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Remove PUP.Optional.Trovi (Virus Removal Guide) - Jul 2020 update

removal by Olivia Morelli - - | Type: Browser Hijackers

PUP.Optional.Trovi is a general detection name showing a search virus running in the system 


PUP.Optional.Trovi is the heuristic name that indicates a browser hijacker hailing from the Trovi family on the system. Mostly, the term is used by Malwarebytes anti-malware, so, if infected, other security programs will warn you by using a different term. Once this AV tool detects this search virus, it quarantines the PUP and offers to remove it. However, sometimes Malwarebytes keeps showing this result and it seems that there is no way to get rid of PUP.Optional.Trovi. The initial symptoms of the infection include in-browser redirects to the and similar domain which are unfamiliar. Additionally, you can notice numerous ads appearing on your favorite sites. If these symptoms seem familiar, remove all the traces of this PUP.

Name PUP.Optional.Trovi
Type Browser hijacker[1]
Associated with Trovi; sometimes Conduit
Distribution Freeware installations, other PUPs, deceptive advertisements, questionable sites
Possible danger Can access various data and record that information for the later use in advertising campaigns, install other potentially unwanted applications, in-browser content
Main symptoms Shows commercial content, redirects to suspicious pages, appears as a detection name on AV tool scans and alerts
Elimination Install a proper anti-malware tool that can clean the machine and remove PUP.Optional.Trovi entirely 

PUP.Optional.Trovi is the potentially unwanted program that can run on the machine before it shows any symptoms and causes particular issues. This is because browser hijacker first changes startup programs, preferences and even alters web browser settings to ensure that the particular domain is set as homepage, default search engine, new tab, and is automatically loaded on Google Chrome, Mozilla Firefox, Internet Explorer and other popular web browsers.

Typical symptoms of such intruder like PUP.Optional.Trovi virus includes questionable content delivery and online traffic redirects because PUP developers, in most cases, create these intruders with the purpose of generating revenue for advertisers. Various commercial content creators rely on such intrusive programs that generate views and visits on particular sites.

PUP.Optional.Trovi redirects and additional issues related to your in-browser searches are the most frustrating and annoying for the victim because, once the browser hijacker gets on the system, online browsing becomes unpleasant and useless.

When is set as the default search engine, all the attempts to search something on the internet end in results filled with commercial content like:

  • banners;
  • pop-ups;
  • in-text links;
  • hyperlinks;
  • deceptive pages.

PUP.Optional.Trovi virusPUP.Optional.Trovi is the name of a threat that AV tools detect and alert a user about.

Unfortunately, all these commercial content-based symptoms of Pup.optional.trovi are not that harmful when compared to the data tracking issue. All those banners, pop-up advertisements, and redirects are there on the screen to redirect you to shady pages. However, each click on the marketing material also allows the PUP and even third-party advertisers to access information about you.

From the minute PUP.Optional.Trovi gets on the system it starts to track and even record details about your device, location, software, and hardware you use. Also, details like most viewed pages, search queries, IP addresses get collected because all this information is useful in later advertising campaigns.

Researchers[2] note that all the data accessed by the PUP.Optional.Trovi is used for more personalized content creation because these advertisers sho sponsor the distribution of PUPs to target you as the client and customer. The more personalized advertisements ensure that you may click on the pop-up or even purchase the product pushed on the ad.

PUP.Optional.Trovi creators can obtain this non-identifiable data and share it with other companies, third-party advertisers, but your data may also end up in the hands of malicious actors who develop scams and other shady campaigns. You should be aware of such possibilities and make sure to protect your privacy.

The best solution for that is PUP.Optional.Trovi removal and system cleaning. React to this cyber infection as soon as you notice any activities on the browser or get alerted by your antivirus tool that something shady is happening on the computer. You can rely on the tool that delivered you this notice or get alternate tool.

We want to note that you need to remove PUP.Optional.Trovi and other browser extensions, toolbars or add-ons completely to end all the intrusive symptoms once and for all. For that, you can find a few tips below the article where we show how to reset the browser to default. Also, make sure to scan the system with Reimage Reimage Cleaner Intego and remove all the possible virus damage.

PUP.Optional.Trovi hijackerPUP.Optional.Trovi is the heuristic name of the browser hijacker. When such a result appears on the screen, you can be sure that browser hijacker is affecting the performance of your machine.

Bundled freeware and shareware services spread potentially unwanted programs around

Various potentially unwanted programs get packed with freeware and delivered in bundles during insecure installations. Those happen when you use p2p services[3], torrents, and other questionable sources for your programs. Also, software bundles get delivered during processes when the user opts for recommended or quick installations instead of Advanced or Custom. Choosing Advanced installations can be especially crucial because during such a process you can unpack the bundled and see all the applications included in this setup.

Remember that visiting questionable sites and clicking on pop-up advertisements, banners, or different commercial content can also lead to shady installations of potentially unwanted programs or rogue tools. You should always pay close attention to the content you visit and click on and all the processes. Installing or even purchasing programs from advertisements is never a good idea, so rely on trustworthy sources and official software developers or providers.

Eliminate the particular PUP.Optional.Trovi virus to end the unwanted detection messages

PUP.Optional.Trovi removal involves either the antivirus tool that indicated this program for you in the first place or a professional anti-malware application that can clean the system thoroughly and terminate the potentially unwanted program that causes all the issues with your machine. Although this is not a virus, browser hijackers and other PUPs alter the web browser settings and appearance or even installs other extensions, applications, and tools without your permission.

To completely remove PUP.Optional.Trovi and end those symptoms, intrusive behavior, you need to delete these associated programs or files. Since this program focuses on altering the browser settings, it even changes particular settings of your web browser, so follow the guide below to reset them to default and change the preferences back to normal.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove PUP.Optional.Trovi, follow these steps:

Remove PUP.Optional.Trovi from Windows systems

Eliminate PUP.Optional.Trovi from the system and improve the performance this way

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall PUP.Optional.Trovi and related programs
    Here, look for PUP.Optional.Trovi or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove PUP.Optional.Trovi from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate PUP.Optional.Trovi from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for PUP.Optional.Trovi and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete PUP.Optional.Trovi removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of PUP.Optional.Trovi from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, PUP.Optional.Trovi should be removed from your Microsoft Edge browser.

Delete PUP.Optional.Trovi from Mozilla Firefox (FF)

Your Firefox may still work strangely even when the PUP is removed. Check the browser for suspicious and intrusive content and reset the settings to default by following the guide

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select PUP.Optional.Trovi and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete PUP.Optional.Trovi removal. Click on 'Reset Firefox' button for a couple of times

Uninstall PUP.Optional.Trovi from Google Chrome

You should reset the Google Chrome to default and check the browser for additional content because PUPs can install add-ons, extensions and toolbars without your permission

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select PUP.Optional.Trovi and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete PUP.Optional.Trovi removal. Click on 'Reset' button to complete your removal

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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