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  • Active
  • Severity: Medium
  • Adware
  • Windows, Mac
  • Verified · Feb 2021

How to remove MyPC Doctor virus

A step-by-step removal guide for affected devices. Follow the verified procedure below — most readers complete it in under 10 minutes.

Alice Woods · Likes to teach users about virus prevention

PC Doctor Communications Manager is the virus that tries to trick you into calling to the fake technicians

PC Doctor Communications Manager or MyPC Doctor virus is another example of the adware program that aims to spread shady tools. It is another rogue application involved in a Tech Support Scam scam. It spreads and infiltrates computers like a silent intruder or a Trojan horse[1]. As soon as it gets inside, it locks the affected computer’s screen.

The lock screen itself is not dangerous for the vast majority of computer users. However, the PC-Doctor Communications Manager virus tries to scare people that their computers are in great danger as well. It delivers a fake security warning and urges to call phony support service to solve them.

The main lock screen informs that these computer-related issues have been spotted by PC Doctor Communications Manager tool itself, and delivers an “Error Code generated: b-00xx01” message. To fix it, users have to call one of the provided toll-free numbers – 1855 223 9012 or 0800 0662548. These technicians can ask for your personal details or credit card information. Be careful.

Image of MyPC Doctor virus

According to the message, fake technicians are waiting for the call 24/7. On the same window PC Doctor Communications Manager malware delivers a small box that informs about “ERROR_BAD_COMMAND 22 (0x15)”, asks to call the provided number, and enter a particular password to get back access to the computer. It goes without saying that calling these numbers won’t help to fix your PC[2]. Sadly, you may expect opposite results.

MyPC Doctor Alert!!
A problem has occurred that needs your attention:
Error Code generated: b-00xx01
Please Call us for more assistance.
We will be helping you 24X7. Toll Free Number
1855 223 9012
0800 0662548

What is more, MyPC Doctor virus also uses the name of the well-known American Internet security company Malwarebytes. The virus delivers a fake security screen about computer infections and informs about the necessity to call provided numbers.

Using the name of a reliable company helps to trick victims and make them believe in the scam. Unfortunately, these fake technicians behind PC Doctor Communications Manager probably want you to purchase and install particular software that is necessary to solve some errors. Also, you may be tricked to install remote access tools that allow scammers to do whatever they want with your computer.

Indeed, this activity may lead to huge problems such as malware attack[3], money loss,[4] or identity theft. Start PC Doctor Communications Manager removal as soon as you see this suspicious security alert. Scan your PC with SpyHunterCombo Cleaner, MalwarebytesMalwarebytes or other reputable malware removal tools.

Please, do not try to remove PC-Doctor Communications Manager manually because you may harm your computer. If anything gets damaged by the PUP itself or by any other intruders, you can run FortectIntego and repair needed files, system functions yourself. Otherwise, the performance suffers when the PUP affects crucial functions of the system.

Silent distribution of rogue tools

PC-Doctor Communications Manager is the Tech Support Scam virus that spreads with a help of other programs that you can download from the Internet[5]. Sadly, the majority of computer users do not pay proper attention to the software installation process.

Secure software installation starts from choosing reliable sources for downloads and reading official documents, such as License Agreements or Privacy Policy. If your chosen software does not provide these documents, you should not install it. Furthermore, for new program installation use Advanced/Custom mode only.

Basic, Quick, Recommended or Standard setups do not let to see the list of optional applications that may have been added to the software package. Meanwhile, advanced installation mode discloses extra applications and often allows to reject their installation. 

Ways to eliminate PC Doctor Communications Manager virus

The fake lock screen with a security warning should urge you to take care of your computer, and we do not need to call fake remote technicians. Your computer needs a full system scan with reputable malware removal software such as SpyHunterCombo Cleaner or MalwarebytesMalwarebytes. With a help of one of these tools, you will be able to perform PC-Doctor Communications Manager removal.

Bear in mind that it’s the only safe way to get rid of this cyber threat safely. Do not try to detect and delete te PUP, malware or a Trojan yourself. You may damage your computer even more. However, malware can prevent you from accessing, installing, or updating security tools. In this case, our prepared guidelines will help you to remove MyPC Doctor from the PC successfully.

Do not forget about issues that the PC Doctor Communications Manager virus can create and make sure to restore any files or registry entries that got altered or corrupted behind your back. You can do that with applications like FortectIntego. These tools can restore functions and ensure that the machine is running properly.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows

Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Reset Internet Explorer

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete...
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset.Reset Internet Explorer

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2

Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari

Did this guide help?

3 comments

  1. Vanda

    I was terrified seeing this message on my PC

  2. Hicent

    scammers are horrible people...

  3. Peter

    My mother just called me and told about some PC Doctor warning about computer issues. I guess her computer was infected with this malware. Hopefully, your instructions will help to fix my mothers computer.

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