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Heropoint ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

Developers of Heropoint is working on a new ransomware project

Heropoint lock screen

Heropoint is ransomware virus that is still in development. Currently, it does not encrypt files. The only thing it does on the affected system is locks computer’s screen. The lock screen message asks to pay $20 in order to get a password and get access to the computer.

The lock screen message also contains a contact email address heropointyt@gmail.com. It seems that victims are supposed to send an email to authors of Heropoint ransomware in order to learn how to pay the ransom. The full text of the ransom note:

WHAT HAPPENED ?
Your precious files have been encrypted
from my virus
HOW DO I ADJUST THIS?
Pay 20$ in bitcoin to get password
WHAT DO NOT HAVE TO DO?
Open the task manager
Open the cmd (command prompt)
Open Regedit and sethc…..
Run pc in Safe Mode
Delete rigestries from msconfig
WHAT DOES IT HAPPEN IF I DO NOT PAY?
Well …. to files, photos, texts, word / powerpoint projects you can say goodbye …

Additionally, Heropoint virus might use XOR[1] cryptography to encrypt data as well. According to the latest research data, it is designed to target .txt, .png, .ico, .mp3, .exe, .jpg, .pptx, .xlsx, .htlm, and .mp4 file extensions. However, a specific file extension that might be added to encrypted data is unknown yet.

If your computer gets infected with this crypto-virus, you should get rid of it immediately. Malware might be updated soon and become a dangerous cyber threat. Thus, it might make critical system changes or open backdoor to other malware. Hence, Heropoint removal is needed to keep your PC safe to use.

In order to remove Heropoint without causing more damage, you have to scan the system with Reimage or another malware removal software. Please, do not try to locate and delete ransomware-related components manually. It may lead to irreparable damage to the system.

Ways to prevent ransomware attack

Developers of Heropoint haven’t started distributing the virus actively. However, the situation might change at any minute. Thus, you should be prepared for another malware attack.

  1. Do not open unknown emails and stay away from their attachments. Malspam[2] is the main ransomware distribution method which relies on social engineering. Criminals might give numerous convincing reasons to click on an infected attachment and download malware payload.
  2. Do not download illegal content. Illegal movies, music, books or other files might contain malicious components. However, the biggest dangers hide in cracked programs. Thus, always download software from official developers sites.
  3. Stay away from pop up software update alerts. Malvertising is one of the most popular malware distribution methods. Usually, criminals include malicious content in ads that warn about outdated Flash or similar programs. Do not forget that legit software updates are not delivered in the ads on random websites.
  4. Install all available updates. A cyber security team from NoVirus.uk[3] remind that the biggest ransomware attacks in 2017 were held by exploiting system vulnerabilities. Thus, installing all available updates helps to minimize the risk of cyber attack.
  5. Install powerful antivirus that offers real-time protection.

Removal of the Heropoint ransomware virus

If this ransomware starts spreading and gets inside your PC, you should get rid of it immediately. The correct way to remove Heropoint, as well as other malware, is to employ reputable malware removal software. However, you may need to bypass the lock screen message first.

Below you can find manual Heropoint removal guide which allows bypassing the lock screen and disabling the virus. Once it’s done, you have to install security software and run a full system scan with an updated tool. For the elimination, we suggest using either Reimage or Malwarebytes Anti Malware.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Heropoint ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Heropoint virus Removal Guide:

Remove Heropoint using Safe Mode with Networking

In order to bypass the lock screen and run automatic malware removal, follow these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Heropoint

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Heropoint removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Heropoint using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Heropoint. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Heropoint removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Heropoint from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Heropoint, you can use several methods to restore them:

Try Data Recovery Pro

If you need to recover files, you should try Data Recovery Pro. This tool already helped numerous victims of ransomware to restore some of the corrupted files.

Try Windows Previous Versions feature

If you need to restore only a couple of files and System Restore was enabled before the attack, you can take advantage of this Windows feature:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

If ransomware did not delete Shadow Volume Copies, you can use ShadowExplorer for data recovery:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Heropoint decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Heropoint and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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