Severity scale:  
  (9/100)

Queryservice.net virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Browser hijacker
12

Queryservice.net might deliver sponsored search results that lead to high-risk websites

Screenshot of Queryservice.net

Queryservice.net is a search engine that is widely promoted in software bundles. Due to the stealthy distribution method and ability to take over the targeted web browser, it is known as a potentially unwanted program (PUP) and a browser hijacker.

After the Queryservice.net hijack, users find a new search tool as soon as they launch their web browsers. Nevertheless, it might seem legitimate; you should not trust it. The program uses its search algorithm, and this helps to alter search results and include sponsored links.

The Terms of Use of the QueryService reveals that users might find advertisements on the results page[1] because they are important to keep their service free of charge. Indeed, there’s nothing bad or illegal with this practice until partners and affiliates are reliable. However, the research showed up quite the opposite results.

The problem with these paid links is that they might redirect to questionable or even potentially dangerous websites. Therefore, you can accidentally end up on a phishing website or get infected with some cyber infection. Due to these Queryservice.net redirect tendencies, we highly recommend taking action as soon as you notice changes in your web browser.

Unfortunately, Queryservice.net removal may not be simple. The hijacker usually installs browser helper objects, modifies Windows registry and shortcuts. All these alterations help PUP to protect itself from removal. Therefore, if you decide to reject hijacker’s changes on Chrome, Firefox, Explorer or another hijacked browser, your alterations will be denied.

In order to remove Queryservice.net entirely, you have to check the list of installed programs and browser extensions.[2] Elimination requires deleting all suspicious entries and resetting each of the web browsers. However, you can speed up this procedure with Reimage or another anti-malware by scanning the system with an updated tool.

Questionable data tracking capabilities

The Privacy Policy of the Queryservice.net tells that after the installation it might gather particular information about the user. According to the document, the program does not purposefully collect personally identifiable information, such as your full name or contact information. However, the hijacker can collect non-personally identifiable details:

  • IP address,
  • type of browser and operating system,
  • unique software ID,
  • version and other details of the QueryService Software,
  • information about installed partners’ products,
  • keyword and error search queries.

The problem is that is information might be shared with partners. Nevertheless, the document claims that these data are not used for marketing purposes; computer users complain about noticing increased amount of online ads once they started using this search tool.

Therefore, if you are concerned about your online privacy, you should not use any tool that shares information about you with unknown third-parties. Thus, you should not agree to make this search engine as your default one during freeware installation. But if you made a mistake and unintentionally installed it, you should get rid of Queryservice.net virus immediately.

Software bundles help hijacker to travel

The browser hijacker spreads in software bundles as an optional download. The PUP mostly aims at American computer users, but it might also hijack devices in the UK, Spain or France.[3] Thus, you should be aware of this popular distribution method.

Additional components are usually hidden under Quick/Standard settings, so when users install freeware or shareware under them, she or he might give indirect permission to all “optional downloads” get inside the system.

In order to avoid undesired apps, you should always opt for the Advanced/Custom setup and monitor each of the steps. Once you see the list of third-party programs, you should unmark them all.

Deletion of the Queryservice.net virus

To remove Queryservice.net manually, you have to go to Add/Remove programs and look up for the hijacker. Once you find it, double-click or right-click the item and choose “Uninstall” option from the drop-down menu.

Once it’s done, we also suggest looking up for suspicious browser extensions and resetting each of the web browsers. The instructions below will show you how it’s done.

If you want to speed up Queryservice.net removal, you should opt for the automatic elimination option. It requires installing security software, updating it and running a full system scan.

You can remove Queryservice.net automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Queryservice.net virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Queryservice.net virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Queryservice.net virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Windows systems

In order to remove Queryservice.net hijacker entirely, you have to look up for the program that is responsible for the hijacked web browser. Thus, go to Control Panel and open Add/Remove programs list. Once, you eliminate them, you should also make sure that any suspicious extensions, add-ons or toolbars were not installed on your web browsers.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Queryservice.net and related programs
    Here, look for Queryservice.net or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Queryservice.net from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Queryservice.net or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Internet Explorer (IE)

Follow the steps below to clean Internet Explorer from hijacker-related entries:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Queryservice.net and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Queryservice.net removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net virus from Microsoft Edge

After the Queryservice.net hijack, you have to follow the instructions and take care of the Microsoft Edge:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Queryservice.net should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Mozilla Firefox (FF)

Uninstall suspicious Firefox extensions and reset the browser as shown below:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Queryservice.net and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Queryservice.net removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Google Chrome

You will be able to get rid of Queryservice.net search engine after following these steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Queryservice.net and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Queryservice.net removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Queryservice.net from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Queryservice.net or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Queryservice.net, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Queryservice.net removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Queryservice.net registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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