Severity scale:  
  (99/100)

Lime ransomware. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware

Lime ransomware will not let you use your files after the attack

Image of Lime ransomware

Lime is a dangerous file-encrypting virus[1] which encrypts your files (like images, videos, document files, etc.) and demands to pay $100 for their decryption. It is also known as BigEyes ransomware and LimeDecryptor ransomware.

When Lime ransomware enters the system, it downloads a bunch of related files and makes specific changes to the system in order to boot with system startup. After the cyber attack, users can find these files:

  • Crypt.exe (or BigEyes.exe)
  • # BackGround.png
  • # Decryptor.exe

When the virus is executed, it runs data encryption procedure. Once it’s done, every single file is locked with .lime extension. For example, file.doc will appear as file.doc.lime. Due to the new suffix, corrupted data becomes entirely unusable.

Hackers who developed Lime malware want to make sure that you are aware of what happened to your computer. Therefore, two following alerts appear:

  • Your desktop wallpaper is changed to the one created by hackers
  • The program window called “#Lime Decryptor” pops up

The wallpaper states the following:

All your files have been encrypted. But you can still recover your files. Just send us 100$ Bitcoin, and we will give you your files back. After you pay us, send us email r3vo@protonmail.com. Include your transaction number. This is is Ransomware, it’s not a joke. Thanks. Bye

The LimeDecryptor states the precisely same message as wallpaper does. Additionally, it provides the timer and instructions for obtaining Bitcoin cryptocurrency. According to hackers, you have 30 days before your files get permanently locked.

As you can see, the ransom demanded is 100$ and is only accepted in Bitcoin cryptocurrency. However, there is no guarantee that you will get your files back, even after paying the ransom. We highly advise you not to engage with these cybercriminals as paying them will only encourage them to create more ransomware. Instead, you should remove Lime ransomware from your computer immediately. Reimage can assist you in achieving that.

Unfortunately, Lime ransomware removal won’t help to recover encrypted files. This crypto-virus uses a sophisticated encryption algorithm, and security experts haven’t cracked it yet. However, as of now, no official software is capable of restoring your encrypted data. Therefore, you can only restore your files from backups.[2]

However, if you have never backed up your data, you can try alternative recovery methods that might at least help to recover some of the files encrypted by Lime malware. Though, you should not have high expectations to bring back all your records.

Ransomware uses an elementary distribution method

In most cases, users get ransomware infection after opening an attachment included in spam email. As soon as the user opens the infected file, the virus populates itself in their computer. Hence, you need to be extremely cautious when opening emails from unknown sources. Be exceptionally careful when the author of the email demands you to open the attached file viciously.

In fact, most webmail providers use tools to recognize and flag suspicious emails to protect the user. However, users still fall for the trick and get infected with the malicious threats like ransomware because developers use clever social engineering tactics and pretend to be from legitimate organizations or companies.

Cyber security specialists from tanpavirus.web.id[3] also warn that downloading software from third-party websites (especially P2P networks) can lead to a virus infection. Additionally, websites of dubious content should be avoided at all cost (online gambling, pornographic and similar) as they can lead to ransomware infiltration.

Remove LimeDecryptor ransomware and try to recover your files without paying hackers

As stated above, it is not recommended contacting cybercriminals as you might not end up recovering your files at all. Instead, you should remove Lime virus from your machine. Only then you can proceed with file recovery.

The instructions below will explain how to disable the virus and run its automatic removal. For Lime ransomware removal we recommend using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware as this security software can guarantee full virus elimination.

Once the virus is gone for good, you can export your files from Cloud or plugin your external hard drive with data backups. If you do not have them, please try alternative recovery methods that might be helpful in recovery too.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Lime ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Lime virus Removal Guide:

Remove Lime using Safe Mode with Networking

To disable the virus and run automatic elimination, follow these steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Lime

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Lime removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Lime using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Lime. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Lime removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Lime from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Lime, you can use several methods to restore them:

Try Data Recovery Pro to restore files with .Lime extension

It's not a specific decryption software. However, it can help to recover some of the files. Originally, the program is used for restoring corrupted or accidentally deleted files.

Windows Previous Versions feature can help to get back the most important files

If System Restore was enabled before ransomware attack, you can try restoring individual files by following these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Take advantage of ShadowExplorer

If Lime ransomware did not delete Shadow Volume Copies, you should try ShadowExplorer and restore your files:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

The official decryptor for Lime ransomware is not released yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Lime and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References