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MoneroPay ransomware. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Ransomware

Files encrypted by MoneroPay can be decrypted for free

The cloak of MoneroPay ransomware

MoneroPay (also known as SpriteCoin ransomware) is a malicious program that encrypts files using AES cryptography[1] and appends .encrypted file extension to each of them. However, at the beginning of February 2018, researchers managed to crack malware’s code and created a free decryptor.[2]

Malware spreads as SpriteCoin package — a supposedly new cryptocurrency written in JavaScript.[3] For this reason, it also has an alternative name – SpriteCoin ransomware.

As soon as people download SpriteCoin.zip file from the Internet, malware shows Downloading blockchain message on the affected computer's screen. Meanwhile, Spritecoind.exe stealthily starts encrypting the most valuable data on the victimized system. Thus, users barely suspect something shady until this nasty procedure is over.

Questions about MoneroPay ransomware

Following data encryption, malware opens MoneroPay window which serves as a ransom note where victims are asked to pay 0.3 Monero for a decryption key:

Your files are encrypted. 

If you close this window, you can always restart and it should appear again. 
All your files have been encrypted by us. This means you will be unable to access or use them. In order to retrieve them, you must send 0.3 monero (about $ 120 USD) to: 
[wallet address] 
Make sure you include your payment ID: XXX
Use CTRL + C to copy both 
IF YOU DO NOT INCLUDE YOUR PAYMENT ID, YOUR FILES CAN NOT BE DECRYPTED. Do not waste your time. 
If you have paid, click on the DECRYPT button to return your files to normal. Do not worry, we'll give you your files back if you pay. 

Even though the price of MoneroPay decryptor is considerably low, you should not pay the ransom. Note that criminals often try to calm you by saying not to worry and that your files are safe. However, this is merely an attempt to convince you that making the transaction is the only choice. Additionally, researchers created a free decryption tool and paying the ransom should not be even considered.

Hence, you have to remove MoneroPay (a.k.a. SpriteCoin virus) and recover your files using backups. In case you do not store them in the cloud or another external drive, you can use a free MonorePay decryptor. However, if some of the files remain corrupted, feel free to try alternative techniques to get back your data. They are provided at the end of this article.

We highly recommend Reimage for MoneroPay removal. This is the safest and fastest option to eliminate this high-risk computer threat. However, if you have another robust security software, it might also help you during the termination procedure. 

Malware spreads as a fake cryptocurrency wallet

As we have already mentioned, MoneroPay ransomware spreads inside the package of SpriteCoin – a fake cryptocurrency wallet. Usually, ransomware arrives as fake software updates or spam emails. However, criminals switched their distribution techniques to benefit from people who seek to make profit out of cryptocurrencies.

The obfuscate ransomware can be placed on shady websites, hacker forums or peer-to-peer (P2P) networks[4]. Likewise, you should avoid not only visiting such sites but also downloading any content stored there. Note that the executable of the file-encrypting virus can look innocent or even legitimate. Thus, make sure that you pay close attention when it comes to downloading software to your computer.

Additionally, it is wise to stay away from promotional ads online. Even though they look attractive and genuine, in most cases such advertisements might lead you to a suspicious website or directly download the ransomware once clicked. Thus, use a professional antivirus tool to protect your computer.

Delete MoneroPay ransomware and recover your files for free

Firstly experts from BedyNet.ru[5] warn that manual MoneroPay removal should not be considered. This ransomware is a tricky computer threat which might stealthily let other dangerous viruses enter your system. Thus, do not risk damaging your PC permanently and opt for automatic elimination.

You can get rid of MoneroPay ransomware with the help of powerful anti-malware software. We strongly recommend using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, or Malwarebytes Anti Malware to help you. They are designed to be easy to use for a regular or inexperienced computer user. You will finish the elimination procedure with only a few clicks.

After you remove MoneroPay (SpriteCoin virus), you can download a decryption software and recover your files. You can find more information about this process below.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall MoneroPay ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual MoneroPay virus Removal Guide:

Remove MoneroPay using Safe Mode with Networking

First, reboot your computer to Safe Mode with Networking to start ransomware removal.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove MoneroPay

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete MoneroPay removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove MoneroPay using System Restore

You can try this alternative method in case the first one doesn't work. Follow the instructions below to boot your system into Safe Mode with Command Prompt:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of MoneroPay. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that MoneroPay removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove MoneroPay from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by MoneroPay, you can use several methods to restore them:

Get back your files with Data Recovery Pro

If you are the victim of the ransomware, try to recover files with this expert-tested tool. IT professionals highly recommend this software since it can also help you if you have accidentally deleted important data. However, it's not an official decryptor. Hence, we recommend this tool only if an official MoneroPay decrypter fails to do the task.

Recover individual files with Windows Previous Versions feature

If you are particularly interested in retrieving only individual data, make sure that System Restore function was enabled and read the instructions below:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer after ransomware attack

This tool is useful if the ransomware hasn't deleted Shadow Volume Copies from the victimized system only.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

MoneroPay decryptor

Security researchers from NioGuard Security Lab managed to create MorePay or SpriteCoin decryptor. You can find a download link and detailed instructions how to use it here.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from MoneroPay and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References