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Remove Queryservice.net virus (Chrome, Firefox, IE, Edge) - Virus Removal Instructions

removal by Alice Woods - - | Type: Stealing programs

Queryservice.net might deliver sponsored search results that lead to high-risk websites

Screenshot of Queryservice.net

Queryservice.net is a search engine that is widely promoted in software bundles. Due to the stealthy distribution method and ability to take over the targeted web browser, it is known as a potentially unwanted program (PUP) and a browser hijacker.

After the Queryservice.net hijack, users find a new search tool as soon as they launch their web browsers. Nevertheless, it might seem legitimate; you should not trust it. The program uses its search algorithm, and this helps to alter search results and include sponsored links.

The Terms of Use of the QueryService reveals that users might find advertisements on the results page[1] because they are important to keep their service free of charge. Indeed, there’s nothing bad or illegal with this practice until partners and affiliates are reliable. However, the research showed up quite the opposite results.

The problem with these paid links is that they might redirect to questionable or even potentially dangerous websites. Therefore, you can accidentally end up on a phishing website or get infected with some cyber infection. Due to these Queryservice.net redirect tendencies, we highly recommend taking action as soon as you notice changes in your web browser.

Unfortunately, Queryservice.net removal may not be simple. The hijacker usually installs browser helper objects, modifies Windows registry and shortcuts. All these alterations help PUP to protect itself from removal. Therefore, if you decide to reject hijacker’s changes on Chrome, Firefox, Explorer or another hijacked browser, your alterations will be denied.

In order to remove Queryservice.net entirely, you have to check the list of installed programs and browser extensions.[2] Elimination requires deleting all suspicious entries and resetting each of the web browsers. However, you can speed up this procedure with ReimageIntego or another anti-malware by scanning the system with an updated tool.

The image of Queryservice.net virusQueryservice.net virus is a suspicious browser hijacker that can take over Google Chrome, Mozilla Firefox, Internet Explorer, and other web browsers.

Questionable data tracking capabilities

The Privacy Policy of the Queryservice.net tells that after the installation it might gather particular information about the user. According to the document, the program does not purposefully collect personally identifiable information, such as your full name or contact information. However, the hijacker can collect non-personally identifiable details:

  • IP address,
  • type of browser and operating system,
  • unique software ID,
  • version and other details of the QueryService Software,
  • information about installed partners’ products,
  • keyword and error search queries.

The problem is that is information might be shared with partners. Nevertheless, the document claims that these data are not used for marketing purposes; computer users complain about noticing increased amount of online ads once they started using this search tool.

Therefore, if you are concerned about your online privacy, you should not use any tool that shares information about you with unknown third-parties. Thus, you should not agree to make this search engine as your default one during freeware installation. But if you made a mistake and unintentionally installed it, you should get rid of Queryservice.net virus immediately.

Software bundles help hijacker to travel

The browser hijacker spreads in software bundles as an optional download. The PUP mostly aims at American computer users, but it might also hijack devices in the UK, Spain or France.[3] Thus, you should be aware of this popular distribution method.

Additional components are usually hidden under Quick/Standard settings, so when users install freeware or shareware under them, she or he might give indirect permission to all “optional downloads” get inside the system.

In order to avoid undesired apps, you should always opt for the Advanced/Custom setup and monitor each of the steps. Once you see the list of third-party programs, you should unmark them all.

Deletion of the Queryservice.net virus

To remove Queryservice.net manually, you have to go to Add/Remove programs and look up for the hijacker. Once you find it, double-click or right-click the item and choose “Uninstall” option from the drop-down menu.

Once it’s done, we also suggest looking up for suspicious browser extensions and resetting each of the web browsers. The instructions below will show you how it’s done.

If you want to speed up Queryservice.net removal, you should opt for the automatic elimination option. It requires installing security software, updating it and running a full system scan.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Queryservice.net virus, follow these steps:

Get rid of Queryservice.net from Windows systems

In order to remove Queryservice.net hijacker entirely, you have to look up for the program that is responsible for the hijacked web browser. Thus, go to Control Panel and open Add/Remove programs list. Once, you eliminate them, you should also make sure that any suspicious extensions, add-ons or toolbars were not installed on your web browsers.

To remove Queryservice.net virus from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Queryservice.net virus (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Remove Queryservice.net from Mac OS X system

Remove Queryservice.net virus from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Queryservice.net virus-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Queryservice.net virus, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Queryservice.net virus and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Queryservice.net virus-related entries.Uninstall from Mac 2

Delete Queryservice.net from Internet Explorer (IE)

Follow the steps below to clean Internet Explorer from hijacker-related entries:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Queryservice.net virus and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Queryservice.net virus removal.Reset Internet Explorer

Erase Queryservice.net virus from Microsoft Edge

After the Queryservice.net hijack, you have to follow the instructions and take care of the Microsoft Edge:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Queryservice.net virus-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate Queryservice.net from Mozilla Firefox (FF)

Uninstall suspicious Firefox extensions and reset the browser as shown below:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Queryservice.net virus and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

In case Queryservice.net virus did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Queryservice.net virus removal.Reset Firefox 2

Uninstall Queryservice.net from Google Chrome

You will be able to get rid of Queryservice.net search engine after following these steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Queryservice.net virus by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site like Queryservice.net virus in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the Queryservice.net virus-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Queryservice.net virus removal.Reset Chrome 2

Get rid of Queryservice.net from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Queryservice.net virus and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Queryservice.net registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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