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Remove (Free Guide) - Removal Instructions

removal by Alice Woods - - | Type: Browser Hijackers is the product from Innova Media that operates by affecting your in-browser searches with commercial content is the browser hijacker that can install other toolbars, extensions and redirect to fake update pop-ups to track information about you for the advertiser. Unfortunately, once the infiltration happens, this hijacker can start altering system or browser settings and delivering commercial content directly to your screen. This is a potentially unwanted program, so all the material leads to other associated pages and websites, in most cases, filled with scripts that get triggered once you click on the page.

Any search engine and toolbar, adware program or hijacker like virus can access information about your online preferences and collect that information for advertising purposes. Later on, this collected and tracked data gets used by third-party companies that sponsor the distribution of the hijacker and get their own revenue from all views and page visits.

Type Browser hijacker
Category Potentially unwanted programs
Developer Innova Media
Distribution Freeware installations
Elimination Use anti-malware tool and remove We can recommend Reimage
Main danger Collects information related to your online browsing preferences and can share this data with third-party companies is the hijacking software that can show promotional content and push various tools, applications that cause even more problems to your machine. However, those pop-ups and redirects with such content appear directly on your screen while other processes run in the background of your machine.

This can run on your computer and then start to cause adware-type symptoms on the infected system. There is not much difference between this cyber threat and any other browser hijacker, or general PUP. Those symptoms include:

  • commercial content not originating from the website;
  • banners, pop-ups filling the screen with ads;
  • searching results injected with hyperlinks, in-text ads, banners;
  • changed settings of the default search engine, homepage, new tab;
  • installed extensions, toolbars, plug-ins.

These are the main features from which you can identify the PUP infection. Once you notice any of them, perform removal and make sure to clean the machine as soon as possible. Unfortunately, when you give more time for the intruder, the more changes can be done.

Elimination process may get even more difficult when all the browser preferences get altered, startup programs and task schedules set to launch on the computer at specific times. Rely on Reimage and remove virus damage during a system scan, as many experts[1] recommend. virus is a browser hijacking tool designed to affect processes on the web browser mainly.
You should remove as soon as possible, so all the additional processes related to the PUP are not triggered. Remember that various browser hijackers, adware-type threats, and rogue tools have the ability to track your behavior online and use that information for malicious purposes. is related to various third-party advertisers, and although the ad-tracking issue is not properly disclosed in the Privacy Policy, that collected data can be shared with them:

We will use your information for the following purposes: Operating the Service ‐ We use your information to the extent necessary to operate your service, and ensure compatibility with your device. Reporting ‐ We use your information to generate reports and analytics. Internal operations ‐ We use your information to support our internal operations ‐ including security, and internal debugging. Fraud detection and prevention ‐ We use your information to detect and prevent fraud. Updates ‐ We use your information in order to provide you with updates in connection with the Service. Advertising ‐ We use your information in order to show you ads and offers.

These claims from developers may seem harmless, but take everything into consideration and don't fall for these scammers since they can use deceptive techniques to gain your trust. Everything is more simple – data about your goes to advertisers, and they can create commercial content more geared towards your preferences. This way, you are more convinced to click on the pop-up ad or visit the page. Monetization is very important for these sponsors because views and visits can gain profit easily.[2] hijack PUP is the tool used to deliver altered results filled with promotional content and redirect online traffic to ad-supported pages.

Infections come to your browser from shady freeware installation setups

In most cases, when people encounter such infections like PUPs, they cannot determine what triggered the infiltration because main techniques used by the developers include deceptive websites, promotional content, and installation of similar software.

This is a common method borrowed from marketing because software bundling is used in such instances.[3] However, users can avoid these infections during the freeware installation processes. It is not that difficult, but nowadays, people are more eager to save time and choosing recommended or quick options every step of the way.

Unfortunately, default installation options allow all the pre-packed programs on the system, and you cannot see the list of things you don't want to get. Going for Advanced or Custom options is the key because this way, you see the full list and can de-select suspicious additions. termination involves manually resetting browsers and scanning the machine

If you want to remove with all the associated files and programs fully, you need a full system scan that can indicate all the issues with your machine and show dangerous files and programs that cause all the problems with your device. This can be achieved with anti-malware tools and system optimization programs. removal is not that difficult as it may seem, but the process requires paying closer attention to details and system scan results especially. When the anti-malware program checks the machine for potential issues or cyber threats, it indicates various programs and allows the user to delete them all.

Although virus may affect more parts of the system than the browser, results also include registry entries and other files that when removed, may cause additional problems. Make sure to check the places of those files before manually deleting them. Once all the PUPs get indicated, you can clean the system and terminate the shady online searching service.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove, follow these steps:

Uninstall from Windows systems

Eliminate from the machine and clean the system fully

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Your browser may get affected by direct intruders related to hijack, so set Chrome to Default:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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