Remove MyPC Doctor virus (Tech Support Scam) - Tutorial
MyPC Doctor virus tries to trick you into calling to the fake technicians
Questions about MyPC Doctor virus
MyPC Doctor virus is another example of the Tech Support Scam campus. It spreads and infiltrates computers like a Trojan horse[1]. As soon as it gets inside, it locks affected computer’s screen. The lock screen itself is quite dangerous for the vast majority of the computer users. However, MyPC Doctor Tech Support Scam virus tries to scare people that their computers are in great danger as well. It delivers a fake security warning and urges to call phony support service to solve them. The main lock screen informs that these computer-related issues has been spotted by MyPC Doctor, and delivers an “Error Code generated: b-00xx01” message. To fix it, users have to call one of the provided toll-free numbers – 1855 223 9012 or 0800 0662548. According to the message, fake technicians are waiting for the call 24/7. On the same window MyPC Doctor malware delivers a small box that informs about “ERROR_BAD_COMMAND 22 (0x15)”, asks to call the provided number and enter a particular password to get back access to the computer. It goes without saying that calling these numbers won’t help to fix your PC[2]. Sadly, you may expect opposite results.
MyPC Doctor Alert!!
A problem has occurred that needs your attention:
Error Code generated: b-00xx01
Please Call us for more assistance.
We will be helping you 24X7. Toll Free Number
1855 223 9012
0800 0662548
What is more, MyPC Doctor virus also uses the name of the well-known American Internet security company Malwarebytes. The virus delivers a fake security screen about computer infections and informs about the necessity to call provided numbers. Using the name of the reliable company helps to trick victims and make them believe in the scam. Unfortunately, these fake technicians probably want you to purchase and install particular software that is necessary solving some errors. Also, you may be tricked to install remote access tools that allow scammers to do whatever they want with your computer. Indeed, this activity may lead to the huge problems such as malware attack[3], money loss[4] or identity theft. Start MyPC Doctor removal as soon as you see this suspicious security alert. Scan your PC with Reimage or other reputable malware removal tool. Please, do not try to remove MyPC Doctor manually because you may harm your computer.
MyPC Doctor virus locks affected computer's screen and urges to call to the fake tech support service.
How does this Trojan spread?
MyPC Doctor Tech Support Scam virus spreads with a help of other programs that you can download from the Internet[5]. Sadly, the majority of computer users do not pay proper attention to software installation process. Secure software installation starts from choosing reliable sources for downloads and reading official documents, such as License Agreements or Privacy Policy. If your chosen software does not provide these documents, you should not install it. Furthermore, for new program installation use Advanced/Custom mode only. Basic, Quick, Recommended or Standard setups do not let to see the list of optional applications that may have been added to the software package. Meanwhile, advanced installation mode discloses extra applications and often allows to reject their installation. If you cannot deselect them and reject their installation, quit installation right now. This software is not reliable and might install not only PUPs but malware as well.
What to do after MyPC Doctor hijack?
The fake lock screen with security warning should urge you to take care of your computer, and we do not need calling fake remote technicians. Your computer needs a full system scan with reputable malware removal software such as Reimage or SpyHunter 5Combo Cleaner. With a help of one of these tools you will be able to perform MyPC Doctor removal. Bear in mind that it’s the only safe way to get rid of this cyber threat safely. Do not try to detect and delete Trojan yourself. You may damage your computer even more. However, malware can prevent you from accessing, installing or updating security tools. In this case, our prepared guidelines will help you to remove MyPC Doctor from the PC successfully.
To remove MyPC Doctor virus, follow these steps:
Remove MyPC Doctor using Safe Mode with Networking
If you cannot remove the lock screen or access security software to start automatic MyPC Doctor removal, follow the steps below.
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Step 1: Reboot your computer to Safe Mode with Networking
Windows 7 / Vista / XP- Click Start → Shutdown → Restart → OK.
- When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
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Select Safe Mode with Networking from the list
Windows 10 / Windows 8- Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
- Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
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Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window.
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Step 2: Remove MyPC Doctor
Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete MyPC Doctor removal.
If your ransomware is blocking Safe Mode with Networking, try further method.
Remove MyPC Doctor using System Restore
If malware stops you from automatic elimination, follow these steps to disable the virus and run malware removal program.
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Step 1: Reboot your computer to Safe Mode with Command Prompt
Windows 7 / Vista / XP- Click Start → Shutdown → Restart → OK.
- When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
-
Select Command Prompt from the list
Windows 10 / Windows 8- Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
- Now select Troubleshoot → Advanced options → Startup Settings and finally press Restart.
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Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window.
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Step 2: Restore your system files and settings
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Once the Command Prompt window shows up, enter cd restore and click Enter.
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Now type rstrui.exe and press Enter again..
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When a new window shows up, click Next and select your restore point that is prior the infiltration of MyPC Doctor. After doing that, click Next.
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Now click Yes to start system restore.
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Once the Command Prompt window shows up, enter cd restore and click Enter.
Bonus: Recover your data
Guide which is presented above is supposed to help you remove MyPC Doctor from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.If your files are encrypted by MyPC Doctor, you can use several methods to restore them:
Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from MyPC Doctor and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes
About the author
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References
- ^ Trojan horse (computing). Wikipedia. The free encyclopedia.
- ^ Olivia Solon. What happens if you play along with a Microsoft 'tech support' scam?. Wired. The in-depth coverage of current and future trends in technology.
- ^ Michael Kan. This malware attack starts with a fake customer-service call. CSO. Security news, features and analysis about prevention, protection and business innovation.
- ^ Alex Thomas Sadler. Warning: This fake tech support scam is costing people big bucks!. Clark. Consumer advice, articles and information from the nationally syndicated radio talk show host.
- ^ Dangers of Free Downloads. Norton Security Online. Internet Security from Symantec.
January 31st, 2017 at 5:07 am
I was terrified seeing this message on my PC
January 31st, 2017 at 5:08 am
scammers are horrible people…
January 31st, 2017 at 5:09 am
My mother just called me and told about some PC Doctor warning about computer issues. I guess her computer was infected with this malware. Hopefully, your instructions will help to fix my mothers computer.