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FedEx tracking email virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Trojans

FedEx tracking virus is a malspam campaign that infects users' computers with the dangerous data-stealer Hancitor trojan

FedEx tracking email virus
FedEx tracking email virus is a phishing email campaign that distributes Hancitor trojan

FedEx tracking email virus is a phishing email strain that is delivered to random computer users all over the world. The deceptive message pretends to be coming from FedEx delivery service and warns users about the alleged package. The attached document, which often comes as MS Word .doc file, is an obfuscated payload of data-stealing malware called Hancitor.[1] The virus is capable of recording keystrokes, harvesting personal information and installing additional payloads. FedEx (just as UPS and DHL[2]) is one of the biggest delivery services in the world and is often targeted by numerous scammers and hackers; some hoaxes being exceptionally believable, while others are poorly executed. However, users should be aware of FedEx tracking virus and not fall into a cleverly executed trap arranged by cybercriminals.

SUMMARY
Name FedEx tracking email virus
Type Phishing
Poses as FedEx delivery service
Proliferates Hancitor trojan
How to recognize? Phishing email urges users to open the attachment or click on link in an aggressive manner, grammar and spelling mistakes, etc.
Trojan elimination Use reliable anti-malware software
Optimization Install Reimage to repair the system

Users typically receive FedEx tracking email scam message which claims that the important information about the alleged package delivery is enclosed in the attached document. Because the email is sent to random users, it will reach those who are not expecting anything from FedEx, instantaneously raising suspicions. 

However, because FedEx is such a widely used service around the world, among targeted victims there will always be those who are expecting a parcel, prompting people to believe in FedEx tracking virus scam. 

Typically, users are asked to open an attachment which is a malicious document, .pdf, .html, .txt or other files. Cybercriminals are often employing social engineering tricks to make sure users open the attachment – they create a sense of urgency by using scare tactics. For example, “print this document, or your parcel will be returned to the sender.”

FedEx tracking virus examples
There are multiple variants of FedEx tracking virus flowing around the internet

Here are several examples of malicious email messages:

This tracking update has been requested and attached to this email.
Reference information includes: Invoice number, Reference, Special handling/Services, Residential Delivery. Reference information is attached to this email.
Tracking number: 625976022895

To track the latest status of your shipment, click on the tracking number above, or visit us at fedex.com

To find the latest state of your shipment, click the tracking # above.
The tracking update have been sent to you by FedEx.
Thank you for your business.
2018 FedEx. the written contact of this notification is safeguarded by copyright and trademark laws and regulations under United States andInternational laws. See our privacy policy. All right reserved.

Note that the sender's address is usually made to look legitimate. However, the trick is simple: hackers register domain addresses that look akin well-known companies like parcel delivery service FedEx or governmental institutions like Tax Office.[3] While in most cases deception can be spotted after looking closely at the delivery address, some crooks go an extra mile to make users see the real address of the impersonated company or institution.

As soon as users open the document attached to FedEx tracking email virus, the malicious macros ensure Hancitor is downloaded and installed into the machine. Unfortunately, victims might not even notice anything out of the ordinary, as no system changes are visible on the screen. After the infiltration, the only way to remove FedEx tracking virus is to use anti-virus software, such as Reimage or Malwarebytes MalwarebytesCombo Cleaner.

FedEx tracking virus performs a series of changes on the system which allows hackers to:

  • Start or stop processes
  • Schedule tasks
  • Install additional applications
  • Take screenshots
  • Collect personal data and send it to a remote server, etc.

Additionally, FedEx tracking email virus serves as a botnet, resulting in the malware spreading fast and infecting more machines over time. Trojans are also often used as backdoors[4] for ransomware, so file loss is also likely.

To conclude, if you clicked on a malicious attachment, you are infected with a dangerous trojan, and you should take care of FedEx tracking virus removal immediately.

Never underestimate cybercriminals – they are capable of constructing a high quality phishing email

There is no surprise that spam emails are one of the most successful malware distribution methods out there. Sure, hackers also use such means as exploit kits, hacked websites, misconfigured RDP, and similar, but phishing emails were always their favorite, as automated botnets do the job quickly and efficiently. This ensures the stable infection rate all over the world.

Therefore, users should treat every email with suspicion, even if it looks legitimate. Watch out for these phishing email signs:

  • The “From” address usually resembles the original company's one, although sometimes it can be completely random. Closely pay attention to this crucial element, you can almost always see the deception there;
  • The subject field typically presents allegedly important information, such as “Delivery attempt,” “Shipping information,” “FedEx shipping,” “Your Invoice,” and similar;
  • Phishers refer to victims as “Dear User,” “Dear Customer,” and similar. Large corporations know your name if you are using their service, and they will use it;
  • The content of the email usually reports about some sort of problem, for example, wrong delivery address, insufficient information, account registration issue, etc. Immediately after that users are prompted to do something or face a consequence;
  • After crooks present the problem, they ask users to click on hyperlinks embedded in the email or download the attachment. Put your cursor on top of the hyperlink and you will see the real URL it will bring you to. Before opening any attachments, scan them using security software or tools like Virus Total;
  • And finally, watch out for grammar and spelling mistakes.

Get rid of FedEx tracking email virus using security software

Trojans are not that easy to detect, as they barely emit any symptoms. Nevertheless, FedEx tracking virus removal can be achieved with the help of security software. Experts suggest using Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes, although any other reputable tool will do.

Trojans are nasty infections, and sometimes might be hard to get rid of. Therefore, to remove FedEx tracking email virus fully, users should enter Safe Mode with Networking, as explained below. This way, only the necessary elements will be loaded, and trojan's functionality will be temporarily disabled.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove FedEx tracking email virus, follow these steps:

Remove FedEx tracking email using Safe Mode with Networking

To remove FedEx tracking virus, enter Safe Mode with Networking as follows:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove FedEx tracking email

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete FedEx tracking email removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove FedEx tracking email using System Restore

You can also disable the virus by using System Restore:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of FedEx tracking email. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that FedEx tracking email removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from FedEx tracking email and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References