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Package Access Helper. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Malware

Package Helper process might drain Android phone's battery

Examples of Package Access Helper error

Package Access Helper (PAH) or com.android.defcontainer package is an Android application or process that uses lots of device resources and drains battery life. It is provided by APK DefaultContainerService.apk; thus, it seems to be a legitimate service.

However, many users suspect that this can be a version of Android virus[1] due to the unknown appearance and draining the battery. However, specialists assume that this activity is triggered by the incorrectly installed application or its update. Package Helper is used when installing or uninstalling other applications or packages.

When install/uninstall process is not finished completely, the process keeps running. In some cases, users can remove Package Access Helper problem by reinstalling update or app. Additionally, installing all available updates from Google Play Store might help too.

Additionally, Android users report about receiving an “Unfortunately, package access helper has stopped” error soon after upgrading operating system or applications. It is reported that the error occurred when using Spotify, Wiko Ufeel Prime, and Amazon apps. However, the same issue might occur with other applications too.

Due to the “Unfortunately, package access helper has stopped” error, applications cannot be opened or installed. Additionally, they can crash or trigger device reboot. There’s no doubt that these activities are not normal and has to be fixed.

Despite numerous complaints about Android or Google forums, there’s still unclear why this issue occurs and how to get rid of it properly. However, in some cases, it might be related to infiltration of mobile malware. Usually, it's a system-related problem. Thus, users are advised to perform the Factory reset or flash the factory image.[2]

However, if this error message or high battery usage are also followed by an increased amount of ads, redirects to suspicious websites or strange security pop-ups, your smartphone or tablet is most likely to be infected with Android malware. In this case, you should scan the system with Reimage or another mobile anti-malware and perform automatic Package Helper virus removal.

The application appears after incorrect app installation or updates

As we have already mentioned, the Package Access Helper shows up as soon as some problems with an update, upgrade or install processes occur. Users report that they noticed diminished battery life and spotted this app after upgrading to Android Lolipop. Others tell that the issue emerged after upgrading other apps.

However, a mobile security team from virusi.hr[3] note that in some cases the legit name of the Android process might be used by cyber criminals. Malicious apps can be downloaded even from the legit Google Play store too. However, in most cases, mobile malware sneaks into the system after installing applications from third-party stores.

Therefore, Android users are reminded to avoid unauthorized app stores and always check the information about developers and read user reviews even though you are downloading apps from Google Play Store.

Remove Package Helper virus from your Android device

It’s impossible to remove Package Access Helper itself. You cannot delete or uninstall it as an ordinary Android app. It’s a part of the system package. Therefore, in order to fix the problem and save your battery from damage, you have to try one of these methods:

  • restarting the device;
  • install all available updates from Google Play Store;
  • reinstall the program that triggered the “Unfortunately, package access helper has stopped” error;
  • uninstalling/reinstalling app updates;
  • downgrading/upgrading Android OS;
  • clear cache partition;
  • format and remove SD card;
  • factory reset;
  • flash the factory image (Warning: if your device is under warranty, you should bring it to the warranty service. It’s not only a complicated task, but it also voids the warranty due to the necessity to unlock device’s bootloader).

However, if you suspect that you are dealing with a mobile virus, you should opt for the automatic Package Access Helper removal. It requires scanning your Android device with professional and up-to-date mobile anti-malware like Reimage.

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About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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References

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