Severity scale:  
  (10/100)

Google chrome critical error red screen scam

removal by Julie Splinters - - | Type: Adware

Google Chrome Critical Error is a technical support scam urging users to giveaway their personal details

Screenshot of Google Chrome Critical Error
Google chrome critical error red screen

Google Chrome Critical Error is a fake pop-up alert that may show up out of nowhere during internet browsing sessions. Visually, the red page resembles legitimate Google Chrome warning that appears when users are about to visit a dangerous site. Instead, however, users are presented with a lengthy message, claiming that a trojan horse may have already damaged hard disc files and some of the personal data is at the risk of exposure. To “fix” the issue victims are then prompted to call “Help Desk” via the provided telephone number.

SUMMARY
Name Google Chrome Critical Error Red Screen
Type Adware
Sub-type Technical support scam
Related scams Microsoft Edge Critical ERROR; Mozilla Firefox Critical ERROR; Internet Explorer Critical ERROR
Infiltration method Software bundling, deceptive websites
Main dangers Money loss, personal data expose to cybercrooks
Elimination Automatic – using Reimage; manual – instructions below

Google chrome critical error red screen virus is a technical scam that belongs to the group of Critical ERROR scam that target Internet Explorer, Microsoft Edge, and Mozilla Firefox web browsers. Hence, Chrome users are also in the target eye of tech support scammers.

Just like many other online scams, this Google chrome critical error red screen also aims to trick users into calling fake technicians due to computer infection or possible threats to their private information. Authors of this scam use +1(888)-562-5234 phone number. However, security specialists from Los Virus[1] warn that crooks might use countless other numbers.

Most of the time, users encounter Google Chrome Critical Error red screen when their machines are infected with adware.[2] The ad-supported application, which may have arrived on the system in a software bundle, might also:

  • redirect to other commercial or potentially dangerous websites;
  • display ads, pop-ups or banners;
  • turn random texts into hyperlinks;
  • provide fake shopping offers or discounts;
  • spread malware-laden ads.

However, the main task of this potentially unwanted program is to open affected browser’s tab and shows the following Google Chrome Critical error message:

Google Chrome Critical ERROR

There was a dangerous try to get an access to your personal information & bank information.
Luckily, your Firewall managed to block this suspicious connection.
We recommend you to freeze your accounts until some measures will be taken.
There is a great threat of leaking of your personal data.
So, you need to respond swiftly!
Trojan Virus may have already hurt your hard disk and its data.
That is why we are checking and verifying your current system security.
Do not waste your time and consult one of our service centers or call us.

Contact number + 1 (888) 563-5234 (TOLL-FREE)

Your urgent response is needed.
To deal with this problem, contact our network administration.

However, calling authors of Google Chrome Critical Error will bring you problems. Crooks might want to sell you useless security software, get remote access to your PC, install malware[3] or steal personal information. Hence, do not call them!

If redirects to this site continue, you have to remove Google Chrome Critical Error adware immediately. Keep in mind that this PUP may have arrived on the system as browser extension or program, so system investigation is needed.

However, you can speed up Google Chrome Critical Error removal by scanning the system with Reimage or another anti-malware software. After the scan, we highly recommend resetting Google Chrome too.

Adware can be obtained when installing free software incorrectly

Users typically call fake tech support because they get scared[4] that their computer and personal data may be at risk, especially if they never death with such a fake screen before (mind that some scams might lock the screen to make it more believable). Victims typically have no idea that the fake pop-up message came from adware which infiltrated their machines via software bundling. That is why such scams can be hugely successful, and crooks will continue to abuse naive individuals.

Google Chrome Critical Error bogus pop-up
the popup of Google chrome critical error red screen

Nevertheless, it is relatively easy to protect yourself from adware and other PUPs. Despite freeware developers' recommendations, never pick Recommended/Standard/Quick installation settings. Instead, opt for Advanced/Custom mode. This way you will be able to remove all the tick marks next to optional installs before the process is complete.

Additionally, we advise users to learn about scams, how to recognize[5] them and how to avoid them if the skimming attempt was made (as we already mentioned, people may be redirected to phishing site even without their PC being affected by adware).

Google Chrome Critical Error Red Screen removal in 7 easy steps

Redirects to technical support scam will stop when you remove Google Chrome Critical Error virus from the affected machine. For that, you have two options. The first one suggests locating and terminating adware manually by following the steps below. Beware that this method requires your full attention as incorrect procedure might hurt your computer instead of fixing it. Also, be patient, as manual elimination requires some time to complete.

The second Google Chrome Critical Error removal method is more straightforward than the first one. It requires obtaining anti-malware program and scanning the device with an updated tool. If you have adware on your system, it would not be surprising if there would be other PUPs installed as well. Thus, automatic removal can also help you find additional unwanted applications quickly and get rid of them for good.

Google Chrome Critical Error adware
Analysing Google chrome critical error

If you already contacted cybercriminals, you can report the fraud to your local authorities. Additionally, in case you paid for something, contact your bank and ask if reverting payment(s) is possible.

You can remove Google Chrome Critical Error automatically with a help of one of these programs: Reimage, Malwarebytes Malwarebytes, Plumbytes Anti-MalwareNorton Internet Security. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Google Chrome Critical Error you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Google Chrome Critical Error. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing Google Chrome Critical Error (2018-08-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Google Chrome Critical Error (2018-08-03)
Hitman Pro
We have tested Hitman Pro's efficiency in removing Google Chrome Critical Error (2018-08-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Google Chrome Critical Error (2018-08-03)

To remove Google Chrome Critical Error, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Google Chrome Critical Error from Windows systems

Follow these steps to eliminate Google Chrome Critical Error tech support scam from Windows machine:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Google Chrome Critical Error and related programs
    Here, look for Google Chrome Critical Error or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Google Chrome Critical Error from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Google Chrome Critical Error or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Google Chrome Critical Error from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Google Chrome Critical Error and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Google Chrome Critical Error removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Google Chrome Critical Error from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Google Chrome Critical Error should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Google Chrome Critical Error from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Google Chrome Critical Error and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Google Chrome Critical Error removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Google Chrome Critical Error from Google Chrome

Uninstall suspicious add-ons and reset Google Chrome to stop redirects to technical support scam website:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Google Chrome Critical Error and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Google Chrome Critical Error removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Google Chrome Critical Error from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Google Chrome Critical Error or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Google Chrome Critical Error removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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