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HPE iLO ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

HPE iLO Ransomware – malicious crypto-malware that encrypts hard drives

HPE iLO ransomware virus

HPE iLO virus is a severe crypto-ransomware that is capable of encrypting data in HPE iLO 4 server[1] systems. It alters iLO 4 Login Security Banner configuration setting and renders RSA 2048 encryption algorithm to lock the hard drive. Following the encryption, it generates a Security Note on HPE iLO 4 login screen indicating the fact that hard disk has been encrypted and the victim has to pay 2 BTC for the decryptor.

Name HPE iLO
Type Ransomware
Encryption RSA 2048
Size of a redemption 2 BTC (approx. 18,000 USD)
Contact info
Danger level High. Compromises HPE iLO 4 server and locks the hard drive completely
The only way to get rid of this ransomware is to scan the system with anti-virus. We recommend using Reimage

Detected at the end of April 2018 by a ransomware researcher M. Shahpasandi,[2] the ransomware appears to be exclusive if compared to other ransomware viruses. HPE iLO ransomware targets HPE Integrated Lights-Out (HPE iLO 4) – a management interface allowing HP servers that allow managing devices under administrative privileges remotely.

To lock the hard drive, HPE iLO ransomware virus takes advantage of HPE iLO 4 servers, which instead of using a secure VPN are connected directly to the Internet. Once crooks gain access to iLO, they compromise Login Security Banner to display a “Security Note,” which stands for a ransom note.

Once the screen is locked, HPE iLO virus escalates an ISO file via Virtual Media Management and restarts the HPE iLO 4 servers. Consequently, the ISO positioned on a virtual CD encrypts (or wipes out) the data stored on a hard drive. Once the server is rebooted again, the victim can no longer access the OS. The screen displays a “No boot device found” error message followed by a ransom note, which says:

Security Notice
Hey. Your hard disk is encrypted using RSA 2048 asymmetric encryption. To decrypt files, you need to obtain the private key.
It means We are the only ones in the world to recover files back to you. Not even god can help you. Its all math and cryptography.
If you want your files back, Please send an email to
We don't know who are you, All that we need is some money, and we are doing it for a good cause.
Don't panic if we don't answer you during 24 hours. It means that we didn't receive your letter and write us again.
You can use that bitcoin exchangers for transferring bitcoin.
Please use the English language in your letters. If you don't speak English, then use to translate your letter into the English language.
1) Pay some BTC to our wallet address.(negotiations almost impossible unless you are a Russian citizen)
2) We will send you private key and instructions to decrypt your hard drive
3) Boom! You got your files back.

Demands 2 BTC
Send to 19ujGd4zqwoHitT2D1hF3BVf73vYVCvxcm

Criminals demand to pay a 2 BTC ransom in Bitcoins. Thus, currently, people attached by HPE iLO malware are expected to transfer more than 18,000 USD within 24 hours to 19ujGd4zqwoHitT2D1hF3BVf73vYVCvxcm Bitcoin wallet. Before that, extortionists ask to send an email to for more information. As pointed out, any negotiations are possible if the victim is Russian citizen. 

Please, do not fall for believing that this ransomware has been developed for a good purpose. Although the Security Note states that criminals “are doing it for a good cause,” all they want to collect as much money as possible to initiate further crimes and increase their income on behalf of other people's misfortune. Not to mention, most probably Russian hackers are responsible for this attack.

Unfortunately, there's no way to decrypt hard drive encrypted by HPE iLO ransomware. Cyber researchers from[3] claim that such ransomware was never seen before, so it may take a while for IT specialists to develop a decryptor.

Until that happens, you should remove HPE iLO ransomware from your OS asap using Reimage, Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security security tool. Otherwise, you won't be able to use the system at all. To get rid of it, restart your PC into Safe Mode with Networking and launch anti-virus scanner.

Before HPE iLO removal, make sure that the anti-virus you are using is up-to-date. Afterward, we would recommend trying third-party data recovery tools to unlock the data.

Ransomware distribution peculiarities

Ransomware is the most dangerous cyber infection that is being actively distributed on the web. Hackers are wise enough to invent deadly hazardous viruses by rendering advanced mathematical scripts and cryptography.

In most of the cases, these viruses are distributed via spam, rogue software updates, Remote Desktop services connected directly to the Internet, exploit kits, JavaScript infected websites and similar media.

In this particular case, the ransomware exploits an HPE iLO service, which is not protected by a secure VPN. Criminals access the iLO, compromises the Login Security Banner configuration settings, and the drops a remote ISO image, which furthermore starts functioning as one of the OS drivers.

The only way to protect yourself from this ransomware attack is to make sure that the HPE iLO service is connected to the Internet via secure VPN. Besides, be careful with malicious spam emails, questionable software updates, software installers and other content on the web. It's always useful to have a robust security tool with real-time protection enabled all the time.

HPE iLO ransomware removal options

In fact, there's only one way to remove HPE iLO virus. It requires a professional security software, such as Reimage or Malwarebytes. It's not possible to get rid it manually without damaging the content of the hard drive unless you're a professional IT.

Since you may not be allowed to access OS due to malicious scrips enabled, switch to the safe PC's environment. For this purpose, restart the system and enable Safe Mode with Networking available at boot.

Upon HPE iLO removal, render professional third-party data recovery tool to unlock the content stored on your hard drive. Although we cannot guarantee that all the data will be decrypted, the options listed below are worth trying.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternate Software
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To remove HPE iLO virus, follow these steps:

Remove HPE iLO using Safe Mode with Networking

You won't be able to eliminate this cyber threat while the system is running on a normal mode. To bypass the lock screen and anti-virus wall, you'll have to restart the system into Safe Mode with Networking as explained below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove HPE iLO

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete HPE iLO removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove HPE iLO using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of HPE iLO. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that HPE iLO removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove HPE iLO from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

It's not yet clear if data recovery after HPE iLO ransomware attack is possible. However, there's no other way to get your files back as to pay the ransom or remove the virus and use third-party data recovery tools. 

If your files are encrypted by HPE iLO, you can use several methods to restore them:

Take advantage of Data Recovery Pro

Data Recovery Pro features a powerful scan engine, which is capable of extracting files lost during system's crash or accidental removal. Thus, if you have already removed the ransomware, download Data Recovery Pro and run a scan with it. 

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by HPE iLO ransomware;
  • Restore them.

Try ShadowExplorer

This particular piece of software has been developed to detect Volume Shadow Copies and retrieve file using them. Thus, if the previous program failed the task, try to follow these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

There's no free HPE iLO decryptor yet.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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