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Remove (Removal Guide) - updated Dec 2019

removal by Lucia Danes - - | Type: Adware

Downloadmyinboxhelper is an annoying adware application that changes web browser settings without permission and displays intrusive ads


Downloadmyinboxhelper is an application that users can download and install without wanting to do so while establishing freeware or shareware. Because software authors tend to hide the full list of the programs within the software packages, there is a high chance that users will miss the potentially unwanted program.[1]

Downloadmyinboxhelper is an adware program, meaning that it is sponsored by advertisement revenue. However, the app tends to hide from users to prevent its termination, changes the settings of the browser, and displays pop-ups, deals, banners, coupons, offers and other commercial content on all sites that they visit.

As soon as Downloadmyinboxhelper virus establishes itself, it will also change the web browser settings and set the homepage and new tab of Google Chrome, Internet Explorer, Mozilla Firefox or another browser to without permission. For that reason, the PUP is also a browser hijacker.

Name Downloadmyinboxhelper
Official site [terminated]
Type Adware, browser hijacker
Category Potentially unwanted program
Homepage set to
Te main app My Inbox Helper
Developer Eightpoint Technologies Ltd SEZC
Infiltration Bundled software, third-party sites
Potential risks Installation of other unwanted software, sensitive data disclosure to unknown parities, malware infection
Features Sets new customized search engine, displays intrusive ads, hides from users in order to prevent uninstallation
Elimination Download and install SpyHunter 5Combo Cleaner or make use of our manual removal guide below

Initially, most of browser-hijacking and ads-showing apps are relatively harmless and can be easily removed. Unfortunately, some might start playing dirty and behave more like malware. For example, it was reported that Downloadmyinboxhelper does not appear in the installed program list to prevent its termination.

Another reason to remove is because of its unusual behavior – this potentially unwanted program has features of both, adware and a browser hijacker. Users reported that they often see ads at the bottom-right of the screen that is marked with “Google” This is typical to adware applications, as they tend to open various windows and show deals and offers on sometimes not so safe sites.

Without a doubt, experts recommend staying away from pop-ups that link to unknown domains, as some of them might be particularly insecure. For example, users might land on vulnerable or hacked sites, and drive-by downloads[2] would be able to infect their PCs with malware in an instant, without user interaction. Additionally, Downloadmyinboxhelper might also direct to phishing, tech support scam, and spoofed sites.
Downloadmyinboxhelper is adware program that displays pop-ups, deals, offers, coupons and other intrusive content when browsing the web

Finally, users who are infected with adware are almost always tracked by third-parties. Downloadmyinboxhelper is no exception, and tracks the following information:[3]

  • Technical details of the hardware
  • Installed applications
  • IP address
  • The domain name of the ISP
  • Geolocation
  • Search terms
  • Links clicked, etc.

The data is tracked with the help of cookies, web beacons, and other tracking technologies to serve targeted ads. This way, the developers of can generate more traffic to sites that are more attractive to users based on their browsing history and other information.

All in all, you should get rid of Downloadmyinboxhelper hijack as soon as possible by using anti-virus software or by checking our manual removal instructions below. If you need to fix the virus damage caused by the virus, we suggest Reimage Reimage Cleaner Intego.

PUPs are often hidden inside bundled software packages

While most of the users by now know that downloading software cracks and pirated versions of programs is a risky activity, there is still so much confusion on what type of online behavior is safe. Without a doubt, many less tech-savvy people would not know anything about hacked sites, software vulnerabilities, and other sophisticated methods of malware distribution.

However, potentially unwanted programs are usually installed by users themselves, regardless of whether they did it intentionally or not. In most of the cases, however, PUPs slip into the computer during the installation of free software from the internet that is hosted on third-party sites. Users often rush the installation process, skip steps, and never check the instructions properly.

Therefore, if you are dealing with a software bundle, you should be extremely careful. Always read through the installation instructions carefully, decline all the offers, remove all ticks from pre-ticked boxes and always opt for Advanced or Custom settings, as, unlike Recommended/Quick ones, they will allow you to see all the optional installs.

Downloadmyinboxhelper hijack
Downloadmyinboxhelper can hijack the search engine and set it to a predetermined one, consequently altering search results removal guide

If you are constantly seeing ads on your screen while browsing the internet, you should remove Downloadmyinboxhelper virus from your computer to eliminate unwanted behavior. To do that, you can either employ security software or delete the unwanted application manually. Be aware that you might have more than one PUP installed, so the intrusive ad content might not disappear unless you delete them all. removal can be performed automatically with the help of security software. Not only will it be much quicker than doing it manually, but it will also ensure that no other potentially malicious programs are present on the computer. If you prefer the manual method, however, check the instructions below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

You should enter the installed program list via the Control Panel on Windows:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Get rid of from Mac OS X system

To remove Downloadmyinboxhelper from Mac, please follow these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

Once you terminate the unwanted program, proceed with the reset of Mozilla Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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