Severity scale:  
  (10/100)

Remove “Firefox requires a manual update” scam (Support Scam) - Free Instructions

removal by Julie Splinters - - | Type: Adware

Firefox Support officially reported the “Firefox requires a manual update” scam

“Firefox requires a manual update” scam pictureMozilla Firefox recently reported a fake update notification “Firefox requires a manual update.” Adware[1] and programs usually cause this pop-ups, but quite frequently it may be triggered by third-party websites infected with malicious code.

“Firefox requires a manual update” adware renders a JavaScript[2] code to display a rather professional-looking platform, which contains an active download button and prompts people to install Firefox's update manually. The original “Firefox requires a manual update” pop-up says:

Firefox requires a manual update

This update is required to ensure that you are protected on the Internet
Install now

* This update is required * Protect yourself immediately on the internet
* Internet pages are automatically examined and possibly blocked
* Increased protection against malware and viruses

The purpose of the “Firefox requires a manual update” virus is to trick people into installing potentially unwanted Firefox's extensions. Consequently, if the PC's owner clicks on Install Now button, soon he or she will notice a significant web browser's slowdown and increased number of pop-up and banner ads.

Also, this scam technique is also used to extort people's credentials, namely username and password. For this purpose, the initial “Firefox requires a manual update” window is intercepted by a pop-up box, which requires user's authentication (username and password). If the user rejects the authentication and wants to cancel it, he or she receives a notification saying: “To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier.” remove “Firefox requires a manual update” adware“Firefox requires a manual update” is a fake pop-up alert that is triggered by adware program and used for distribution of unwanted Firefox's extensions

That's a kind of vicious circle, which can fall less experienced computer users into thinking that Firefox is broken and needs a manual update.[3] However, following on-screen instructions that this fake update prompt provides will lead to the installation of adware, browser hijacker or what not.

Thus, to protect your PC from further infections, remove “Firefox requires a manual update” scam immediately. The easiest way to do that is to scan PC with Reimage Reimage Cleaner Intego and then reset Firefox to default.

Avoid installing unknown software

Free programs usually carry potentially unwanted programs as additional installers. Browser add-ons, toolbars, and extensions are usually added under Quick or Basic installation setup as default components, which is why by agreeing with the quickest installation method usually ends up with the infection of adware or browser hijacker.

To prevent unwanted programs from being executed on the system, cyber security experts urge people to opt for Advanced or Custom installation method and carefully check all the steps. Besides, people should have a professional anti-malware installed and update it regularly. Powerful security software usually recognizes PUPs and warns people about the unwanted installer.

Get rid of “Firefox requires a manual update” scan with one click

“Firefox requires a manual update” adware can be eliminated from the system with the help of professional anti-virus. Our recommendation is Reimage Reimage Cleaner Intego. This application will remove all PUPs that might have entered your PC by bundling, except that it won't change affected web browser's settings.

Therefore, to remove “Firefox requires a manual update” virus entirely, you'll have to reset Mozilla Firefox manually. The guide below this article will help you to do that.

If you are not willing to install additional software, you can initiate “Firefox requires a manual update” removal yourself. Our team members have submitted a comprehensive removal tutorial that you can find below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Firefox requires a manual update” scam, follow these steps:

Delete “Firefox requires a manual update” scam from Windows systems

”Firefox requires a manual update” removal from Windows OS consists of two basic parts – the removal of a potentially unwanted program (adware) from Control Panel and modification of Mozilla Firefox's settings:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Firefox requires a manual update” scam and related programs
    Here, look for “Firefox requires a manual update” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase “Firefox requires a manual update” scam from Mac OS X system

To eliminate “Firefox requires a manual update” scam from Mac OS X, you'll have to drag all suspicious programs to Trash and the reset Mozilla Firefox:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Firefox requires a manual update” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate “Firefox requires a manual update” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Firefox requires a manual update” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Firefox requires a manual update” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall “Firefox requires a manual update” scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Firefox requires a manual update” scam should be removed from your Microsoft Edge browser.

Remove “Firefox requires a manual update” scam from Mozilla Firefox (FF)

”Firefox requires a manual update” virus affects Mozilla Firefox web browser exceptionally. Thus, to stop the rogue pop-up from emerging, reset its default settings.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Firefox requires a manual update” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Firefox requires a manual update” scam removal. Click on 'Reset Firefox' button for a couple of times

Get rid of “Firefox requires a manual update” scam from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Firefox requires a manual update” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Firefox requires a manual update” scam removal. Click on 'Reset' button to complete your removal

Delete “Firefox requires a manual update” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Firefox requires a manual update” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Firefox requires a manual update” scam removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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