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Locked_file ransomware virus. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware
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The new ransomware appends .Locked_file extensions to encrypted files and demands a ransom

Locked_file virus

Locked_file ransomware is a new computer virus that targets Windows operating systems. The virus is very similar to .locked file extension virus, however, it adds a slightly modified file extension – .[restoreassistant2@tutanota.com].LOCKED_FILE. The virus aims to encrypt[1] all files as fast as possible, and afterward, it drops !HOW_TO_UNLOCK_FILES!.html file to provide a ransom-demanding message to the victim.

The Locked_file virus also modifies the original file name, replacing it with a set of random characters.

The ransom note launches via default web browser and suggests that “all files have been encrypted with strong cryptographic algorithm.” The threatening message suggests that the victim has 72 hours to contact cyber criminals via restoreassistant2@tutanota.com. The note also contains victim’s personal ID, which is used to identify each victim.

Traditionally, criminals provide a “test our decryption tool” feature and ask to send some files along with the identification code to their email address.

However, at the moment ransomware is under analysis, so it is unknown whether a free data recovery is possible. Please stay patient, because malware analysts might come up with a free .locked_file decryption tool.

To remove Locked_file virus, you will need a powerful and up-to-date anti-malware software. We suggest using Reimage, although you can use a security software of your choice. Before running your malware or spyware removal tool, make sure you restart your computer in Safe Mode with networking first. You can use Locked_file removal guidelines that we prepared to complete this task with ease.

Distribution of the new virus

The recently discovered ransomware doesn’t seem to be an in-development or test version of the virus, meaning that it poses a real threat to the virtual community and can get into anyone’s computer with only one condition – the computer has to be unprotected. Novirus.uk[2] experts share these tips that can help you to protect yourself against a ransomware attack:

  • To prevent ransomware attacks, we suggest installing a good security product and creating a data backup[3]. These are essential steps to take towards better computer security.
  • In addition, we strongly recommend staying away from questionable emails you might receive in your email account. If you noticed a suspicious letter from someone who wasn’t supposed to contact you – be it a well-known company or a suspicious stranger, do not open file attachments or links included in the email. These might appear to be straight paths to a complete data loss.
  • Finally, keep your programs up-to-date. It means that you should always use the latest versions of software so that cyber criminals couldn’t exploit vulnerabilities in them.

Remove Locked_file ransomware

If you want to continue using your computer, it is a must to remove Locked_file virus now. To entirely eliminate the malware, you must use a professional anti-malware software. Technically, it is possible to delete the virus manually, but you need to have outstanding computing skills to detect and eliminate them all.

Therefore, we strongly suggest choosing a reliable software to perform an automatic Locked_file removal for your.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Locked_file ransomware virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Locked_file ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Locked_file virus Removal Guide:

Remove Locked_file using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Delete Locked_file virus professionally. Restart the computer using the guidelines given below and run it in Safe Mode with Networking as explained below.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Locked_file

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Locked_file removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Locked_file using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Locked_file. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Locked_file removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Locked_file from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

To recover your files, use the most recent data backup that you have. If you do not have any data copies, try one of the following data recovery techniques:

If your files are encrypted by Locked_file, you can use several methods to restore them:

Test Data Recovery Pro

Although there is no guarantee that this tool will restore all of your files, you can test it and see whether Data Recovery Pro can recover some of the encrypted files. Here is how to use this software.

Shadow Copies can save you

Sometimes ransomware viruses fail to delete Volume Shadow Copies which are essential when trying to recover lost data. ShadowExplorer software can help you to restore your files for free (in case Locked_file malware failed to delete VSS).

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Locked_file and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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