Severity scale:  
  (92/100)

Remove PacMan virus (Free Instructions) - Quick Decryption Solution

removal by Julie Splinters - -   Also known as PacMan ransomware | Type: Ransomware

PacMan – ransomware which targets English and German-speaking users

PacMan ransomware

PacMan virus (can also be found as PacMan ransomware) is a very malicious cyber threat, which can lead people to serious PC-related issues. This cyber threat can easily block their important files and then start asking via message to pay a ransom in exchange for unblocking them. Of course, you shouldn't even imagine about a ransom of $20. This cyber threat asks to pay $1500, which is 0,2 in Bitcoin. In addition, for further identification of PacMan ransomware, you will spot all locked files with the .encrypted extension added to the file name. If you think that your computer has already been affected by this notorious ransomware, you go straight to it. Otherwise, this ransomware[1] may try to infect your machine with additional malware and may also steal your personally identifiable information from your computer.

Name PacMan
Malware type Ransomware
Extension .encrypted
Ransom price 0,2 BTC
Target English and German speakers
Distribution Via phishing emails mostly
Detection Reimage can identify malicious content
Removal process Make sure you get rid of ransomware ASAP

Once PacMan ransomware infiltrates the system, it uses AES encryption for encrypting these files: 3fr, accdb, ai, arw, bay, cdr, cer, cr2, crt, crw, dbf, dcr, der, dng, doc, docm, docx, dwg, dxf, dxg, eps, erf, indd, jpe, jpg, kdc, mdb, mdf, mef, mrw, nef, nrw, odb, odm, odp, ods, odt, orf, p12, p7b, p7c, pdd, pef, pem, pfx, ppt, pptm, pptx, psd, pst, ptx, r3d, raf, raw, rtf, rw2, rwl, srf, srw, wb2, wpd, wps, xlk, xls, xlsb, xlsm, xlsx.

If your files have been locked by this dangerous file locker, note that you will be urged to pay to the crooks in order to receive a decryption tool. However, people who spread PacMan ransomware cannot be trusted as they are already committing a crime by secretly installing on victims' computers, locking files, and demanding ransom for such activity.

If you are a victim of PacMan ransomware, read the following text and analyze the ransom note:

Sorry, your files have been 
paid in. Bitcoin is required. After your payment has been made. 
Amount USD [1500] 
Amount BTC [0.2] 
Bitcoin Address [ 17yKCVNb7EQQpr5ABKGcVpGSPVWFTxhReR ] 
[Check for payment] 
Help 
How to buy Bitcoin? (click)  
Further Assistance? Write to pacman.support@protonmail.com 

We recommend declining any offers to purchase decryption tools and transfer money to the given Bitcoin wallet address. Instead of completing what the criminals say, remove PacMan virus from your Windows computer system. Use anti-malware software such as Reimage to detect all malware-laden content on the machine.

PacMan removal is a necessary process to perform if you want to avoid further possible damaging consequences and restore your files back to their previous states. Make sure that you boot your computer to Safe Mode with Networking and just then try our below-provided data recovery techniques.

You need to know that file locking threats are dangerous not only because you might face losses of valuable data but PacMan ransomware might also be capable of injecting other malware, modifying your Windows Registry and Task Manager[2] sections, placing rogue executables all over the system, and so on.

PacMan virus
PacMan virus - ransomware that can place malicious content all over the Windows computer system

Ransomware infects systems via phishing messages most of the time

According to tech experts from Virusai.lt,[3] ransomware is mostly spread via phishing emails. Some of them are designed to report about missing payments, others ask to confirm purchasing details and so on. To sum up, these emails are trying to fool users into downloading their infected attachments. Fortunately, most of such emails are filled with grammar or typo mistakes.

Also, they include suspicious sender and so on, so you should try to inspect every element of an email if you do not know the sender. If you ever receive questionable-looking messages, ensure that you eliminate them immediately or carefully identify their content before opening. However, note that reputable organizations will not bother you by sending informative messages by email, they are most likely to call you directly.

Remove PacMan virus from your Windows operating system and all its executables

Unfortunately, if this ransomware infects your system, it leaves you without an ability to decrypt your encrypted files. For that you need to pay a ransom and get a decryption code. However, we suggest refusing this suggestion and performing the PacMan ransomware removal from your Windows computer. Nevertheless, you can also try a backup or using file recovery tools. If you have been performing backups, you should be capable of restoring your files.

One more thing before you remove PacMan virus, you should use reputable anti-malware tools to detect all malicious content that might be hidden all over your computer system. Use programs such as Reimage, SpyHunter 5Combo Cleaner, or Malwarebytes to achieve such goal. Additionally, take care of your files' backups in the future. Store copies of all important data on remote servers or devices, and keep them in touch only with the owner, i.e. yourself.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PacMan virus, follow these steps:

Remove PacMan using Safe Mode with Networking

PacMan ransomware can be disabled if you boot your computer to Safe Mode with Networking by following these instructing steps:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove PacMan

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete PacMan removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove PacMan using System Restore

Turn on System Restore to get rid of the malicious activity that has recently been performed on your computer system:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of PacMan. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that PacMan removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove PacMan from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by PacMan, you can use several methods to restore them:

Use Data Recovery Pro for file recovery on your Windows computer:

If you have some files that you want to recover because they were encrypted, locked, or corrupted, you can continue with this method.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by PacMan ransomware;
  • Restore them.

Try activating the Windows Previous Versions feature:

Use this method to bring some of your files back to their previous states.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try out the Shadow Explorer tool for data recovery:

Recover some of your files with the Shadow Explorer program. Make sure that each step is performed as required in order to reach the best results.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Currently, no PacMan ransomware decryptor has been released.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from PacMan and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunter 5Combo Cleaner or Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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