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Remove InfinityShadow ransomware / virus (Virus Removal Instructions) - updated Jan 2018

removal by Ugnius Kiguolis - - | Type: Ransomware

InfinityShadow ransomware comes back with a new malicious version

InfinityShadow ransom note image

InfinityShadow virus (alternatively known as InfiniteTear) is a ransomware-type infection which uses sophisticated ciphers like AES and RSA to encrypt personal data stored on the computer[1]. Note that this malicious program has multiple names, including InfiniteTear and The_Last ransomware. The latter title comes from the name of the executable file used by the malware — The_Last.exe.

Recently, experts have found a new variant of Infinite ransomware which appends .Infinite file extension to the corrupted data. Currently, SenzaVirus[2] team has spotted it spreading across Italy and Mexico. However, remember that criminals tend to release updates of the malicious programs regularly and expand the range of targets.

In this recent .Infinite extension virus hackers deliver a ransom note with a different name. Now victims receive a How_Decrypt_Files.txt ransom note where they are urged to pay the ransom. It is currently unknown how much money people are demanded to pay for InfinityShadow decryptor. However, people should not make the transaction despite the price.

The original InfinityShadow version mostly spreads via malicious spam emails. After the infiltration, it connects to the Telegram API for communication with its Command and Control (C&C) servers and transfers technical information about the targeted computer. It aims at the most popular files, such as documents, pictures or multimedia. When these records are encrypted, malware drops a ransom note on the desktop called Important_Read_Me.txt and opens it automatically.

InfinityShadow ransomware virus illustrationInfinityShadow ransomware virus has a new version which appends .Infinite extension after data encryption.

Questions about InfinityShadow ransomware virus

In the ransom-demanding message of InfiniteTear, cybercriminals inform that victims have to transfer $260 in Bitcoins within 7 days. Otherwise, the decryption key will be deleted and users lose their chance to get back the files entirely. The fraction of the ransom note is the following:

What happened to my computer?

All of your personal files, such as documents, photos, videos, databases and files that you need, have been removed from your secure cryptography.
You need to pay for your personal files to be decrypted.
Maybe you’re looking for a way out of the internet to reopen your files. We will endow you no one but us able to reopen your encrypted files!

In order to give guarantee for the victims, crooks offer free decryption of the two files. They leave a contact email address where people are supposed to send corrupted data for test decryption. However, we do not recommend having business with hackers. We recommend scanning your device with Reimage Reimage Cleaner Intego or another security software that will help to remove InfinityShadow from the PC.

Unfortunately, ransomware elimination won’t help to recover files, but it’s necessary for keeping computer’s work smooth and safe. Do not hesitate to get rid of the malware since you will be able to try alternative data recovery tools afterward. Additionally, if you cannot install or run malware elimination tool, scroll down to the end of the article where you find detailed InfinityShadow removal instructions.

Hackers take advantage of credulous people to spread the infection

Despite the ransomware awareness campaigns, people still recklessly browse on the suspicious websites and open letters from unknown senders. Such behavior directly leads to file-encrypting virus infection which has successfully attacked people in the United States, Italy, Mexico and can spread across other countries like Spain, France, etc. 

Typically, file-encrypting viruses spread with the help of malicious spam emails,[3] exploit kits, malware-laden ads, and fake/illegal downloads. Therefore, to avoid the attack, it’s important to follow these simple security tips:

  1. Do not install illegal or questionable files or programs;
  2. Do not click on aggressive ads;
  3. Do not visit gaming, gambling, adult-themed or other high-risk websites;
  4. Keep OS and programs updated;
  5. Invest in reputable antivirus.
  6. Create backups and update them regularly.

Eliminating InfiniteTear ransomware from the system 

Firstly, manual InfinityShadow removal is not an option. You should NOT try to get rid of ransomware by yourself since it might lead to permanent computer damage. Instead, boot your system into Safe Mode to disable the virus and pick a security software to help you with the elimination.

You are advised to use the instructions below which will show you how to reboot your PC and uninstall InfinityShadow from your system. For the termination procedure we recommend using Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes. They are designed to get rid of all types of computer hazards safely.

Once you remove Infinite ransomware from the PC, you can try to recover files using alternative methods presented at the end of the article. The official decryptor is not available yet, so you should not have high expectations of bringing back the majority of encrypted files.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove InfinityShadow virus, follow these steps:

Remove InfinityShadow using Safe Mode with Networking

Usually, ransomware-type viruses, including InfinityShadow protect themselves and block you from installing antivirus tools. Likewise, you should disable the malware by rebooting your PC into Safe Mode with Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove InfinityShadow

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete InfinityShadow removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove InfinityShadow using System Restore

Another way to boot your system into Safe Mode:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of InfinityShadow. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that InfinityShadow removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove InfinityShadow from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by InfinityShadow, you can use several methods to restore them:

Try useful Data Recovery Pro tool

The steps below will show you how to restore some of the encrypted data. Note that this professional tool can also be used to recover deleted files.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by InfinityShadow ransomware;
  • Restore them.

Windows Previous Versions feature can be helpful

In case you have previously enabled System Restore, take advantage of this in-built feature to recover corrupted files after InfinityShadow attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Benefit from ShadowExplorer

This is an extremely helpful software. However, it requires Shadow Volume Copies to be present on your computer.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

InfinityShadow decryptor hasn't been released yet

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from InfinityShadow and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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