Severity scale:  
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Pulpy ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
12

Pulpy operates as a ransomware-type cyber threat

Image of Pulpy ransomware virus

Pulpy is a file-encrypting virus that uses AES-256 and RSA-2048 encryption cipher to lock important data on the targeted computer. Ransomware appends .AES file extension to prevent users from opening and using their files.

Originally, Pulpy ransomware[1] targets English speaking computer users. Malware might be included in the malicious email or spread via vulnerable RDP configurations. Once the malicious payload 1d Ptin.exe is dropped on the system, ransomware starts data encryption procedure and delivers a ransom note in Instruction.txt file when its over.

Malware researchers discovered two variants of the Pulpy virus ransom note which uses two different contact emails – pulpy2@cock.li and pulpy@protonmail.ch.

Version 1:

Hi, all your files is have Been encrypted. CAN decipher a the if You you the write to me on the mail: pulpy2@cock.li Otherwise, all your files is deleted will of the BE Within 2 days without any problems!

Version 2:

Hello all of your files are encrypted, the decryption of all your file please contact us at email: pulpy@protonmail.ch

However, contacting cyber criminals is not recommended because it may only lead to money loss. There’s no doubt that crooks demand to pay a couple of hundreds of dollars in Bitcoins for unknown decryption software. Though no one can ensure that this software actually exists and criminals will let you use it.

Thus, it’s highly recommended to remove Pulpy from the computer instead of accepting hackers’ offer. Ransomware elimination requires scanning the system with reputable malware removal software, such as Reimage. However, if you cannot run security software, please follow the guide given below the article and do not try to terminate ransomware-related entries yourself.

Keep in mind that, Pulpy removal does not recover your files. For that, you will need to use backups or try third-party software. However, the virus is not decryptable yet, so chances to restore encrypted data without backups are low.

Rozok ransomware – a Russian version of Pulpy

Pulpy has a version that targets Russian-speaking[2] computer users called Rozok. This variant is written in the enbild.exe file. However, the operation peculiarities and appended file-extension are similar. The main difference is a ransom note which is written in Russian language and uses different contact email address.

The original ransom note of Rozok virus says:

Все ваши файлы и данные зашифрованны.Для дешифровки свяжитесь с нами : rozlok@protonmail.com .Чем дольше мы ждём-тем больше.Вам придёться заплатить.

Translation from the Russian language:

All your files and data are encrypted. For decryption, please contact us: rozlok@protonmail.com. The longer we wait, the more. You have to pay.

This version of the Pulpy does not hide that criminals are willing to profit from the victims. Even though they do not tell the exact size of the ransom, it’s clear that crooks are willing to obtain as much money as possible. For this reason, it’s still not recommended following the orders. We highly recommend Rozok removal instead.

Distribution methods of the ransomware and short prevention tips

Both versions of malware spreads using similar methods:

  • vulnerable RDP configurations;
  • malicious email attachments;
  • compromised websites (e.g., sports, automotive, etc.)

Thus, it’s recommended to strengthen RDP configurations[3] and avoid visiting high-risk websites. It’s also important to be careful with received emails. Do not click or open attachments if you do not know the sender or the content of the message seems suspicious. Always double-check the information before clicking on unknown content.

Removal of the Pulpy/Rozok ransomware

To remove Pulpy or Rozok ransomware from the computer, you have to follow the same removal guide. As we have mentioned in the beginning, elimination requires scanning the system with a reputable malware removal software. Manual removal is not recommended because ransomware is a complicated cyber threat that is hard to get rid of.

For Pulpy removal, we recommend using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. These tools can safely terminate malicious processes and clean computer from malware. For more information, please follow the guide below.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Pulpy ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Pulpy virus Removal Guide:

Remove Pulpy using Safe Mode with Networking

Reboot the system to Safe Mode with Networking to remove to Pulpy ransomware:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Pulpy

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Pulpy removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Pulpy using System Restore

This method might also help to disable the virus to run automatic removal:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Pulpy. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Pulpy removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Pulpy from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Pulpy, you can use several methods to restore them:

Data Recovery Pro might help to restore encrypted files

Data Recovery Pro helps to restore corrupted files. However, it's not a not an official Pulpy decryptor. Thus, it might only help to restore some of the encrypted files.

Try Windows Previous Versions feature

If System Restore has been enabled before ransomware attack, you can restore individual files:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might help if shadow copies were not deleted

ShadowExplorer can recover files using Shadow Volume Copies. Thus, if ransomware did not delete them, follow these steps:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Pulpy/Rozok decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Pulpy and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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