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Remove HelperEvents (Virus Removal Guide) - Free Instructions

removal by Alice Woods - - | Type: Adware

HelperEvents is an adware application that might compromise your Mac security

HelperEvents

HelperEvents is a potentially dangerous adware[1] application designed for macOS systems. The extension hijacks Google Chrome, Safari, Mozilla Firefox, or another browser and connects to an unknown server before displaying search results. However, most of the users might not even notice the changes, because they are immediately redirected to Google.

Nevertheless, the search results that HelperEvents shows are far from organic,[2] and users will quickly notice numerous sponsored links at the top, which are marked as “Ad.” These links can lead users to questionable, scam, or even malware-laden websites. What is more, the HelperEvents is capable of reading sensitive information (passwords, phone numbers, and even credit cards) due to permissions that were granted during its installation, which, in most cases, also happens behind users' backs.

Therefore, if you notice that your browser is often taking you to suspicious domains and ads cover your screen on all sites that you visit, you should check for and remove HelperEvents virus from your Mac as soon as possible.

Name HelperEvents
Type Adware
Targeted system macOS, Mac OS X
Danger level Medium. Can read sensitive data on websites users visit
Infiltration Software bundles, third-party sites
Symptoms Increased amount of pop-up and other type of ads on all sites, redirects, sponsored links, etc.
Termination & recovery Check out our manual removal options below; if you struggle to eliminate HelperEvents PUP, you can employ Reimage or another security software that would get rid of the threat automatically

In most of the cases, adware is a relatively harmless piece of software that displays ads as a way to monetize on software that it offers for free. It would be all good, apart from most of the ad-supported applications that are offered are completely useless, and can also compromise one's online safety and computer security. Unfortunately, HelperEvents is one of those apps.

Generally speaking, Mac is also considered a more secure operating system in comparison to Windows. Nevertheless, the number of adware apps spiked for this OS significantly for the past years, as scareware[3] apps like Advanced Mac Cleaner, Mac Tweaker, Mac Tonic, and others flooded users' machines. The fake Flash updates also showed up and installed such threats as Shlayer Trojan, which is capable of downloading and installing malicious apps automatically.

For that reason, if you found an unrecognizable application like HelperEvents on your computer, you should be concerned whether it is not infected with more sinister threats. Nevertheless, it might also be the case that you downloaded freeware from third-party sites and did not pay attention to the installation process carefully.

HelperEvents adware
HelperEvents is an adware application that will fill your browsers with intrusive ads and will show sponsored links at the top of search results

The worst part about HelperEvents infection is that it reads sensitive data from your browsers and might send them to unknown parties (potentially criminals). The permission section of the app states:

Webpage Contents

Can read sensitive information from webpages, including passwords, phone numbers, and credit cards on:

  • all webpages

If you noticed suspicious browser activity like redirects, or an excessive amount of pop-ups, in-text links, deals, offers, coupons, and other commercial content, you should scan your computer with Reimage or another reputable security software to locate and remove HelperEvents along with other PUPs automatically.

Nevertheless, you can also try to terminate HelperEvents with the help of our manual guide below – you will also find how to reset each of the affected browsers, including Google Chrome, Mozilla Firefox, Safari, Internet Explorer, and others.

Be careful when installing free application from third-party sites

Potentially unwanted programs are called so for a reason – namely because they usually enter computers without user consent. There is hardly a website that does not offer installers with additional components embedded into them – it is simply a way that they monetize. Unfortunately, some of these offered applications might not only be “unwanted” but also potentially dangerous. For example, it is redirecting to suspicious websites or harvesting sensitive information such as credit card details.

Therefore, it is crucial to pay attention to the installation process of free programs. Here's what you should be concerned about when dealing with unknown installers:

  • Make sure the application comes from a somewhat known website (such as download.com, filehippo.com, and similar) and avoid shady sites that host pirated software;
  • Before installing, check that the app provides the documents required for all legitimate programs – Privacy Policy, Terms of Service/EULA;
  • Beware of various tricks: pre-selected boxes, fine print text, deceptive deals, misleading button placements, etc.;
  • When prompted, select Advanced/Custom installation settings instead of Recommended/Custom ones, as it is sometimes the only way to disclose the full list of suggested applications.
  • As a general rule, always have updated security software running on your machine.

HelperEvents install
HelperEvents usually gets installed together free applications from the internet

Get rid of HelperEvents to avoid sensitive information leak to unknown parties

As we previously stated, HelperEvents virus can read the very sensitive information from your browsers, such as credit card details. The question is, why would an app that is used to allegedly enhance web browsing experience would need this functionality? These type of features are extremely dangerous and have disastrous ramifications. Thus, you should not delay HelperEvents removal, otherwise, you might face money loss, or even identity theft, along with painful web browsing experience.

To remove HelperEvents, you should either scan your computer with reputable anti-malware software – it will be able to uninstall all the components of the PUP, along with entries that the app put to your device. If you want to try eliminating the unwanted app manually, you should check our guide below. Nevertheless, before you do that, you should check the following folders for suspicious HelperEvents entries:

  • /Library/LaunchAgents
  • /Library/Application Support
  • /Library/LaunchDaemons

After you delete the unwanted components, make sure you reset each of the installed browsers as well.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove HelperEvents, follow these steps:

Remove HelperEvents from Mac OS X system

To remove HelperEvents from your Mac, you should enter the installed application folder and drag the unwanted app to trash:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for HelperEvents or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete HelperEvents from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for HelperEvents and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete HelperEvents removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate HelperEvents from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, HelperEvents should be removed from your Microsoft Edge browser.

Get rid of HelperEvents from Mozilla Firefox (FF)

Mozilla Firefox can stay hijacked by the PUP, even after its removal. This is due to settings change. To revert these, please follow these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select HelperEvents and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete HelperEvents removal. Click on 'Reset Firefox' button for a couple of times

Erase HelperEvents from Google Chrome

Google Chrome is the most popular browser, so many potentially unwanted programs are crafted for the browser. Reset it after the infection of adware:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select HelperEvents and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete HelperEvents removal. Click on 'Reset' button to complete your removal

Uninstall HelperEvents from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for HelperEvents or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete HelperEvents removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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