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Ramsey ransomware virus. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware
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Ramsey – a new variant of Jigsaw ransomware that aims at Turkish-speaking computer users

Ramsey is a Turkish version of Jigsaw ransomware. This file-encrypting virus uses RSA-2048 and RSA-256 algorithms to encrypt files on the attacked computer. Malware aims at various audio, video, image, text and many other files, and append the .ram file extension to each of the encrypted files. Once this task is completed, it opens a ransom note written in the Turkish language. It arrives in a program window that includes the main information about data encryption, provides data decryption conditions and instructions, gives Bitcoin wallet address, provides contact email address (ramsey34.ramsey34@vfmail.net) has “View encrypted files” button and a timer that counts how much time has left until deletion of one random file. Ramsey ransomware asks to pay 100 Turkish Lira or at least 25 USD. Otherwise, victims will experience a tremendous damage. Nevertheless, the size of the ransom is not huge; you should not transfer it. Even the small amount of money is a motivation for cyber criminals to continue their cyber crimes and create even more dangerous viruses. Instead of paying the ransom, you should try Jigsaw decryptor,[1] use backups or try alternative recovery methods that are safe and do not require having business with cyber criminals. But first, you need to scan the computer with Reimage or other security tool and remove Ramsey from the system.

Ransom note by Ramsey ransomware virus

Malware arrives on the system as an obfuscated Ramsey_Ransomware.exe[2] file. Once it’s executed on the system, Ramsey starts completing its tasks. The virus might make modifications in the system in order to run on system startup, make Registry entries, and install many malicious files. Only when it strengthens its presence on the device, it starts data encryption procedure. As you can see, ransomware not only damages your files but makes the system vulnerable too. Thus, it might open the backdoor and help other malware to launch other successful cyber attacks. It’s another reason why we do not recommend delaying Ramsey removal. It may lead to more computer and privacy-related problems than you already have.

Sneaky distribution ways of the ransomware virus

Ramsey might be using several distribution and infiltration strategies, such as malicious spam emails and their attachments, malvertising, exploit kits, fake software updates and downloads. Cyber criminals use clever social engineering techniques to trick people into opening an infected email attachment. They might pretend to be from reliable organizations or companies (e.g. banks, hospitals, delivery services, etc.), and inform about serious issues. More information about the problem is usually provided in the attached document or users have to click on a button and visit a crafted site. Once they are tricked to do that, Ramsey payload is dropped and executed on the system. The malicious executable might be installed when a person clicks on a malware-laden ad or installs software from unknown file-sharing sites or torrents. Besides, ransomware might also be capable of using system vulnerabilities and outdated software to enter the system. Thus, you should not only behave carefully online but keep your software up-to-date too to avoid crypto-malware.

Safe way to remove Ramsey from the device

Ramsey removal has to be performed using reputable and powerful malware removal program. Trying to locate and delete virus-related entries manually might lead to irreparable system damage because various malicious files might be installed on different system locations and hidden under legitimate system file names. Thus, you might accidentally delete safe files instead of dangerous. In order to avoid such problems, you should install Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware and scan the computer. But first, you may need to reboot the computer to the Safe Mode with Networking. It helps to disable the virus, install your chosen security software and remove Ramsey automatically without any obstacles.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Ramsey ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Ramsey virus Removal Guide:

Remove Ramsey using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

In order to run automatic Ramsey removal, please reboot the computer to the Safe Mode with Networking first.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Ramsey

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Ramsey removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Ramsey using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you are having difficulties with ransomware removal, try System Restore method.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Ramsey. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Ramsey removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Ramsey from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

The official Ramsey Decryptor is not released. Currently, the only safe and effective data recovery solution is backups. However, if you have never backed up your files, you should try Jigsaw decryptor or alternative recovery methods after virus removal.

If your files are encrypted by Ramsey, you can use several methods to restore them:

Restore files with .ram extension using Data Recovery Pro

This professional tool is designed to restore corrupted, accidentally deleted and some of the encrypted files. Thus, it might help you in data recovery as well.

Take advantage of Windows Previous Versions feature

If System Restore method has been enabled before Ramsey ransomware attack, you could recover some of the encrypted files by following these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Recover files using ShadowExplorer

If ransomware left Shadow Volume Copies of the targeted files on the system, ShadowExplorer might be helpful in data recovery as well.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Jigsaw Decryptor

The original version of the Ramsey ransomware virus is decryptable. Thus, you should try its decryptor. Hopefully, it will help to restore your files too. You can download decryptor from here.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Ramsey and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References