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Get rid of virus from all web browsers completely

removal by Lucia Danes - - | Type: Browser Hijackers virus — a deceptive Russian website that only pretends to be a reliable news source virus is a program that displays intrusive ads every time you try to use your device.

Questions about virus is a website which has been actively promoted with the help of potentially unwanted programs (PUP). It operates as a browser hijacker[1] that mostly targets Russian-speaking[2] users. Once inside the computer, the virus redirects them to desired locations by presenting forged search results. As a result, the PUP affects the performance of your browser or device in general. This cyber threat mostly aims at Google Chrome and Mozilla Firefox browsers. No matter how harmless virus seems, we recommend not using it as a safe source of news. Beware that this website displays only fake articles and intrusive advertisements while actively collecting browsing-related information.

Type Browser hijacker/adware/PUP
Category Potentially unwanted program
Detection PUP.Optional.MailRu; Adware.MailRu
Main targets Google Chrome and Mozilla Firefox users
Useful features stated A legitimate source of Russian news
Main issues Delivers intrusive ads, redirects to sponsored websites that are filled with suspicious content, tracks its victims and collects non-personally identifiable information
Distribution Software bundles
Modifications caused on the affected system Changes the homepage, the default search engine, the new tab page
Elimination Use ReimageIntego for best removal results

Mail ru virus is designed to take control over the targeted web browsers and user’s browsing habits. This browser hijacker might:

  • set hxxp:// as a search provider and default start page;
  • include sponsored links among search results;
  • redirect to suspicious third-party websites;
  • display ads, pop-ups, in-text and other types of commercial content on visited websites;
  • track information about users;
  • prevent users from removal.

As you can see, the program that promotes вирус is designed to complicate browsing sessions on the affected computer. One of the most annoying features is that users cannot set their preferred startup page and built-in search engine due to the hijacker’s functionality. virus protects itself by installing additional browser add-ons and extensions which will automatically set the malicious domain as a homepage once the user tries to delete or reset them. It is also known that the hijacker creates C:\Program Files (x86)\Mail.Ru\ and C:\Users\Home\AppData\Local\Mail.Ru folders in the system.

However, removal is still possible and recommended due to suspicious redirect tendencies and possible privacy-related issues. For quick hijacker’s elimination, you should use ReimageIntego and reset affected browser’s settings. is an annoying search site that is full of links to external sites. It is believed that it is being promoted with a help of potentially unwanted programs such as browser hijackers. virus redirects to possibly malicious websites virus forces people to use a questionable search engine which might contain links to highly suspicious sites. Some of the links on the results page might be altered, meaning that you might be tricked into clicking sponsored links which barely has something in common with the information you searched for.

However, the main issues related to redirect tendencies are that hijacker might trick you into visiting phishing, tech support scam or infected websites.[3] Therefore, your chances to suffer from the cybercrime increases after browser hijack.

Nevertheless, the Mail ru virus is not dangerous itself; it creates the right conditions to browse through insecure or potentially harmful sites. Keep in mind that the same problem exists with ads that might be displayed on any website too. is a site that looks like a legitimate news site for Russian-speakers. However, this is a potentially unwanted program.

The problem with ads displayed by virus is that they might look legitimate and useful. However, the reason why is very simple. The PUP can collect information about your browsing activities, including search queries, browsing history, IP address and other personally non-identifiable information with the help of tracking cookies[4] and web beacons.[5]

Aggregated details help to display targeted ads that you are more willing to click. Keep in mind that authors of the hijacker generate revenue from ad clicks and boosting traffic to sponsored sites. To make as much money as possible, the hijacker might display an enormous amount of commercial content which diminishes browsing experience. Hence, it’s necessary to remove malware to get back to safe browsing.

Freeware bundles may contain browser hijackers

As you already know, is a Russian website, but it does not imply that you can only infect your computer if you live in this specific region, visit Russian websites or download software originating from this country. In fact, this potentially unwanted program mainly travels via software bundles, so there is no actual difference to what programs is it attached.

The important thing is to know how to disclose such programs and stop them from being installed on your computer. Fortunately, it is quite simple. When installing new programs on your computer, choose “Advanced” installation settings and follow the installation stages carefully. If some shady software package components emerge, eliminate them immediately and proceed the installation safely.

Steps of elimination

After a browser hijack, many users struggle with removal. The hijacker might be hard to remove because it might alter browser’s settings and Windows Registry. Hence, all the attempts to change this Russian website with a preferred startup page are designed to fail.

However, if you are looking for a way how to remove after countless attempts to get rid of this site, we recommend installing anti-malware software and scanning the system. You can find our suggested removal tools below, or you can choose any other reliable anti-malware/anti-spyware.

Additionally, you can follow our prepared instructions at the end of the article and opt for manual removal. This method requires uninstalling suspicious programs, add-ons, and other questionable entries. Browser reset is also needed to delete tracking cookies.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Get rid of from Windows systems

To delete virus from Windows, you need to uninstall programs that are related to it. Keeping them on your computer system is a major problem and not all of the antivirus systems are capable of identifying them since some of them belong to spyware and not malware category.

Thus, we have prepared these instructions to help you get rid of the virus manually. We hope that you will manage to find the virus (which may be hiding under different titles) and banish it from the system successfully.

What is even more important is that you check shortcuts of Chrome, Firefox, and other popular browsers the way that we described below. Sometimes browser hijackers compromise these shortcuts so that the user would experience redirects to the suspicious search site each time he opens a web browser.

TIP: This browser hijacker often tries to modify Registry keys, browser shortcuts, and other system settings just to keep itself in the system. System settings, especially Windows Registry should be altered by experienced IT professionals only, so if you do not want to spend a day trying to delete the virus manually, we highly recommend using automatic spyware/malware removal tool. Make sure you update it to the latest version and run a couple of system scans to entirely eliminate the threat.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the virus-related entries.Uninstall from Mac 2

Eliminate from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete virus removal.Reset Internet Explorer

Delete virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall from Mozilla Firefox (FF)

To uninstall virus from Firefox, you need to delete Firefox add-ons related to it. We suggest looking for all kinds of suspicious add-ons, especially ones that promise you an “improved search experience.” Once you delete the suspicious Firefox add-ons, refresh your browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

To remove from Chrome, you need to:

1. Delete associated browser extensions.

2. Delete suspicious URLs from “On Startup” setting and also from “Default Search” setting.

3. Reset Chrome browser.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Get rid of from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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