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Go.mail.ru virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Browser hijacker

Mail.ru virus — a deceptive Russian website that only pretends to be a reliable news source

image of the Go.mail.ru virus
Go.mail.ru virus is a program that displays intrusive ads every time you try to use your device.

Questions about Go.mail.ru virus

Go.mail.ru is a website which has been actively promoted with the help of potentially unwanted programs (PUP). It operates as a browser hijacker[1] that mostly targets Russian-speaking[2] users. Once inside the computer, the virus redirects them to desired locations by presenting forged search results. As a result, the PUP affects the performance of your browser or device in general. This cyber threat mostly aims at Google Chrome and Mozilla Firefox browsers. No matter how harmless Mail.ru virus seems, we recommend not using it as a safe source of news. Beware that this website displays only fake articles and intrusive advertisements while actively collecting browsing-related information.

Name Go.mail.ru
Type Browser hijacker
Category Potentially unwanted program
Main targets Google Chrome and Mozilla Firefox users
Useful features stated A legitimate source of Russian news
Main issues Delivers intrusive ads, redirects to sponsored websites that are filled with suspicious content, tracks its victims and collects non-personally identifiable information
Distribution Software bundles
Modifications caused on the affected system Changes the homepage, the default search engine, the new tab page
Elimination Use Reimage for best Go.mail.ru removal results

Mail ru virus is designed to take control over the targeted web browsers and user’s browsing habits. This browser hijacker might:

  • set hxxp://go.mail.ru/search as a search provider and default start page;
  • include sponsored links among search results;
  • redirect to suspicious third-party websites;
  • display ads, pop-ups, in-text and other types of commercial content on visited websites;
  • track information about users;
  • prevent users from Go.mail.ru removal.

As you can see, the program that promotes go.mail.ru вирус is designed to complicate browsing sessions on the affected computer. One of the most annoying features is that users cannot set their preferred startup page and built-in search engine due to the hijacker’s functionality.

Mail.ru virus protects itself by installing additional browser add-ons and extensions which will automatically set the malicious domain as a homepage once the user tries to delete or reset them. It is also known that the hijacker creates C:\Program Files (x86)\Mail.Ru\ and C:\Users\Home\AppData\Local\Mail.Ru folders in the system.

However, Mail.ru removal is still possible and recommended due to suspicious redirect tendencies and possible privacy-related issues. For quick hijacker’s elimination, you should use Reimage and reset affected browser’s settings.

Mail.ru virus redirects to possibly malicious websites

Mail.ru virus forces people to use a questionable search engine which might contain links to highly suspicious sites. Some of the links on the results page might be altered, meaning that you might be tricked into clicking sponsored links which barely has something in common with the information you searched for.

However, the main issues related to Go.mail.ru redirect tendencies are that hijacker might trick you into visiting phishing, tech support scam or infected websites.[3] Therefore, your chances to suffer from the cybercrime increases after browser hijack.

Nevertheless, the Mail ru virus is not dangerous itself; it creates the right conditions to browse through insecure or potentially harmful sites. Keep in mind that the same problem exists with ads that might be displayed on any website too.

Go.mail.ru browser hijacker
Go.mail.ru is a site that looks like a legitimate news site for Russian-speakers. However, this is a potentially unwanted program.

The problem with ads displayed by Mail.ru virus is that they might look legitimate and useful. However, the reason why is very simple. The PUP can collect information about your browsing activities, including search queries, browsing history, IP address and other personally non-identifiable information with the help of tracking cookies[4] and web beacons.[5]

Aggregated details help to display targeted ads that you are more willing to click. Keep in mind that authors of the hijacker generate revenue from ad clicks and boosting traffic to sponsored sites. To make as much money as possible, the hijacker might display an enormous amount of commercial content which diminishes browsing experience. Hence, it’s necessary to remove mail.ru malware to get back to safe browsing.

Freeware bundles may contain browser hijackers

As you already know, Go.mail.ru is a Russian website, but it does not imply that you can only infect your computer if you live in this specific region, visit Russian websites or download software originating from this country. In fact, this potentially unwanted program mainly travels via software bundles, so there is no actual difference to what programs is it attached.

The important thing is to know how to disclose such programs and stop them from being installed on your computer. Fortunately, it is quite simple. When installing new programs on your computer, choose “Advanced” installation settings and follow the installation stages carefully. If some shady software package components emerge, eliminate them immediately and proceed the installation safely.

Go.mail.ru
Go.mail.ru virus is a browser hijacker that collects various information about your internet habits.

Steps of mail.ru elimination

After a browser hijack, many users struggle with Mail.ru removal. The hijacker might be hard to remove because it might alter browser’s settings and Windows Registry. Hence, all the attempts to change this Russian website with a preferred startup page are designed to fail.

However, if you are looking for a way how to remove go.mail.ru after countless attempts to get rid of this site, we recommend installing anti-malware software and scanning the system. You can find our suggested removal tools below, or you can choose any other reliable anti-malware/anti-spyware.

Additionally, you can follow our prepared instructions at the end of the article and opt for manual Go.mail.ru removal. This method requires uninstalling suspicious programs, add-ons, and other questionable entries. Browser reset is also needed to delete tracking cookies.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Go.mail.ru virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Go.mail.ru from Windows systems

To delete Go.mail.ru virus from Windows, you need to uninstall programs that are related to it. Keeping them on your computer system is a major problem and not all of the antivirus systems are capable of identifying them since some of them belong to spyware and not malware category.

Thus, we have prepared these instructions to help you get rid of the virus manually. We hope that you will manage to find the virus (which may be hiding under different titles) and banish it from the system successfully.

What is even more important is that you check shortcuts of Chrome, Firefox, and other popular browsers the way that we described below. Sometimes browser hijackers compromise these shortcuts so that the user would experience redirects to the suspicious search site each time he opens a web browser.

TIP: This browser hijacker often tries to modify Registry keys, browser shortcuts, and other system settings just to keep itself in the system. System settings, especially Windows Registry should be altered by experienced IT professionals only, so if you do not want to spend a day trying to delete the virus manually, we highly recommend using automatic spyware/malware removal tool. Make sure you update it to the latest version and run a couple of system scans to entirely eliminate the threat.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Go.mail.ru and related programs
    Here, look for Go.mail.ru or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Go.mail.ru from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Go.mail.ru from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Go.mail.ru or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Go.mail.ru from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Go.mail.ru and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Go.mail.ru removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Go.mail.ru virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Go.mail.ru should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Go.mail.ru from Mozilla Firefox (FF)

To uninstall go.mail.ru redirect virus from Firefox, you need to delete Firefox add-ons related to it. We suggest looking for all kinds of suspicious add-ons, especially ones that promise you an “improved search experience.” Once you delete the suspicious Firefox add-ons, refresh your browser.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Go.mail.ru and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Go.mail.ru removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Go.mail.ru from Google Chrome

To remove go.mail.ru from Chrome, you need to:

1. Delete associated browser extensions.

2. Delete suspicious URLs from “On Startup” setting and also from “Default Search” setting.

3. Reset Chrome browser.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Go.mail.ru and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Go.mail.ru removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Go.mail.ru from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Go.mail.ru or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Go.mail.ru, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Go.mail.ru removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References

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