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(Fixed) Google chrome critical error red screen scam

removal by Julie Splinters - - | Type: Adware

Google Chrome Critical Error is a technical support scam urging users to give away their personal details

Google chrome critical error red screen
Google chrome critical error red screen

Google Chrome Critical Error is a fake pop-up alert that may show up out of nowhere during internet browsing sessions. Visually, the red page resembles a legitimate Google Chrome warning that appears when users are about to visit a dangerous site. Instead, users are presented with a lengthy message, claiming that a trojan horse may have already damaged their hard disk files and, as a result, some of their personal data is at the risk. To “fix” the issue victims are then prompted to call “Help Desk” via the provided telephone number. No matter how convincing the Red screen virus seems, you should never fall for dialing the number given in this alert because scammers behind it can trick you into installing malware, paying for useless services or giving them a remote access to your PC system. 

Name Google Chrome Critical Error Red Screen
Type Adware
Sub-type Technical support scam
Related scams
  • Red screen virus;
  • Microsoft Edge Critical ERROR; 
  • Mozilla Firefox Critical ERROR; 
  • Internet Explorer Critical ERROR
Infiltration method Software bundling, deceptive websites
Main dangers Money loss, personal data expose to cybercrooks
Elimination Automatic – using anti-malware; manual – using instructions below
Optimization and recovery Use Reimage Reimage Cleaner Intego to fix virus damage and restore corrupted system files (for example, Windows registry)

Google chrome critical error red screen virus is a technical scam that belongs to the group of Critical ERROR scam that target Internet Explorer, Microsoft Edge, and Mozilla Firefox web browsers. Hence, Chrome users are also in the target eye of tech support scammers.

Just like many other online scams, this Google chrome critical error red screen also aims to trick users into calling fake technicians due to computer infection or possible threats to their private information. Authors of this scam use +1(888)-562-5234 phone number. However, security specialists from Los Virus[1] warn that crooks might use countless other numbers.

Most of the time, users encounter Red screen virus when their machines are infected with adware.[2] The ad-supported application, which may have arrived on the system in a software bundle, might also:

  • redirect to other commercial or potentially dangerous websites;
  • display ads, pop-ups or banners;
  • turn random texts into hyperlinks;
  • provide fake shopping offers or discounts;
  • spread malware-laden ads.

However, the main task of this potentially unwanted program is to open the affected browser’s tab and shows the following Google Chrome Critical error message:

Google Chrome Critical ERROR

There was a dangerous try to get an access to your personal information & bank information.
Luckily, your Firewall managed to block this suspicious connection.
We recommend you to freeze your accounts until some measures will be taken.
There is a great threat of leaking of your personal data.
So, you need to respond swiftly!
Trojan Virus may have already hurt your hard disk and its data.
That is why we are checking and verifying your current system security.
Do not waste your time and consult one of our service centers or call us.

Contact number + 1 (888) 563-5234 (TOLL-FREE)

Your urgent response is needed.
To deal with this problem, contact our network administration.

Example of Google Chrome Critical Error virus
Google Chrome Critical Error is a technical support scam that targets Chrome users.

However, calling authors of Google Chrome Critical Error will bring you even more computer-related problems. Crooks might want to sell you useless security software, get remote access to your PC, install malware[3] or steal personal information. Hence, do not call them or make contact with the help of other methods, e.g. email, text messages, etc.!

If redirects to this site keep reappearing, you should remove Google Chrome Critical Error red screen virus immediately. Keep in mind that this PUP may have arrived in your system as a browser extension or any other potentially unwanted program, so system investigation is highly recommended for the full virus removal.

Additionally, eliminate the damage that was caused by Google Chrome Critical Error virus to your computer. For that, scan it with Reimage Reimage Cleaner Intego. This could save you hours of work when trying to deal with constantly crashing the system or other issues.

Adware can be obtained when installing free software incorrectly

Users typically call fake tech support because they get scared[4] that their computer and personal data may be at risk, especially if they never death with such a fake screen before (mind that some scams might lock the screen to make it more believable). Victims typically have no idea that the fake pop-up message came from adware which infiltrated their machines via software bundling. That is why such scams can be hugely successful, and crooks will continue to abuse naive individuals.

Google Chrome Critical Error bogus pop-up

Nevertheless, it is relatively easy to protect yourself from adware and other PUPs. Despite freeware developers' recommendations, never pick Recommended/Standard/Quick installation settings. Instead, opt for Advanced/Custom mode. This way you will be able to remove all the tick marks next to optional installs before the process is complete.

Additionally, we advise users to learn about scams, how to recognize[5] them and how to avoid them if the skimming attempt was made (as we already mentioned, people may be redirected to phishing site even without their PC being affected by adware).

Google Chrome Critical Error Red Screen removal in 7 easy steps

Redirects to technical support scam will stop when you remove Google Chrome Critical Error virus from the affected machine. For that, you have two options. The first one suggests locating and terminating adware manually by following the steps below. Beware that this method requires your full attention as the incorrect procedure might hurt your computer instead of fixing it. Also, be patient, as manual elimination of red screen virus requires some time to complete.

The second Google Chrome Critical Error removal method is more straightforward than the first one. It requires obtaining anti-malware program and scanning the device with an updated tool. If you have adware on your system, it would not be surprising if there would be other PUPs installed as well. Thus, automatic removal can also help you find additional unwanted applications quickly and get rid of them for good.

Google Chrome Critical Error adware
Analysing Google chrome critical error

If you have already contacted cybercriminals, you can report the fraud to your local authorities. Additionally, in case you paid for something, contact your bank and ask if reverting payment(s) is possible.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Google Chrome Critical Error, follow these steps:

Remove Google Chrome Critical Error from Windows systems

Follow these steps to eliminate Google Chrome Critical Error tech support scam from Windows machine:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Google Chrome Critical Error and related programs
    Here, look for Google Chrome Critical Error or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate Google Chrome Critical Error from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Google Chrome Critical Error or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Google Chrome Critical Error from Google Chrome

Uninstall suspicious add-ons and reset Google Chrome to get rid of red screen virus. Do not make any contact via the technical support scam website appearing on your web browser!

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Google Chrome Critical Error and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Google Chrome Critical Error removal. Click on 'Reset' button to complete your removal

Uninstall Google Chrome Critical Error from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Google Chrome Critical Error and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Google Chrome Critical Error removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Google Chrome Critical Error from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Google Chrome Critical Error should be removed from your Microsoft Edge browser.

Delete Google Chrome Critical Error from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Google Chrome Critical Error and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Google Chrome Critical Error removal. Click on 'Reset Firefox' button for a couple of times

Remove Google Chrome Critical Error from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Google Chrome Critical Error or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Google Chrome Critical Error removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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