Severity scale:  
  (15/100)

(Fixed) Google chrome critical error red screen scam

removal by Julie Splinters - - | Type: Adware

Google Chrome Critical Error is a fake alert that seeks to make users call the provided tech support number for scamming purposes

Google chrome critical error red screenGoogle chrome critical error red screen

Google Chrome Critical Error is a fake pop-up alert that may show up out of nowhere during internet browsing sessions. Visually, the red page resembles a legitimate Google Chrome warning that appears when users are about to visit a dangerous site. Instead, users are presented with a lengthy message, claiming that a trojan horse may have already damaged their hard disk files and, as a result, some of their personal data is at the risk of compromise.

To “fix” the issue, victims are then prompted to call “Help Desk” via the provided telephone number. No matter how convincing the Red screen virus seems, you should never fall for dialing the number given in Google Chrome Critical Error alert because scammers behind it can trick you into installing malware, paying for useless services or giving them a remote access to your PC. 

SUMMARY
Name Google Chrome Critical Error Red Screen
Type Adware
Sub-type Technical support scam
Related scams
  • Red screen virus;
  • Microsoft Edge Critical ERROR; 
  • Mozilla Firefox Critical ERROR; 
  • Internet Explorer Critical ERROR
Infiltration method Software bundling, deceptive websites
Main dangers Money loss, personal data expose to cybercrooks
Elimination Automatic – using anti-malware; manual – using instructions below
Optimization and recovery Use ReimageIntego to fix virus damage and restore corrupted system files (for example, Windows registry)

Google chrome critical error red screen virus is a technical support scam that belongs to the group of Critical ERROR scam category that targets Google Chrome, Internet Explorer, Microsoft Edge, and Mozilla Firefox web browsers. Hence, Chrome users are also in the target eye of tech support scammers.

Just like many other online scams, this Google chrome critical error red screen also aims to trick users into calling fake technicians due to computer infection or possible threats to their private information. Authors of this scam use +1(888)-562-5234 phone number. However, security specialists from Los Virus[1] warn that crooks might use countless other numbers.

Most of the time, users encounter Red screen virus when their machines are infected with adware.[2] The ad-supported application, which may have arrived on the system in a software bundle, might also:

  • redirect to other commercial or potentially dangerous websites;
  • display ads, pop-ups or banners;
  • turn random texts into hyperlinks;
  • provide fake shopping offers or discounts;
  • spread malware-laden ads.

However, the main task of this potentially unwanted program is to open the affected browser’s tab and shows the following Google Chrome Critical error message:

Google Chrome Critical ERROR

There was a dangerous try to get an access to your personal information & bank information.
Luckily, your Firewall managed to block this suspicious connection.
We recommend you to freeze your accounts until some measures will be taken.
There is a great threat of leaking of your personal data.
So, you need to respond swiftly!
Trojan Virus may have already hurt your hard disk and its data.
That is why we are checking and verifying your current system security.
Do not waste your time and consult one of our service centers or call us.

Contact number + 1 (888) 563-5234 (TOLL-FREE)

Your urgent response is needed.
To deal with this problem, contact our network administration.

Example of Google Chrome Critical Error virusGoogle Chrome Critical Error is a technical support scam that targets Chrome users.

However, calling authors of Google Chrome Critical Error will bring you even more computer-related problems. Crooks might want to sell you useless security software, get remote access to your PC, install malware[3] or steal personal information. The main goal of tech support scams is to make victims to call the provided number, and then it is relatively easy for crooks to convince users that their computer and personal safety is in grave danger.

If redirects to this site keep reappearing, you should remove Google Chrome Critical Error red screen virus immediately. Keep in mind that this PUP may have arrived in your system as a browser extension or any other potentially unwanted program, so system investigation is highly recommended for the full virus removal. Possibly the most convenient way to get rid of unwanted apps and malware is by scanning the device with powerful security software, such as SpyHunter 5Combo Cleaner or Malwarebytes.

Additionally, eliminate the damage that was caused by Google Chrome Critical Error virus to your computer. For that, scan it with ReimageIntego. This could save you hours of work when trying to deal with constantly crashing system or other issues.

Keep in mind that the Red screen virus alert can occur due to a random redirect from a malicious website, so you can land on it at any time. Likewise, accidental clicks on suspicious pages would result in the same result. Therefore, if you encountered the scam, it does not necessarily mean that your computer is infected, although it is highly recommended to check it using the methods we listed below.

Adware can be obtained when installing free software incorrectly

Users typically call fake tech support because they get scared[4] that their computer and personal data may be at risk, especially if they never death with such a fake screen before (mind that some scams might lock the screen to make it more believable). Victims typically have no idea that the fake pop-up message came from adware which infiltrated their machines via software bundling. That is why such scams can be hugely successful, and crooks will continue to abuse naive individuals.

Google Chrome Critical Error bogus pop-up

Nevertheless, it is relatively easy to protect yourself from adware and other PUPs. Despite freeware developers' recommendations, never pick Recommended/Standard/Quick installation settings. Instead, opt for Advanced/Custom mode. This way you will be able to remove all the tick marks next to optional installs before the process is complete.

Additionally, we advise users to learn about scams, how to recognize[5] them and how to avoid them if the skimming attempt was made (as we already mentioned, people may be redirected to phishing site even without their PC being affected by adware).

Tips on how to recognize scams such as Google Chrome Critical Error

Google Chrome Critical Error scam is not the only hoax of such type that has been plaguing the worldwide web – ERROR # 0x6a4-0xf9fx3999Windows Error Code: DLL011150, and Microsoft Warning Alert, among others, are great examples how cybercriminals exploit users' psychology and lack of technical computer knowledge in order to steal from them.

There have been several raids and arrests made,[6] particularly in India, where the illegal operations of scam call centers are mostly operated from. Unfortunately, there are so many of such organizations that preventing the scam schemes from running is almost impossible. As a result, scams such as Google Chrome Critical Error prevails on the web.

There are several ways on how such schemes can be recognized, however. Here are the main things to look out for to be scammed in the future:

  • Microsoft, Apple, or any other reputable tech company will never provide you a contact number within an error or warning message. If you need to contact support, go to the official website and retrieve the number from there;
  • Tech support scams are often operated by non English-speaking individuals, so expect grammar and/or spelling mistakes;
  • There is no way a browser-based alert could detect the security status of your machine – only anti-virus software installed on your computer can do that;
  • Every logo, wording, and other attributes can be easily imitated;
  • Always look at the URL (address bar) where the message is coming from. Typically, the delivery address is coming from a randomly-name URL, although crooks often use words that are familiar to users (e.g., “Microsoft,” “Google,” etc.)

Google Chrome Critical Error Red Screen removal in 7 easy steps

Redirects to technical support scam will stop when you remove Google Chrome Critical Error virus from the affected machine. For that, you have two options. The first one suggests locating and terminating adware manually by following the steps below. Beware that this method requires your full attention as the incorrect procedure might hurt your computer instead of fixing it. Also, be patient, as manual elimination of red screen virus requires some time to complete.

The second Google Chrome Critical Error removal method is more straightforward than the first one. It requires obtaining anti-malware program and scanning the device with an updated tool. If you have adware on your system, it would not be surprising if there would be other PUPs installed as well. Thus, automatic removal can also help you find additional unwanted applications quickly and get rid of them for good.

Google Chrome Critical Error adwareAnalysing Google chrome critical error

If you have already contacted cybercriminals, you can report the fraud to your local authorities. Additionally, in case you paid for something, contact your bank and ask if reverting payment(s) is possible.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Google Chrome Critical Error, follow these steps:

Remove Google Chrome Critical Error from Windows systems

Follow these steps to eliminate Google Chrome Critical Error tech support scam from Windows machine:

To remove Google Chrome Critical Error from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Google Chrome Critical Error (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Google Chrome Critical Error from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Google Chrome Critical Error from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Google Chrome Critical Error-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Google Chrome Critical Error, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Google Chrome Critical Error and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Google Chrome Critical Error-related entries.Uninstall from Mac 2

Erase Google Chrome Critical Error from Google Chrome

Uninstall suspicious add-ons and reset Google Chrome to get rid of red screen virus. Do not make any contact via the technical support scam website appearing on your web browser!

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Google Chrome Critical Error by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Google Chrome Critical Error-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Google Chrome Critical Error removal.Reset Chrome 2

Uninstall Google Chrome Critical Error from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Google Chrome Critical Error and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Google Chrome Critical Error removal.Reset Internet Explorer

Get rid of Google Chrome Critical Error from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Google Chrome Critical Error-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Google Chrome Critical Error from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Google Chrome Critical Error and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Google Chrome Critical Error did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Google Chrome Critical Error removal.Reset Firefox 2

Remove Google Chrome Critical Error from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Google Chrome Critical Error and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.

 

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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