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Healforyou ransomware. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

Healforyou ransomware is a program that encrypts data and demands ransom for files marked with .healforyou

Healforyou ransomware virus
Healforyou ransomware is a virus that delivers HTML window with instructions and contact information.

Healforyou ransomware is a cryptovirus that hails from a ransomware family which has been using similar patterns for a few years now. It is known as Globe Imposter. The virus has been known since 2017 and has been reappearing with new versions continually. Healforyou is a new variant that has been focusing on English-speaking users. The main tactic of this ransomware is similar to previous threats: the virus changes the original code of the file and marks that encoded data with a file extension, .healforyou in this case. Once this is done, files become unreadable. Additionally, the victim receives the ransom note which is called how_to_back_files.html. Unfortunately, there is no official decryption tool that could restore encrypted files to the original state. If you have been thinking about paying a ransom, note that cybercriminals cannot be trusted. The promise to decrypt your data might be false, and you shouldn't contact these people at all.

Name Healforyou ransomware
Type Cryptovirus
Related Globe Imposter
File extension .healforyou
Ransom note how_to_back_files.html
Contact emails healforyou@outlook.com; healforyou@cock.li
Distribution Spam email attachments
Elimination Clean the system with Reimage after a proper Healforyou ransomware removal using your antivirus program

The main feature of a ransomware-type malware like Healforyou virus is the encryption process.[1] There are a few different algorithms used in this but since this is a virus that hails from a particular family RSA and AES algorithms are most likely used to lock your photos, documents, archives or databases. 

When Healforyou ransomware virus changes the original code of the file, it appends that file with .healforyou extension. For example, Picture.jpg becomes Picture.jpg.healforyou and unreadable. Once this is done, how_to_back_files.html is displayed on the screen and set as the background of your Desktop. This ransom note reads the following:

YOUR PERSONAL ID

ENGLISH
ALL YOUR IMPORTANT DATA HAS BEEN ENCRYPTED.
The only method of recovering files is to purchase an unique private decryptor.
Only we can give you this decryptor and only we can recover your files.
For fast data recovery and vulnerability removal, contact us by e-mail:
healforyou@outlook.com 
healforyou@cock.li

We guarantee full recovery after payment. To confirm the ability to return files, we decrypt one file for free. Attach to your email 1 test file. In the letter include your personal ID (look at the beginning of this document).

We will give you the decrypted file and assign the price for decryption all files.

After we send you instruction how to pay for decrypt and after payment you will receive a decryptor and instructions.

Attention!
Only healforyou@outlook.com or healforyou@cock.li can decrypt your files.
Do not attempt to remove the program or run the anti-virus tools.
Attempts to self-decrypting files will result in the loss of your data.
Modify encrypted files will result in the loss of your data.
Decoders other users are not compatible with your data, because each encryption key unique and will result in the loss of your data.

Although Healforyou ransomware developers have been encouraging their victims to contact them via email, you shouldn't do so. The test decryption is just for luring people into contacting these criminals and paying a ransom. However, only a small part of victims get their files back after the payment.[2]

You should remove Healforyou ransomware immediately after this ransom note delivery. When this process is done, a virus makes additional changes on the device that include added new registry keys or files in system folders. If you choose to delete this virus as soon as possible, you may avoid additional virus damage.

However, you need to choose reputable anti-malware tools for best Healforyou ransomware removal results because serious malware requires professional help. When a system is affected by dangerous malware you need to scan the device entirely using antivirus programs. Then, make sure that virus damage is not affecting the performance of your PC with Reimage or similar repair tools. 

Researchers[3] also note that you may need additional steps when terminating Healforyou ransomware virus, so we have a few tips below the article. You can reboot your device in the Safe Mode before the system scan to ensure that AV is working correctly.

Ransomware payload gets delivered from spam emails 

The main ransomware payload which executes the malicious script often is installed on the device unexpectedly and without users' knowledge because that happens when you open the file attachment from an infected email. Unfortunately, one click of the mouse can enable malicious macros and launch malware on the device.

Emails often pose as notifications from legitimate companies or services and have subject lines like “invoice” or “order confirmation.” However, you should delete emails you got from unknown senders or the ones that have suspicious file attachments and pay more attention to the content you download on the device. 

Eliminate Healforyou ransomware and other possible threats during a full system scan

Remove Healforyou ransomware from the system using a trustworthy anti-malware tool that scans the system and indicates all possible threats during a thorough system scan. Tools like Reimage, SpyHunterCombo Cleaner, or Malwarebytes Malwarebytes ensures that your device is malware-free. Also, this way virus damage can be fixed at the same time. 

When performing automatic Healforyou ransomware removal pay more attention and follow every step your program suggests. This way you can see what is happening on your machine and what programs you eliminate. You may also need to scan the system repeatedly or use a few different anti-malware programs if one or the other is not working for you.

We also recommend rebooting the device in Safe Mode with Networking when dealing with crypto malware like Healforyou ransomware virus because of the additional registry changes. Your AV might not work as needed due to the malware persistence.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Healforyou virus, follow these steps:

Remove Healforyou using Safe Mode with Networking

Enter the Safe Mode with networking by following these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Healforyou

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Healforyou removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Healforyou using System Restore

When you need to remove Healforyou ransomware, use System Restore:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Healforyou. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Healforyou removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Healforyou from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Healforyou, you can use several methods to restore them:

Restore files using Data Recovery Pro

Data Recovery Pro works for encrypted files as well as for accidentally deleted data

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Healforyou ransomware;
  • Restore them.

Windows Previous Versions feature

When you need an alternative for data backups, you can use Windows Previous Versions. However, System Restore should be enabled before

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer for data recovery

You can use ShadowExplorer as an alternative for file backups. However, when Healforyou ransomware deletes Shadow Volume Copies, it's not possible to recover files

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Healforyou and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

About the author

Lucia Danes
Lucia Danes - Virus researcher

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