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Lock2017 ransomware virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

Lock2017 ransomware can corrupt your files irretrievably

Lock2017 virus is an intolerable computer program that falls into ransomware category[1]. Once installed, it will encrypt all of your files including pictures, documents, videos, and other important files. This way, you can lose years of work in just a few minutes, because ransomware viruses act rapidly[2]. You might not even be able to notice a thing during the encryption process, except when the ransomware finishes its work and encrypts final files on the desktop. Lock2017 ransomware leaves a ransom note[3] then, which explains what happened to the computer and what needs to be done in order to recover corrupted files. Lock2017 malware names this ransom note as README.TXT file, and explains that all files were encrypted using RSA-2048 cryptography method. The ransomware note explains that the virus took the public key and encrypted all files with it, and created a decryption key at the same time. Sadly, the decryption key immediately gets transferred to criminals’ private servers, which means it becomes inaccessible for the computer user. Consequently, the virus wants the victim to do something in order to get this key. The virus asks the victim to get in touch with the criminals via two provided email addresses: or It asks to provide the victim’s ID, which is written in the ransom note, and wait for further instructions from ransomware authors. According to the message, their “specialist” should contact the victim within 24 hours. The victim is asked to contact criminals in 72 hours otherwise the “main server” will double the ransom price for the victim.

The ransomware marks each encrypted file with an extremely long extension. The new file extension contains both email addresses in it. This is how the extension looks like: .id-[victim’s ID number(10 digits)] We assume that the author of the virus wanted to be sure victim notices these emails… and contacts him/her immediately. However, if you noticed that your files became inaccessible, or that a suspicious .txt or .hta file reveals a message from strangers asking you to pay money to them, remove Lock2017 ransomware right away using anti-malware program (Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus). Although you might not be able to recover your files (if you do not have a backup), paying the ransom is not an option. It is also not safe, and you might just lose your money in exchange for for nothing. You can find some data recovery tips right below Lock2017 removal guide below the article.

How did I get infected with this ransomware?

Lock2017 malware certainly spreads via malicious spam[4], and that means you can get this ransomware via email. It might arrive in your Inbox in the form of a legitimate-looking document, archive, or PDF file, which, once opened, will execute the virus program and encrypt all your files. To prevent such disastrous events, you have to avoid emails coming from unknown people/companies. Do not be tricked and do not let your curiosity win, no matter what the email subject line says. Even if it says that you just got your medical test results or that you have an invoice waiting for a review[5], ignore it. The most important thing that you should do is to check the email address of the sender. Chances are, it contains a few grammar mistakes or comes from someone who obviously doesn’t use an official company’s email. Finally, we suggest you keep all your programs up-to-date and install an anti-malware software for computer protection.

How to remove Lock2017 ransomware and all malware from my computer?

While you can easily remove potentially unwanted programs, ransomware viruses are totally different and to remove them precisely you need to have particular computing knowledge and skills. If you are not willing to risk, better remove the Lock2017 virus with anti-malware software. It is an excellent way to detect all dangerous programs and remove them at once, whereas manual malware removal procedure would take much longer and you would still risk leaving a couple of malicious components on the system. If you are ready to begin, please read this Lock2017 removal tutorial first.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Lock2017 ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Lock2017 virus Removal Guide:

Remove Lock2017 using Safe Mode with Networking

Lock2017 removal should be done only after booting the computer in a Safe Mode with Networking. If you do not know how to run your PC in this mode, follow these instructions. 

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Lock2017

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Lock2017 removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Lock2017 using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Lock2017. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Lock2017 removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Lock2017 from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

Recover your data from a backup, if you have it. If you do not, try one of the following tricks. One of them might help you to recover your files.

If your files are encrypted by Lock2017, you can use several methods to restore them:

Data Recovery Pro tool

Data Recovery Pro works perfectly when you need to restore some corrupted/deleted files. Although this tool might not be capable of restoring 100% of lost files, it is still worth a try.

Created a system restore point?

If you have created a system restore point, you can now recreate lost files. This is how you can do it.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Lock2017 and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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  • Phoebe

    Thanks so much for your help. i removed the ransomware and used the backup I had!

  • Buh273

    Please can someone help me and provide the decryption tool…

  • Joanne

    Cannot open my files because they were just locked by this ransomware! I need my documents in less than a week otherwise I will not pass my tests! someone please help me!

  • lordaz

    I was infected with this malware!