Severity scale:  
  (10/100)

Remove “Firefox requires a manual update” scam (Support Scam) - Free Instructions

removal by Julie Splinters - - | Type: Adware

Firefox Support officially reported the “Firefox requires a manual update” scam

“Firefox requires a manual update” scam pictureMozilla Firefox recently reported a fake update notification “Firefox requires a manual update.” Adware[1] and programs usually cause this pop-ups, but quite frequently it may be triggered by third-party websites infected with malicious code.

“Firefox requires a manual update” adware renders a JavaScript[2] code to display a rather professional-looking platform, which contains an active download button and prompts people to install Firefox's update manually. The original “Firefox requires a manual update” pop-up says:

Firefox requires a manual update

This update is required to ensure that you are protected on the Internet
Install now

* This update is required * Protect yourself immediately on the internet
* Internet pages are automatically examined and possibly blocked
* Increased protection against malware and viruses

The purpose of the “Firefox requires a manual update” virus is to trick people into installing potentially unwanted Firefox's extensions. Consequently, if the PC's owner clicks on Install Now button, soon he or she will notice a significant web browser's slowdown and increased number of pop-up and banner ads.

Also, this scam technique is also used to extort people's credentials, namely username and password. For this purpose, the initial “Firefox requires a manual update” window is intercepted by a pop-up box, which requires user's authentication (username and password). If the user rejects the authentication and wants to cancel it, he or she receives a notification saying: “To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier.” remove “Firefox requires a manual update” adware“Firefox requires a manual update” is a fake pop-up alert that is triggered by adware program and used for distribution of unwanted Firefox's extensions

That's a kind of vicious circle, which can fall less experienced computer users into thinking that Firefox is broken and needs a manual update.[3] However, following on-screen instructions that this fake update prompt provides will lead to the installation of adware, browser hijacker or what not.

Thus, to protect your PC from further infections, remove “Firefox requires a manual update” scam immediately. The easiest way to do that is to scan PC with ReimageIntego and then reset Firefox to default.

Avoid installing unknown software

Free programs usually carry potentially unwanted programs as additional installers. Browser add-ons, toolbars, and extensions are usually added under Quick or Basic installation setup as default components, which is why by agreeing with the quickest installation method usually ends up with the infection of adware or browser hijacker.

To prevent unwanted programs from being executed on the system, cyber security experts urge people to opt for Advanced or Custom installation method and carefully check all the steps. Besides, people should have a professional anti-malware installed and update it regularly. Powerful security software usually recognizes PUPs and warns people about the unwanted installer.

Get rid of “Firefox requires a manual update” scan with one click

“Firefox requires a manual update” adware can be eliminated from the system with the help of professional anti-virus. Our recommendation is ReimageIntego. This application will remove all PUPs that might have entered your PC by bundling, except that it won't change affected web browser's settings.

Therefore, to remove “Firefox requires a manual update” virus entirely, you'll have to reset Mozilla Firefox manually. The guide below this article will help you to do that.

If you are not willing to install additional software, you can initiate “Firefox requires a manual update” removal yourself. Our team members have submitted a comprehensive removal tutorial that you can find below.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Firefox requires a manual update” scam, follow these steps:

Delete “Firefox requires a manual update” scam from Windows systems

”Firefox requires a manual update” removal from Windows OS consists of two basic parts – the removal of a potentially unwanted program (adware) from Control Panel and modification of Mozilla Firefox's settings:

To remove “Firefox requires a manual update” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Firefox requires a manual update” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase “Firefox requires a manual update” scam from Mac OS X system

To eliminate “Firefox requires a manual update” scam from Mac OS X, you'll have to drag all suspicious programs to Trash and the reset Mozilla Firefox:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Firefox requires a manual update” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Firefox requires a manual update” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Firefox requires a manual update” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Firefox requires a manual update” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Firefox requires a manual update” scam-related entries.Uninstall from Mac 2

Eliminate “Firefox requires a manual update” scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Firefox requires a manual update” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Firefox requires a manual update” scam removal.Reset Internet Explorer

Uninstall “Firefox requires a manual update” scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Firefox requires a manual update” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “Firefox requires a manual update” scam from Mozilla Firefox (FF)

”Firefox requires a manual update” virus affects Mozilla Firefox web browser exceptionally. Thus, to stop the rogue pop-up from emerging, reset its default settings.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Firefox requires a manual update” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Firefox requires a manual update” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Firefox requires a manual update” scam removal.Reset Firefox 2

Get rid of “Firefox requires a manual update” scam from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Firefox requires a manual update” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Firefox requires a manual update” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Firefox requires a manual update” scam removal.Reset Chrome 2

Delete “Firefox requires a manual update” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Firefox requires a manual update” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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