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Remove FilesLocker ransomware v2.0 (Removal Instructions) - Decryption Steps Included

removal by Julie Splinters - - | Type: Ransomware

FilesLocker ransomware v2.0 is a cryptovirus that encodes your data and then demands payment in two ransom notes

 FilesLocker ransomware v2.0

FilesLocker v2.0 is a ransomware virus that belongs to a family of identical threats known since October 2018. The family is known as FilesLocker due to its straight and simple name. It focuses on data encryption and uses the AES encryption algorithm for this process. The particular version came out in early December and now marks encrypted files using .[fileslocker@pm.me] extension. Ransomware then displays a ransom note known as #DECRYPT MY FILES#.txt and #解密我的文件#.txt which states about the ransom amount and payment methods. These files haven't changed since the first attack a few months ago. The virus also changes the desktop picture and displays a short message in English and Chinese languages which suggests reading the ransom note and contacting cybercriminals responsible for this malware. However, we do not recommend doing so because of the possible danger.[1]

Name FilesLocker ransomware v2.0
Type Cryptovirus
Related FilesLocker
File marker .[fileslocker@pm.me]
Ransom notes #DECRYPT MY FILES#.txt and #解密我的文件#.txt
Ransom amount 0.15 Bitcoin
Encryption method AES 
Contact email fileslocker@pm.me
Fix Use Reimage for FilesLocker ransomware v2.0 removal

FilesLocker ransomware v2.0 virus is a cryptovirus that belongs to a notorious ransomware family. Because of this fact, it has various features that are not changing from version to version. For example, the first version and this new threat both use the same AES encryption algorithm for the data-locking process.[2]

During this encoding, your files get locked because the original code is changed. Photos, videos, documents, and even archives get locked and marked with a file extension .[fileslocker@pm.me]. When your data is useless, and you cannot open any of these files, your Desktop wallpaper gets changed, and two ransom files #DECRYPT MY FILES#.txt and #解密我的文件#.txt gets placed on the system in various folders containing encrypted files.

Then FilesLocker ransomware v2.0 instructs people contacting them and paying the ransom in the message which reads the following(English version):

FilesLocker RANSOMWARE v2.0
########################################### 
All your important files(database,documents,images,videos,music,etc.)have been encrypted!and only we can decrypt!
To decrypt your files,follow these steps:
1.Buy 0.15 Bitcoin
2.Send 0.15 Bitcoin to the payment address
3.Email your ID to us,after verification,we will create a decryption tool for you.

Email:fileslocker@pm.me
Your ID:

FilesLocker ransomware v2.0 also displays a pop-up window that contains more instructions on the payment methods and offers test decryption when you can email three files to get them recovered. However, experts[3] do not recommend even contacting people behind threats like this. 

The ransom amount for FilesLocker ransomware v2.0 locked files is 0.15 Bitcoin that equals to 578 at the time of writing. The amount has decreased since the first version because before the demanded amount was 0.18 BTC. However, paying the ransom cannot guarantee the decryption.

There is no reason to trust these hackers, and the better solution than paying is FilesLocker ransomware v2.0 removal. You can eliminate the virus from your system and then restore your encoded files with copies from the file backup on external device or cloud service.

Based on the detection rate,[4] FilesLocker ransomware v2.0 is a persistent threat. However, various anti-malware programs can indicate this virus ant its main executable file INSTALLER.EXE as malicious and dangerous. Remember that detection results may be falsely positive, so use a few different tools to make sure.

We can recommend using Reimage to remove FilesLocker ransomware v2.0 and scanning the system entirely to get rid of all potential threats related to this ransomware and other possible cyber infections. You need to clean your machine thoroughly if you want to recover your data from a backup or use data recovery software.

FilesLocker v2.0 ransomware
FilesLocker ransomware v2.0 is a computer infection designed to make victims' data unusable.

Ransomware-type virus distributed via spam email 

Most of the cybercriminals use email spam campaigns to spread such infections as trojans, malware, and the notorious ransomware. These campaigns distribute emails widely all over the world and spread macro-filled files as email attachments. 

Microsoft Word or Excel documents contain a malicious script that gets loaded on the system the minute user downloads and opens the attachment. Unfortunately, malicious actors misuse names of well-known companies and services to fake legitimacy.

You can avoid these infections by scanning the document before opening on the system and deleting emails from questionable senders before opening or downloading. Pay more attention to emails you get because malicious emails may be found on the regular email box instead of the spam email. 

Terminate FilesLocker ransomware v2.0 and clean the system using trustworthy tools

To get rid of FilesLocker ransomware v2.0 virus, you need to pay more attention to processes happening on the system. Ransomware alter registry keys and other system files to make sure the infection is persistent, so you need a full malware removal and virus damage fix. 

To remove FilesLocker ransomware v2.0 from the system completely, employ reputable anti-malware tool like Reimage, SpyHunter 5Combo Cleaner or Malwarebytes and scan the machine thoroughly. Then, follow suggested options and delete all threats that your program indicates as malicious. The double check if the system is clear and restore your files.

After FilesLocker ransomware v2.0 removal and ensuring that the system is malware free, employ data recovery software or file backups. You may need to enter the Safe Mode to terminate the virus completely. Then you can try data recovery methods listed down below and recover encoded files. 

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove FilesLocker virus v2.0, follow these steps:

Remove FilesLocker virus v2.0 using Safe Mode with Networking

Reboot your machine in the Safe Mode with Networking for best results of FilesLocker ransomware v2.0 removal:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove FilesLocker virus v2.0

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete FilesLocker virus v2.0 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove FilesLocker virus v2.0 using System Restore

Since the virus causes various changes on the system, you can try System Restore feature, and this way eliminate FilesLocker ransomware v2.0 virus damage:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of FilesLocker virus v2.0. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that FilesLocker virus v2.0 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove FilesLocker virus v2.0 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by FilesLocker virus v2.0, you can use several methods to restore them:

Data Recovery Pro is a great alternative for file backups

When data backups are not up-to-date, you can try the alternative software designed for file recovery. Data Recovery Pro also helps with accidentally deleted files

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by FilesLocker virus v2.0 ransomware;
  • Restore them.

Windows Previous Versions feature recovers your files after FilesLocker ransomware v2.0

If you successfully removed the virus and enabled System Restore feature, Windows Previous Versions feature helps with lost data

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

You should try ShadowExplorer after FilesLocker ransomware v2.0 removal

When ransomware leaves Shadow Volume Copies untouched, ShadowExplorer can work as data recovery method

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from FilesLocker virus v2.0 and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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