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Remove InfoDot ransomware (Virus Removal Guide) - Free Instructions

removal by Gabriel E. Hall - - | Type: Ransomware

InfoDot ransomware is a devastating crypto malware that renders personal files unrecoverable

InfoDot ransomware

InfoDot ransomware is a new file locking malware that showed up at the end of October 2019[1] – security researchers could not find any similarities with already existing ransomware strains. Nevertheless, the threat was created for one purpose only – to extort money from victims that are infected. This is achieved with the help of OpenSSL and powerful AES-256[2] and RSA-2048 keys. InfoDot virus targets the most commonly used files, including pictures, music, video, PDF, MS Office documents, etc., and appends them with .info@sharebyy[dot]com or .info@mymail9[dot]com marker.

Victims are then unable to open the encrypted data – although it is not the only symptom of InfoDot ransomware infection, as they are also presented with a ransom note help_to_decrypt.html. In a brief message, hackers import the users about file encryption and order them to pay 4 Bitcoins in order to recover the key that allegedly can recover the personal data. However, cybersecurity experts discovered no evidence that the InfoDot ransomware decryptor provided by malicious actors works. For that reason, paying the ransom is most likely a waste of money, and, if you got infected with the virus, you should rather seek for alternative solutions.

Name InfoDot ransomware
Type Cryptovirus
Encryption method  The virus uses OpenSSL to encrypt all personal data on the computer with secure AES-256 + RSA-2048 keys. Encrypted files are appended with .info@sharebyy[dot]com or .info@mymail9[dot]com extension
Dropper  bigdata.exe is placed to C:\Users\user\Desktop\ folder, which, once launched, starts various Windows changes
Related commands  Uses C:\Windows\System32\taskkill.exe taskkill /IM sql* /f command to terminate the relevant process
Ransom note  help_to_decrypt.html
Ransom size  Users are asked to pay 4 Bitcoins ransom that should be transferred to 1PNvoH3U7qp28dZPRng3ufkA5YHjQjTYZZ wallet
Contact Hackers use or for main communication with victims, as well as file decryption process
File decryption Paying cybercriminals is useless, as the decryption method they provide does not work currently. It is advisable to create a backup of encrypted files and try recovering them using third-party software or built-in Windows tools as per instructions provided below
Infection removal Before you proceed with file recovery, you need to eliminate malware from your device. For that, you should access Safe Mode with Networking (InfoDot may tamper with security software) and scan your machine fully with anti-malware. To recover from the damage done, you could employ tools like Reimage Reimage Cleaner Intego

There are several methods of how users may get infected with InfoDot ransomware virus, including:

  • Opening unsolicited macro-infused attachments or hyperlinks in spam emails;
  • Downloading software cracks, keygens, hacktools;
  • Failing to update operating system and other installed apps on time;
  • Not protecting the computer with comprehensive security software;
  • Carelessly using Remote Desktop connections;
  • Installing fake updates or bogus programs, etc.

It is important to note that ransomware is among one of the most dangerous cyber infections, as it might result in a complete personal file loss. Speaking of which, we suggest you do not try contacting cybercriminals and rather focus on InfoDot ransomware removal as your primary goal, as malware often implements various modules that may otherwise damage your computer or steal your sensitive details (banking, login, etc.).

The main InfoDot ransomware executable researchers managed to get their hands on was called bigdata.exe – it serves as a dropper that is placed into C:\Users\user\Desktop\ path. From there, the file is launched, and all the modifications that are needed to prepare the system for file encryption to begin. Nevertheless, cybercriminals can name droppers using different names in order to avoid security software detection.

InfoDot ransomware virusInfoDot is a ransomware-type virus that encrypts all personal pictures, documents, music, videos, and other files with the help of AES and RSA encryption algorithms

After significant changes to the Windows system, InfoDot ransomware begins a scan which marks all data that is eligible for encryption. The virus uses OpenSSL to encode data with AES, and then each of the files is encrypted with the RSA key. Examples of encrypted files:[dot]com,[dot]com. Users can then see a ransom note that states:

Your files encrypted with aes and rsa

Contact to this email to get decryption software:

You can decrypt 3 files before pay any amount, Send your encrypted files to above email

Pay 4 Bitcoins to this bitcoin wallet: 1PNvoH3U7qp28dZPRng3ufkA5YHjQjTYZZ to get decryption software

As previously stated, sending 4 Bitcoins (approximately $US32,000 at the time of the writing) to malicious actors will likely to result in data and money loss, as previous attempts by victims to recover data via the provided tools did not work, as the InfoDot decryptor resulted in errors in the process.

Instead, you should remove InfoDot ransomware with security software that detects the malware[3] and then use alternative methods to recover locked files. Additionally, ransomware may leave various traces in the Windows registry, and other places – Reimage Reimage Cleaner Intego may help you recover from virus damage completely.

Ransomware prevention tips

Ransomware is now one of the most lucrative illegal businesses around and generated approximately $25 million for hackers in the past two years alone.[4] However, these numbers are likely to be much higher due to regular users not reporting the ransom payments to the local authorities that deal with fraud. However, paying the ransom is the double-edged sword, as it drives new hacking groups and standalone actors to start their own distribution of malware in the hopes of obtaining quick profits.

Thus, malicious actors often employ multiple methods to infect as many victims worldwide as possible, as it increases the chances of more ransom payments. Most recently, more and more virus developers opt to use pirated software installers or cracks to propagate ransomware, although infections over insecure RDPs are also common.[5] researchers urge users to take precautionary measures to defend their systems from this devastating infection by employing sophisticated anti-malware solutions, updating software on time, never downloading pirated software, checking the unknown files with tools like Virus Total, now allowing macro-infused documents from spam emails to run and backing up their files regularly.

InfoDot ransomware encrypted filesInfoDot ransomware drops a ransom note help_to_decrypt.html which explains users what happened to their files and how to proceed in order to recover them

Remove InfoDot ransomware from your machine

It is highly likely that InfoDot ransomware mainly targets companies and small businesses, considering the high ransom demands. However, it does not mean that regular users cannot get infected as well. In case that happened to you, the bad news is that file recovery is currently highly unlikely. However, the good news is that you can make copies of encrypted files and then wait for security experts to find bugs in malware, which would help them to create a decryption tool. Nevertheless, this scenario might never happen, either. As for now, we recommend you remove InfoDot ransomware and then attempt to recover data using methods provided in our recovery section below.

If InfoDot ransomware removal proves to be difficult using security software, you should access Safe Mode with Networking and perform a full system scan from there. The mode is perfect for troubleshooting and malware removal, as it launches Windows systems with only necessary drivers and processes, temperately disabling malware functionality.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove InfoDot virus, follow these steps:

Remove InfoDot using Safe Mode with Networking

In case of InfoDot ransomware virus does not let you use your security software, access Safe Mode with Networking as follows:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove InfoDot

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete InfoDot removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove InfoDot using System Restore

System Restore can also be used for malware elimination:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of InfoDot. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that InfoDot removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove InfoDot from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Paying the enormous ransom is simply too high of a risk to take, as hackers' provided recovery tools did not work for previous victims who paid the ransom. Instead, make a copy of all encrypted files and attempt to recover them using techniques we provide below.

If your files are encrypted by InfoDot, you can use several methods to restore them:

Try Data Recovery Pro method

Data recovery software may sometimes be able to retrieve at least some of your files by using information on the HDD (the file does not get deleted completely until the allocated space on the HDD is overwritten).

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by InfoDot ransomware;
  • Restore them.

Windows Previous Versions feature might prove to be useful

This recovery method would only work if you would have System Restore enabled prior to the ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

In some cases, Shadow Explorer might be the key to locked files

ShadowExplorer is an excellent tool in those situations when ransomware fails to delete Shadow Volume Copies.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryptor is currently available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from InfoDot and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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