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Remove My Inbox Helper (Removal Instructions) - updated Aug 2020

removal by Ugnius Kiguolis - - | Type: Browser Hijackers

My Inbox Helper is a browser hijacking program that influences users' browsing habits

My Inbox Helper imageMy Inbox Helper is a questionable browser extension which supposedly improves browsing experience.

My Inbox Helper is a potentially unwanted program (PUP)[1] that usually gets installed together with freeware or shareware obtained from the internet. Once inside, it hijacks Google Chrome, Internet Explorer, Mozilla Firefox, Safari, or another browser, and changes new tab address and the startup page.

This way, users are forced to browse through a search engine powered by the unwanted application. While all the search results generated through My Inbox Helper direct users to Yahoo, the page is littered with sponsored links. This is done to increase the profits to browser hijacker authors, as both parties benefit from commercial ads via the pay-per-click[2] revenue. 

Name My Inbox Helper
Type Browser hijacker
Sub-type Potentially Unwanted Program (PUP)
Developer Eightpoint Technologies Ltd (affiliate of the infamous Polarity Technologies)
Compatible OS Windows 7/8/10/Vista/XP
Advertised as Useful tool to help users access email accounts and other websites easily
Distribution Spreads as a browser extension which might come inside software-bundles
Symptoms It hijacks the targeted browser and modifies its settings to change the new tab page 
Removal Use security software or terminate the PUP manually with the help of our removal instructions
recovery & Optimization Use Reimage Reimage Cleaner Intego to make sure your computer is running well after the infection

In some cases, My Inbox Helper might be installed intentionally – either from the Chrome web store or the official website. Allegedly, the browser extension created by Eightpoint Technologies Ltd offers all the quick access links to Gmail, Outlook, and other email services. However, these links can be created just as easily via bookmarks, so there is no need for a browser hijacker like My Inbox Helper to be installed in the first place.

My Inbox Helper is created with one thought in mind: generate ad revenue while diminishing users' web browsing experience, gather a variety of non-personally identifiable information[3] about them and expose them to potentially harmful content on the internet (such as phishing, spoofed, scam or even malware-laden sites).

Once My Inbox Helper hijack occurs, users start page looks quite a bit different than a normal Google homepage. It includes a variety of links that all allegedly should help users entering their emails easier, and also prompts them to download other questionable applications, such as Search Encrypt. Additionally, users can spot the added toolbar at the top of the browser window.

My Inbox Helper offers Search EncryptMy Inbox Helper might offer a variety of other potentially unwanted programs, such as Search Encrypt.

While the app has many intrusive qualities, we cannot use My Inbox Helper virus term as this application is not malicious itself. Despite that, experts categorize it as a potentially unwanted program (PUP) since it might spy on its users and record non-personally identifiable information for advertising purposes. 

Usually, after My Inbox Helper gets installed, it starts monitoring the following details from the affected device:

  • IP address;
  • ISP;
  • Geographic location;
  • Clicked ads;
  • Browser history;
  • Chrome extensions enabled
  • Search activity, etc.

According to My Inbox Helper privacy Policy, this data can be shared with affiliated companies:

We may share your information with our parent company and our affiliates, which are entities under common ownership or control of our ultimate parent company

This information allows My Inbox Helper to deliver customized ads to its users. In other terms, it modifies them to suit your interests and increase the chances of you clicking the advertisements. However, some details might include private information, such as an email address, if you type it in your search queries. 

Likewise, despite what My Inbox Helper reviews claim, you should protect your system and get rid of this browser hijacker. Note that the new search engine can deliver altered search results and lead you to affiliate sites or even malware distribution sources. 

My Inbox Helper illustrationMy Inbox Helper is a browser hijacker which takes over most popular browsers and displays altered search results.

If you still have doubts about My Inbox Helper removal, experts[4] warn that the ads this program generates might include malicious scripts. In other terms, if you click on a bogus ad, it can trigger an automatic installation of malware. Likewise, do not hesitate and remove My Inbox Helper by using security software or terminate the threat manually with the help of our removal instructions below. Additionally, we recommend scanning your device with Reimage Reimage Cleaner Intego to recover from the infection.

Suspicious browser extensions can be bundled with freeware

Users can download this potentially unwanted program (PUP) directly from its website. However, developers also use bundling technique to distribute this questionable browser extension[5] together with freeware. If you want to reveal all the components of the software-bundle to reject suspicious extensions, you should follow these steps:

  1. Read Privacy Policy, EULA and Terms of Use;
  2. Change Quick/Recommended installation mode to Custom/Advanced;
  3. Do not skip any steps and read the provided information;
  4. Opt out pre-selected components which suggest initiating changes in your browser.

My Inbox Helper installationWhile users might install My Inbox Helper intentionally, most of users get infected after the installation of bundled software.

Additionally, users should also install reputable security application to keep their machines safe from other, more serious infections, such as ransomware, spyware, banking trojans, info-stealers, etc.

My Inbox Helper PUP uninstall guide

Users who want to remove My Inbox Helper from their systems can choose between two elimination methods. They can either get rid of this browser hijacker manually by following the instructions at the end of this article or install a reliable antivirus and perform automatic My Inbox Helper removal. 

Either way, you will need to reset each of the affected browsers. You can find detailed guidelines showing how to delete suspicious extensions from Google Chrome, Internet Explorer, Mozilla Firefox, and Microsoft Edge below. Additionally, experts list three best antivirus software to deal with PUPs below as well.

My Inbox Helper changes web browser settingsMy Inbox Helper changes the homepage of the browser, making users to use the alternative search engine, which directs them to affiliated websites.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove My Inbox Helper, follow these steps:

Erase My Inbox Helper from Windows systems

Get rid of the suspicious programs from Windows in the first place.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall My Inbox Helper and related programs
    Here, look for My Inbox Helper or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove My Inbox Helper from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of My Inbox Helper from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for My Inbox Helper and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete My Inbox Helper removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall My Inbox Helper from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, My Inbox Helper should be removed from your Microsoft Edge browser.

Remove My Inbox Helper from Mozilla Firefox (FF)

After you uninstall questionable extensions from Mozilla Firefox, reset the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select My Inbox Helper and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete My Inbox Helper removal. Click on 'Reset Firefox' button for a couple of times

Delete My Inbox Helper from Google Chrome

Reset Chrome settings after the hijack as shown below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select My Inbox Helper and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete My Inbox Helper removal. Click on 'Reset' button to complete your removal

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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