Severity scale:  
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(Fixed) Google chrome critical error red screen scam

removal by Julie Splinters - - | Type: Adware

Google Chrome Critical Error is a technical support scam urging users to give away their personal details

Google chrome critical error red screenGoogle chrome critical error red screen

Google Chrome Critical Error is a fake pop-up alert that may show up out of nowhere during internet browsing sessions. Visually, the red page resembles a legitimate Google Chrome warning that appears when users are about to visit a dangerous site. Instead, users are presented with a lengthy message, claiming that a trojan horse may have already damaged their hard disk files and, as a result, some of their personal data is at the risk. To “fix” the issue victims are then prompted to call “Help Desk” via the provided telephone number. No matter how convincing the Red screen virus seems, you should never fall for dialing the number given in this alert because scammers behind it can trick you into installing malware, paying for useless services or giving them a remote access to your PC system. 

SUMMARY
Name Google Chrome Critical Error Red Screen
Type Adware
Sub-type Technical support scam
Related scams
  • Red screen virus;
  • Microsoft Edge Critical ERROR; 
  • Mozilla Firefox Critical ERROR; 
  • Internet Explorer Critical ERROR
Infiltration method Software bundling, deceptive websites
Main dangers Money loss, personal data expose to cybercrooks
Elimination Automatic – using anti-malware; manual – using instructions below
Optimization and recovery Use Reimage Reimage Cleaner Intego to fix virus damage and restore corrupted system files (for example, Windows registry)

Google chrome critical error red screen virus is a technical scam that belongs to the group of Critical ERROR scam that target Internet Explorer, Microsoft Edge, and Mozilla Firefox web browsers. Hence, Chrome users are also in the target eye of tech support scammers.

Just like many other online scams, this Google chrome critical error red screen also aims to trick users into calling fake technicians due to computer infection or possible threats to their private information. Authors of this scam use +1(888)-562-5234 phone number. However, security specialists from Los Virus[1] warn that crooks might use countless other numbers.

Most of the time, users encounter Red screen virus when their machines are infected with adware.[2] The ad-supported application, which may have arrived on the system in a software bundle, might also:

  • redirect to other commercial or potentially dangerous websites;
  • display ads, pop-ups or banners;
  • turn random texts into hyperlinks;
  • provide fake shopping offers or discounts;
  • spread malware-laden ads.

However, the main task of this potentially unwanted program is to open the affected browser’s tab and shows the following Google Chrome Critical error message:

Google Chrome Critical ERROR

There was a dangerous try to get an access to your personal information & bank information.
Luckily, your Firewall managed to block this suspicious connection.
We recommend you to freeze your accounts until some measures will be taken.
There is a great threat of leaking of your personal data.
So, you need to respond swiftly!
Trojan Virus may have already hurt your hard disk and its data.
That is why we are checking and verifying your current system security.
Do not waste your time and consult one of our service centers or call us.

Contact number + 1 (888) 563-5234 (TOLL-FREE)

Your urgent response is needed.
To deal with this problem, contact our network administration.

Example of Google Chrome Critical Error virusGoogle Chrome Critical Error is a technical support scam that targets Chrome users.

However, calling authors of Google Chrome Critical Error will bring you even more computer-related problems. Crooks might want to sell you useless security software, get remote access to your PC, install malware[3] or steal personal information. Hence, do not call them or make contact with the help of other methods, e.g. email, text messages, etc.!

If redirects to this site keep reappearing, you should remove Google Chrome Critical Error red screen virus immediately. Keep in mind that this PUP may have arrived in your system as a browser extension or any other potentially unwanted program, so system investigation is highly recommended for the full virus removal.

Additionally, eliminate the damage that was caused by Google Chrome Critical Error virus to your computer. For that, scan it with Reimage Reimage Cleaner Intego. This could save you hours of work when trying to deal with constantly crashing the system or other issues.

Adware can be obtained when installing free software incorrectly

Users typically call fake tech support because they get scared[4] that their computer and personal data may be at risk, especially if they never death with such a fake screen before (mind that some scams might lock the screen to make it more believable). Victims typically have no idea that the fake pop-up message came from adware which infiltrated their machines via software bundling. That is why such scams can be hugely successful, and crooks will continue to abuse naive individuals.

Google Chrome Critical Error bogus pop-up

Nevertheless, it is relatively easy to protect yourself from adware and other PUPs. Despite freeware developers' recommendations, never pick Recommended/Standard/Quick installation settings. Instead, opt for Advanced/Custom mode. This way you will be able to remove all the tick marks next to optional installs before the process is complete.

Additionally, we advise users to learn about scams, how to recognize[5] them and how to avoid them if the skimming attempt was made (as we already mentioned, people may be redirected to phishing site even without their PC being affected by adware).

Google Chrome Critical Error Red Screen removal in 7 easy steps

Redirects to technical support scam will stop when you remove Google Chrome Critical Error virus from the affected machine. For that, you have two options. The first one suggests locating and terminating adware manually by following the steps below. Beware that this method requires your full attention as the incorrect procedure might hurt your computer instead of fixing it. Also, be patient, as manual elimination of red screen virus requires some time to complete.

The second Google Chrome Critical Error removal method is more straightforward than the first one. It requires obtaining anti-malware program and scanning the device with an updated tool. If you have adware on your system, it would not be surprising if there would be other PUPs installed as well. Thus, automatic removal can also help you find additional unwanted applications quickly and get rid of them for good.

Google Chrome Critical Error adwareAnalysing Google chrome critical error

If you have already contacted cybercriminals, you can report the fraud to your local authorities. Additionally, in case you paid for something, contact your bank and ask if reverting payment(s) is possible.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Google Chrome Critical Error, follow these steps:

Remove Google Chrome Critical Error from Windows systems

Follow these steps to eliminate Google Chrome Critical Error tech support scam from Windows machine:

To remove Google Chrome Critical Error from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Google Chrome Critical Error (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Google Chrome Critical Error from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Google Chrome Critical Error or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Google Chrome Critical Error from Google Chrome

Uninstall suspicious add-ons and reset Google Chrome to get rid of red screen virus. Do not make any contact via the technical support scam website appearing on your web browser!

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Google Chrome Critical Error by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Google Chrome Critical Error-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Google Chrome Critical Error removal.Reset Chrome 2

Uninstall Google Chrome Critical Error from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Google Chrome Critical Error and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Google Chrome Critical Error removal.Reset Internet Explorer

Get rid of Google Chrome Critical Error from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Google Chrome Critical Error-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Google Chrome Critical Error from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Google Chrome Critical Error and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Google Chrome Critical Error did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Google Chrome Critical Error removal.Reset Firefox 2

Remove Google Chrome Critical Error from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Google Chrome Critical Error and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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