not only will it be much quicker than doing it manually, but it will also ensure that no other potentially malicious programs are present on the computer. If you prefer the manual method, however, check the instructions below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

You should enter the installed program list via the Control Panel on Windows:

To remove from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Get rid of from Mac OS X system

To remove Downloadmyinboxhelper from Mac, please follow these steps:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Uninstall from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Delete from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate from Mozilla Firefox (FF)

Once you terminate the unwanted program, proceed with the reset of Mozilla Firefox:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete removal.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete removal.Reset Chrome 2

Erase from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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