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Remove ransomware / virus (Virus Removal Instructions) - Free Instructions

removal by Olivia Morelli - - | Type: Ransomware

Aims of virus virus is the most recent Dharma ransomware variation, also known as undecryptable CrySiS remake. Recently IT specialists have released a decryption tool for the original version of Dharma threat[1]. This virus is programmed to scan system folders and distort files found in them. To implement this, ransomware applies a strong AES + RSA encryption method[2] that securely locks files on victim’s computer. During this process, the virus adds either one or another file extension to encrypted files:


The worst part is that .dharma or .wallet files cannot be opened without a special decryption key that is created after data encryption and sent to criminals Command & Control servers. There is no way to get this decryption key without criminals’ intervention, but these scammers are not willing to provide it for free. That is why the virus changes desktop wallpaper with an image that informs the victim to contact criminals via (in some cases – for information on how to obtain the decryption key. There are no doubts what cyber criminals want victims to do. Just like the vast majority of ransomware viruses and also all CrySiS variants[3], they enjoin victims to buy Bitcoins via sites like LocalBitcoin or CoinCafe and transfer them to a provided Bitcoin wallet address. Later on, criminals order victims to send them another email containing transaction details. The number of transaction is supposed to be a proof of ransom-payment, and then criminals are supposed to provide the virus decryptor. However, the situation can go the wrong way, and you can lose your money just like you lost your files[4]. It doesn’t matter what these scammers promise you – you cannot do anything against them, and so if they decide to ignore you, it means you will never get your files back. Paying the ransom is so not worth the risk, so we do not recommend doing it. Besides, keep in mind that you can restore files using data backup, so just remove virus using anti-malware tools like Reimage Reimage Cleaner Intego and plug in the backup[5] drive into the computer then.

Questions about ransomware virus

Image of message from ransomware
Do not consider paying the ransom, but instead delete virus right away.

How did this CrySiS variant plague your system?

Crysis ransomware is mainly distributed via malicious spam campaigns. You should beware of email letters coming from unknown people, and never open their attachments or basically any links included in the message. Sometimes it is hard to recognize such phishing messages because they are professionally designed to look convincing. Frauds tend to pretend that they are writing from well-known companies like Amazon, eBay, PayPal, or some healthcare organization. These scammers even pretend to be delivering medical test results, stating that the victim has been diagnosed with cancer. Of course, criminals can get shocked and rush to open fake medical reports added to such letters. You know what happens next – email attachment is not real document because it is a malicious file that contains ransomware. Opening such file leads to disastrous consequences, so do not rely on unknown senders and do not explore links and email attachments they send to you!

Delete file extension virus

If your files have been locked with this malicious virus, there is nothing much you can do. Files can be fully restored from a backup, and if you do not have it, we have to disappoint you by saying that it is impossible to restore them in any other way. Therefore, you should remove virus ASAP and take preventive measures to make sure that you never end up in such unenviable situation in the future. These removal guidelines will guide you through the malware removal process.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If you found file extensions on all of your files and if the picture on your desktop says you must write to to decrypt your files, it means that your computer has been critically affected. We advise you to remove the virus as quickly as you can, then look if you have a backup. If you don’t, these tips can help you to recover your files, too.

If your files are encrypted by, you can use several methods to restore them:

Run Data Recovery Pro

Data Recovery Pro comes in handy when it comes to restoration of corrupted/deleted files. You should try this tool on files encrypted by this ransomware virus.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Windows Previous Versions

If you or your relatives have toggled System Restore mode on, you can restore individual files using Windows Previous Copies. It is an advantageous feature that can help you restore files one-by-one, but not all at once. To restore more files,  you will need to devote more time.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Phoebee says:
    December 2nd, 2016 at 8:36 am

    Nasty dharma virus. I hope someone finds that filthy office where ransomware authors work…

  2. Amanda says:
    December 2nd, 2016 at 8:38 am

    Message to ransomware authors: you are fools and cowards, and you cannot do anything better in this life than extort money from innocent people, you talentless frauds! if you can code create programs that would help humanity, not cause sadness and other negative emotions!

  3. Leon says:
    December 2nd, 2016 at 8:39 am

    truth has been spoken.

  4. Mintu says:
    January 10th, 2017 at 12:50 am

    Please suggest me, how to recover ( file.

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