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Help recover files.txt virus. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware
12

Hello! There is no doubt that I’m in a serious trouble. I will try to picture the issue to make it clearer to you, and I hope that you will be able to help me. In fact, I found a document named as “help recover files.txt” on each folder. Besides, all the file names start with oorr. and I can’t open any of them. To do that I am urged to pay 1 BTC within 96 hours. What should I do? I really don’t want to pay for those criminals, but can’t lose the data as some of the files were really important, and I have no backups. Is there a way to solve this issue?

‘Help recover files.txt’ is a malicious ransomware. Some facts about it:

‘Help recover files.txt’ is a ransomware infection that belongs to the highest danger level of computer viruses. Recent studies have revealed that this ransomware it is targeting users located in Greece and the Balkans, but thousands of PC users from other locations have also been infected, what means that the spread of Help recover files.txt ransomware is not limited.

It is classified as a file-encrypting ransomware because, in contrast to FBI virus, this cyber threat is programmed to decrypt the most important files, such as videos, documents, and photos. To prevent access to personal data, Help recover files.txt virus uses RSA-2048 key or AES CBC 256-bit encryption algorithm. Once the encryption is finished, the victim receives a notification that explains what it is happening with the computer and what measures that user has to take to decrypt personal data. The message typically says:

“Hi,
What happened to your files?
All your files were protected by a strong encryption with RSA-2048
More information about the encryption keys using RSA-2048 can be found heres https://en.wikipedia.org/RSA
What does this mean?
This mean that the structure and data within your files have been irrevocably change and only we can help you to restore it.
How did this happen?
Especially for you, on our server was generated the secret key pair RSA-2048 – public and private
All your files were encrypted with the public key, which has been transferred to your computer via the internet.
Decrypting of your files is only possible with the help of the private key and decrypt program that is on our server
You can buy our tool with the private key that will recover all your files. It cost’s four bitcoins and you need to send it to bitcoin address 14mf7A1oCZ7bjpkqaoXCHp2VLRhuv***** . 1 bitcoin ~= 240 US $.
You can make bitcoin payment without any bitcoin software. For this you can use one of this bitcoin exchanger from this exchange list to send us bitcoins .”

The victim is also provided with a personal key that has to be sent to ‘Help recover files.txt’ ransomware developers once the payment is transmitted. Speaking about the payment, this ransomware requires transferring 1 BTC (approximately 250 USD) within 96 hours.

Even though you need to decrypt the files, security vendors, including us, do not recommend paying the money to cyber criminals. First of all, that will not grant that your documents and photos will be retrieved. Second of all, you may unconsciously disclose credit card details and other personal information to cyber frauds. Thus, to recover the data, you should use Kaspersky virus-fighting utilities, Photorec, or R-Studio programs that can restore the data. Besides, to remove ‘Help recover files.txt’ ransomware permanently, you should use Reimage or another professional anti-malware.

Help recover files.txt virus

How does Help recover files.txt virus spread?

If ‘Help recover files.txt’ encrypts files on your PC, it means that the system is infected with a Trojan-Ransom.NSIS.ONION.air. Usually, this Trojan is executed when the user clicks on a spam email message or infected links. Thus, even though you may receive messages that supposedly carry important attachments, do not open them without verification. Otherwise, you may execute ‘Help recover files.txt’ virus. (A removal guide is given in the Page2).

How to restore data that was encrypted by this ransomware?

Been infected with Help recover files.txt ransomware? Then don’t get fooled and do no pay the money you are required to pay because that will not grant restoration of the data. The best that you can do is to perform a full removal of Help recover files.txt virus and then employ a tool that is programmed to heal data lost due to various purposes. In this particular case, you can rely on Kaspersky virus-fighting utilities, Photorec, or R-Studio programs.

Nevertheless, there is a way to fix this issue manually. The guide is given down below. However, you are NOT recommended to perform manual files.txt ransomware removal because you can accidentally remove the wrong files. Thus, you should better trust Reimage or Malwarebytes Anti Malware.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Help recover files.txt virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Help recover files.txt virus Removal Guide:

Remove Help recover files.txt using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Help recover files.txt

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Help recover files.txt removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Help recover files.txt using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Help recover files.txt. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Help recover files.txt removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Help recover files.txt and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  • Melvin J

    Help recover files.txt caused a serious loss to me. Be careful, I opened spam and right after that lost access to my files.

  • Michael Anthony

    Guys which anti-malware you used? Those free tools do not fix anything. Dont want to waste my money for another useless program

  • Carol Burton

    I was hooked by Help recover files.txt ransomware too. I noticed the changed prefix of all the files and then found each of them encrypted. I paid the ransom because I had sooo many precious pics there that I could not lose them. Luckily, I received a decryption key that was working.

  • Hassan Sharif

    I have noticed “Help recover files.txt” document within folder only when I tried to open pics. I believe that this virus has been sitting on my PC for a long time.. I did not recover the files at the end because I rejected to pay the ransom. I removed it with SpyHunter.