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LockBox ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware

An overview of the LockBox ransomware

LockBox virus

LockBox virus is another newly discovered ransomware [1] which encrypts files without mercy and demands victims to pay up if they want to see their files again. This Delphi-based parasite uses mORMot open source client-server [2] to execute its command and control functionality.

When the malicious virus executable personkey.exe infiltrates the computer, a true Pandora’s box opens: the malicious virus script starts scanning the PC for files and processes them in a way so they can no longer be accessed by the victim.

Typically, ransomware will use strong AES, and RSA encryption algorithms for that and Lock Box specifically employs AES-256.

This essentially means that it will not be enough to perform LockBox removal in order to fix the computer. The damage done by this parasite cannot be reversed by Reimage, Malwarebytes or any antivirus software of the sort.

The final stage of the ransomware attack is the dropping of the ransom note and listing the conditions of file recovery. The extortionists point out that there is no way to decrypt the data other than purchasing a Personal Key from their special TOR web page. Here is the full transcript of this message:

We found that all your files are encrypted with AES-256 algorithm.

Fortunately, we can help you decrypt your files.
To help you, you must write a message to us on our email
In the message, you must write your PERSONAL KEY, which is written at the end of this manual, and you must also attach no more than 3 encrypted files of no more than 2 mb each.

If you didn’t receive a reply within 24 hours after your message, please duplicate your message by email

If after 24 hours you still have not received an answer, you need to register a tor-email on link or
And write a message to the tor-mail trevinomason1@torbox3uiot6wchz.onion

ATTENTION: The message must be sent from the tor-mail, otherwise it will not be delivered and will not be read by us.

Also you can register tor-mail at the link http://torbox3uiot6wchz.onion (this link can only be opened in the tor browser


As you can see, criminals force victims to use this anonymous network for the communication purposes as well. Trevinomason1@torbox3uiot6wchz.onion TOR mail is one of the addresses that the extortionists indicate as their channel of contact. Nevertheless, entering such places of the web can be very dangerous.

Remember that trying to get back your files the hacker way can leave your computer permanently damaged or bricked entirely. Thus, we recommend you remove LockBox from the infected system before any of this happens.

Techniques encryption software uses to infiltrate computers

LockBox is a fairly new finding in the ransomware arena, but it is not difficult to guess how it proliferates. Most ransomware developers rely on already proven distribution techniques such as spam emails, fake software updates and deceptive downloads to spread around.

Luckily, knowing that, you can also learn how to avoid getting infected:

When it comes to the spam emails, remember that not all of them are filtered to the “Spam” section of your article. You should carefully evaluate every item that lands in your inbox and, most importantly, restrain yourself from downloading random attachments.

Fake software updates are typically related to adware. So, as long as you make sure your computer is clean from any of these infections, you should encounter deceptive pop-ups less much less frequently.

Finally, you should remember that LockBox can hide behind system optimization, malware detection tools or other software promoted on poor reputation websites. So, stay away from these sites!

Help your PC by performing LockBox removal

Although performing LockBox removal won’t help you restore your files, it is important that you banish the parasite from your PC in order to use it safely again.

Remember that ransomware must be eliminated from the infected devices automatically. Reimage is a good solution if you not only want to remove LockBox from your system but also refurbish it, by cleaning up malicious registry entries or restoring potentially missing files.

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To remove LockBox virus, follow these steps:

Remove LockBox using Safe Mode with Networking

In order to decontaminate LockBox, launch your PC in Safe Mode. Then you will be able to use your security software properly as it won't be blocked by this parasite anymore.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove LockBox

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete LockBox removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove LockBox using System Restore

Below you will find another technique of ransomware restraining.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of LockBox. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that LockBox removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove LockBox from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by LockBox, you can use several methods to restore them:

Performing data restore with Data Recovery Pro

Data Recovery Pro is probably the easiest option you can go for when it comes to data recovery. Follow simple steps below and restore your files!

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by LockBox ransomware;
  • Restore them.

Getting back important files using Previous Windows Versions feature

A brief Previous Windows Versions feature user's manual is provided here:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Employing Shadow Explorer to fight encryption

You may not be able to decrypt the files directly, but you may bypass the encryption by using Shadow Explorer. You will find the instructions how to use this tool below:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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