Severity scale:  
  (8/100)

My Inbox Helper. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Browser hijacker

My Inbox Helper is a browser hijacker which claims to provide easy access to email accounts

My Inbox Helper image
My Inbox Helper is a questionable browser extension which supposedly improves browsing experience.

My Inbox Helper is a potentially unwanted program (PUP)[1] which is distributed as a browser extension for Google Chrome, Mozilla Firefox, Internet Explorer, and other popular browsers. The official website states that this application is designed to provide easy access to email accounts and frequently visited social media pages. Although, experts warn that you might struggle with My Inbox Helper uninstall if you let it in your system.

Name My Inbox Helper
Type Browser hijacker
Sub-type Potentially Unwanted Program (PUP)
Compatible OS Windows 7/8/10/Vista/XP
Advertised as Useful tool to help users access email accounts and other websites easily
Distribution Spreads as a browser extension which might come inside software-bundles
Symptoms It hijacks the targeted browser and modifies its settings to change the new tab page 
Removal Run an entire system scan with Reimage to detect and delete My Inbox Helper from your PC

If you wonder what is My Inbox Helper, the answer is simple — browser hijacker which infiltrates the system and initiates specific changes in browser settings. In other terms, it hijacks the browser, injects its toolbar and forces you to perform search queries through unreliable search engines. 

However, we cannot use My Inbox Helper virus term as this application is not malicious itself. Despite that, experts categorize it as a potentially unwanted program (PUP) since it might spy on its users and record non-personally identifiable information for advertising purposes. 

Usually, after My Inbox Helper hijack, it starts monitoring the following details from the affected device:

  • IP address;
  • ISP;
  • Clicked ads;
  • Browser history.

This information allows My Inbox Helper to deliver customized ads to its users. In other terms, it modifies them to suit your interests and increase the chances of you clicking the advertisements. However, some details might include private information, such as an email address, if you type it in your search queries. 

My Inbox Helper illustration
My Inbox Helper is a browser hijacker which takes over most popular browsers and displays altered search results.

Likewise, despite what My Inbox Helper reviews claim, you should protect your system and get rid of this browser hijacker. Note that the new search engine can deliver altered search results and lead you to affiliate sites or even malware distribution sources. 

If you still have doubts about My Inbox Helper removal, experts[2] warn that the ads this program generates might include malicious scripts. In other terms, if you click on a bogus ad, it can trigger an automatic installation of malware. Likewise, do not hesitate and remove My Inbox Helper right now with Reimage.

Suspicious browser extensions can be bundled with freeware

Users can download this potentially unwanted program (PUP) directly from its website. However, developers also use bundling technique to distribute this questionable browser extension[3] together with freeware. If you want to reveal all the components of the software-bundle to reject suspicious extensions, you should follow these steps:

  1. Read Privacy Policy, EULA and Terms of Use;
  2. Change Quick/Recommended installation mode to Custom/Advanced;
  3. Do not skip any steps and read the provided information;
  4. Opt out pre-selected components which suggest initiating changes in your browser.

My Inbox Helper virus uninstall guide

Users who want to remove My Inbox Helper from their systems can choose between two elimination methods. They can either get rid of this browser hijacker manually by following the instructions at the end of this article or install a reliable antivirus and perform automatic My Inbox Helper removal. 

Either way, you will need to reset each of the affected browsers. You can find detailed guidelines showing how to delete suspicious extensions from Google Chrome, Internet Explorer, Mozilla Firefox, and Microsoft Edge below. Additionally, experts list three best antivirus software to deal with PUPs below as well.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
Malwarebytes
Alternate Software
Malwarebytes

To remove My Inbox Helper, follow these steps:

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Erase My Inbox Helper from Windows systems

Get rid of the suspicious programs from Windows in the first place.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall My Inbox Helper and related programs
    Here, look for My Inbox Helper or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove My Inbox Helper from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Get rid of My Inbox Helper from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for My Inbox Helper and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete My Inbox Helper removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Uninstall My Inbox Helper from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, My Inbox Helper should be removed from your Microsoft Edge browser.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Remove My Inbox Helper from Mozilla Firefox (FF)

After you uninstall questionable extensions from Mozilla Firefox, reset the browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select My Inbox Helper and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete My Inbox Helper removal. Click on 'Reset Firefox' button for a couple of times
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Delete My Inbox Helper from Google Chrome

Reset Chrome settings after the hijack as shown below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select My Inbox Helper and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete My Inbox Helper removal. Click on 'Reset' button to complete your removal

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References