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removal by Julie Splinters - - | Type: Browser Hijackers redirect virus takes over Chrome and other web browsers to increase visitors rates to doubtful websites is a potentially unwanted program[1] (PUP) that initiates multiple advertising companies to increase visitors' rate to questionable websites. A more specific classification of this domain name would be a browser hijacker. If it manages to infiltrate the system via software bundles[2] or other shady means, it drops a potentially malicious plug-in into Chrome, Firefox, Safari, and other web browsers corrupt default start page and search engine. Besides, virus fills web browser with third-party related cookies that start accumulating and transmitting web-browsing-related information. domain cannot be accessed by adding it to the browser's address bar. However, do not fall for thinking that it is not active. The only way to get access to this suspicious page is to install a PUP and get your web browser infected. Therefore, if you noticed that the default start page had been changed from Google to,  you should better not browse the net before it gets removed. 

Type Browser hijacker
Category Potentially Unwanted Program (PUP)
Symptoms Compromised web browser's settings, i.e. start page changes, unknown search engine set by default, multiple toolbars. Besides, search engine displays doubtful search results and generates a considerably more ads, banners, software download offers, initiates redirects and similar activities. 
Distribution Software bundles
Damage The virus can hardly damage the system itself. However, it may expose people to potentially dangerous websites and stimulate to install dangerous viruses. 
Removal Both manual and automatic available. Manual removal guideline is provided at the end of this post. Automatic removal tool can be downloaded here: SpyHunter 5Combo Cleaner or Malwarebytes
Repair Software bundles can initiate much more problems that people think. Instead of one program, people end up with several unwanted tools that may run in the background and negative affect system's performance. To restore normal performance, we recommend trying ReimageIntego tool.

Despite the fact that the hijacker is not malicious on its own, it features a handful of suspicious traits. These are the following:

  • Download and install without authorisation;
  • modification of browsers' settings without permission;
  • delivery of untrustworthy search results;
  • unknown banners, setting options and other functions;
  • usage of tracking cookies in the background;

Jacky Hillty redirect virus initiates multiple changes and severely disrupts web browsing activities. At the moment, it is compatible with Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and Safari browsers. Unfortunately, it is not enough to remove plug-in from the browser since it is directly related to PUP that silently resides in the program's list. Therefore, people who consider their browsers to be hijacked should install a reliable antimalware program or update the one that is already installed and then run a full system scan with it. If you do not have security software, then we recommend trying SpyHunter 5Combo Cleaner or Malwarebytes.

As we have already pointed out, the malware is not malicious if compared to spyware or ransomware. However, sometimes reputable antivirus programs recognise it as a Trojan. While such classification is not accurate, there is a serious ground to block and related websites because some of them can include suspicious content, including questionable adds, banners, downloads of pirated software, and similar. 

The main goal of virus is to make people visiting third-party domains. The more visitors, the more clicks – the more profit gets the developers of the hijacker. Therefore, even though you may get used to, using it poses a risk of downloading other malware, landing on unknown domains, and seeing distorted search results all the time. virus is also known for using tracking cookies and web beacons. These are small tracking software apps that can accumulate targeted information all the time and transmit it to remote serves when required. Even though most websites use cookies, the Personal Data Protection Act regulates that people must be informed about cookies and provide consent to use them. Therefore, the tracking activity of the hijacker may be considered illegal. Even though such cookies can hardly collect sensitive information like names, banking account, passwords, and similar, it may gather and leak commonly visited websites, search queries, IP address, PC type, OS type, and similar. - an untrustworthy application that can corrupt web browser's settings.

Browsing-related information reveals peoples' habits, which is why third parties can generate more attractive advertisements. Thus, to stop annoying activities, removal is the only solution. 

In some of the cases, the redirect virus does not compromise search engines or any other browser's settings or, at least, visible ones. It may even return Google-based search results that may not seem compromised. However, you should be extra careful because of the catch software download offers, personalized ads, irrelevant redirects, or similar. 

You should remove virus from Windows or Mac right away and restore the system to the previous version. Our security experts have prepared a detailed manual removal guideline, though we strongly recommend performing this process with a reliable antimalware tool, such as SpyHunter 5Combo Cleaner. Automatic malware removal will ensure the full elimination of PUP. If, after malware elimination, the system exhibits other alterations, try fixing them with software such as ReimageIntego

Software bundles deliver PUPs – opt for Advanced software installation technique.

PUPs often have official websites and can be downloaded directly. However, more experienced PC users fall for installing suspicious programs on purpose. The vast majority of PC users who have been dealing with a browser hijacker confess downloading third-party software for free from websites like Softonic,com,,, or torrents. 

As[ref en-3[3]] team of cybersecurity experts claim, the main reason of why people end up with malware and similar PUPs is not the installation of freeware itself. It's the installation process, which is not being implemented correctly. It is essential to opt for Advanced or Custom installation options because they reveal the list of additional programs and allow deselecting them. 

We'd also like to stress the fact that PUPs like adware and hijackers can be disseminated via bundled ads, which, once clicked, start downloading unwanted programs. While these cases are rarer, experts advise keeping a reliable ad-blocker installed. However, a sole ad-blocker will not ensure PCs' safety. Make sure to install and update the most reliable antivirus program and create duplicates of essential data on the cloud or other storage. can repeatedly reroute to suspicious domains and display ads. A full guide explaining how to remove browser hijacker

If the virus has ruined your everyday web browsing experience, do not wait any longer, and perform PUP removal. The first thing that you should do is to terminate the process of Chrome, Firefox, or another web browser. 

After that, decide whether you will remove virus with the help of antivirus or manually. If you have enough time to analyze the system's peculiarities, you can scroll down and find a manual removal guide. 

Those who save their time and better assign PC's security issues to antimalware software can install SpyHunter 5Combo Cleaner, Malwarebytes, or other software and run a full system scan with it. To finish up with the removal, don't forget to restore the web browser's default settings. Otherwise, the unwanted search engine and other compromised configuration will remain undeleted. 

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

This malware can infiltrate Windows PCs and corrupt each web browser's settings. If that's what happened to you, please follow this guide to get rid of the hijacker

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Uninstall from Mac OS X system

To  virus from Mac, please follow these steps:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Delete from Internet Explorer (IE)

Even though Internet Explorer is not the main target of this hijacker, it can be easily attacked. In this case, follow the guidance on how to remove  completely.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Get rid of from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Eliminate browser hijacker from Mozilla Firefox.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Google Chrome is by far the most frequently affected web browser. Thus, if instead Google you search, do not hesitate and follow the steps below to get rid of an intruder.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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