Severity scale:  
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Excuses ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

Excuses ransomware — crypto-virus that demands money in exchange for a special key used to decrypt data

Excuses ransomware
Excuses ransomware is a virus that demands ransom for encrypted files

Excuses ransomware is a virus capable of encrypting files and additionally asking a certain amount of money for their decryption. However, it's not a brand new cyber threat. It's one of the versions of KRIPTOVOR virus. Immediately after this virus encrypts target files, victim's data becomes useless. Affected files can be found by looking at their extensions – “.excuses” extension added to each of the filename means that you won't be capable of using it. These files can be anything from images, photos and videos to text files and archives. As typical ransomware, after compromising data, virus drops a ransom note on every existing folder in the computer. Text file “MESSAGE.txt” contains information about the demanded ransom and files' condition. Also, in includes details on how to contact hackers hiding behind this malware.

Name Excuses 
Type Ransomware
Family Kriptovor ransomware
Target Russian speakers
Ransom file MESSAGE.TXT
Extension .excuses
Symptoms Encrypted files become useless, changed Windows registry key
Distribution Spam email attachments
Removal Best tool for Excuses ransomware elimination is Reimage

The entire ransom message is written in Russian, and we can only assume the primary target of Excuses ransomware virus is Russia. There is no information about ransom amount or encryption method. But usually, ransomware developers ask between $500 and $1500.

Virus developers want you to contact them via excuses@protonmail.com email, but we can assure you that is not a good idea. Contacting and paying the ransom can lead to no positive results and your money or data may be lost. You should remove Excuses ransomware if you want to be sure that your information is not misused. These criminals can infiltrate your system and do more changes to your Windows registry key or other PC settings.

Often virus developers offer to decrypt one or two test files before paying the ransom, but it is unknown if these people even have that decryption tool. Most of the times after the payment is done criminals ignore their victims and disappear with their money and your files.

Although, your files can not be decrypted using tools we do not recommend to focus on that. It is better to get rid of Excuses ransomware[1] and other viruses from your system and only then think about file restoring. You need to be sure that your system is spotless before you plug in an external drive. File backups are the only option when it comes to data recovery after ransomware attack.

Excuses ransomware removal is better to be done as soon as you notice the changes in your system. It is recommended that you do the elimination using professional anti-malware tools. We can suggest Reimage, but you can choose any other trustworthy program. 

Legitimate-looking letters might contain infections

Usually, spam[2] emails look legitimate and contain safe-looking attachments like Microsoft Word files. Although these files often have malicious macros that install malware on the system immediately and without your knowledge. It is essential to consider these received emails as a possible threat.

Dieviren.de[3] specialists highly recommend you to keep away from this box and do not open those emails and especially attachments. That clickable content is dangerous. Advertisements can contain other viruses that open access to ransomware and other malware. This is risky as well as getting your software from suspicious providers. You can never know what are you installing if you skip through important installation steps.

Excuses ransomware elimination is vital for the security of your system

To remove Excuses ransomware we recommend using certified and trustworthy anti-malware tools like Reimage, Malwarebytes Malwarebytes and Plumbytes Anti-MalwareNorton Internet Security. This is vital if you want to get rid of all ransomware relating content and avoid any repetition in the future. Ransomware comes with other files and programs, so you could not find those additional pieces manually.

These tools help you to do Excuses ransomware removal correctly and eliminate all possible threats. By doing so, you can be sure that file recovery, later on, will be successful. If not appropriately cleaned your system might still contain ransomware traces and the second you plug in that external drive, virus encrypts files in it. This means you lost all of your essential data. There is a guide below that can be helpful in all of these steps of ransomware removal and file recovery.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Excuses ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing Excuses ransomware (2018-06-15)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Excuses ransomware (2018-06-15)
Hitman Pro
We have tested Hitman Pro's efficiency in removing Excuses ransomware (2018-06-15)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Excuses ransomware (2018-06-15)

To remove Excuses virus, follow these steps:

Remove Excuses using Safe Mode with Networking

First step you can do when dealing with ransomware is rebooting your PC in Safe Mode using Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Excuses

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Excuses removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Excuses using System Restore

You can also try System Restore feature

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Excuses. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Excuses removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Excuses from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Excuses, you can use several methods to restore them:

Data Recovery Pro is a tool created for file restoring

If you accidentally deleted your files or got them encrypted by the Excuses ransomware you need to try to restore them using Data Recovery Pro

Windows Previous Versions feature is a good choice for individual file recovery

If System Restore feature was enabled prior the attack you can recover your individual files using Windows Previous Versions feature

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Restore your Excuses ransomware encrypted data using ShadowExplorer

If this ransomware did not delete Shadow Volume copies of your files you can use ShadowExplorer for file recovery

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Excuses and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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References