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Remove virus (Removal Guide) - Nov 2019 update

removal by Linas Kiguolis - - | Type: Browser Hijackers

Chunckapp – a browser hijacker which redirects to Snapdo and is distributed on both Windows and macOS systems

Chunkapp browser hijacker Chunkapp browser hijacker is a PUP that can redirect the user to Snapdo

Questions about virus virus is yet another potentially unwanted program that may catch your attention if you are looking for a new browsing tool. Initially, it does not look suspicious at all. Despite its veneer, we do not recommend you to set or as your default search provider as you might start experiencing unwanted changes and activities on your web browser app. Besides using the newly-developed search engine might result in unreliable search query results, struggles to find your looked up answers, and completely false information.

Type Browser-hijacking application/potentially unwanted program
Engine After the successful infiltration process, the browser hijacker might set or as your main search engine
Symptoms Symptoms of the browser hijacker involve the modification of major browser settings, frequent advertising, redirecting, collecting browsing-related information
Redirect It is known that this browser hijacker redirects users to Snapdo Search that is another potentially unwanted program
Removal There are two ways to eliminate the suspicious product. You can get rid of the browser hijacker with the help of antimalware instructions or the step-by-step guidelines that have been appended to the end of this article
Repair If the potentially unwanted product has compromised some of your system files and components, you can try fixing them with a repair program such as Reimage Reimage Cleaner Intego 

As a matter of fact, virus belongs to the category of browser hijackers that impersonate reliable search engines. However, the main problem that people notice while using this PUP and other browser hijacking programs is constant redirects to unknown websites. In this case, you will be redirected to Snapdo Search which is known to provide fake search results and desperately prevent its removal from the system. 

Regarding reports released by victims of this browser hijacker, some have reported that they are constantly being redirected to feed.chunk app Mac virus while pressing on hyperlinks on their Apple computers while browsing the web. As you can see, this suspicious product is not only available on Windows. Due to the increasing popularity of macOS computers, the developers have begun distributing their products on Apple machines also.

To check the trustworthiness of this and other potentially unwanted applications[1], you should always take a look at their Privacy Policy. According to it, feed chunck app virus was developed by Resoft Ltd. This developer is already known for creating multiple other questionable search engines, including a previously-mentioned Snapdo hijacker. So, the connection between these two hijackers is revealed.

If you have already noticed them on your web browser, it would be unwise to let these hijackers reside on your computer. What should you do is remove and related programs from the system. For that purpose, you should employ antivirus software. If you still hesitate whether to delete the PUP or not, let us present to you the key arguments in the following sections.

Feed.Chunckapp virusFeed.Chunckapp - a browser hijacker that pretends to be a reliable search engine when it truly might provide fake search query result

After reading what is said in the program's information, you can also discover that your personal data can be put in danger when using feed.chunckapp. While developers are often opting for looser regulations on users‘ privacy policies[2], it is important to be self-cautious and limit the access to your private details. Beware that by using you give it permission to collect information about you and your browsing habits.

Therefore, it is unsure if the company is going to take care of the safeness of the collected data. As the case of Web of Trust browser plug-in revealed, sometimes even legitimate companies which promise to keep personal data confidential might fail to meet expectations[3]. In this case, your personal details can be misused for marketing reasons. Besides, according to the Privacy Policy of feed chunck app virus, the developers use tracking cookies and beacons for recording browsing-related information:

Non-Personal Information may be automatically transmitted by the user's device. When using our Service, we assign your device with a log file, a cookie (session or persistent), web beacons or other related technologies, to collect Non-Personal Information with respect to your activity in connection with our Service.

Finally, we should warn you that this virus can try to bombard you with distracting advertisements. In addition, it can redirect you to scam sites that may try to swindle your personal information. We highly recommend you leave them before they are fully launched in order to decrease the risk of getting infected with possibly malignant elements lurking there. Therefore, it would be wiser to initiate removal and forget about this annoying search app.

Even though is not technically a malicious program, it can still complete some compromisations on your system files and processes. If this happens, you can try using software such as Reimage Reimage Cleaner Intego for bringing the components back to their primary positions. Even though there is no 100% guarantee that certain software will help, it is definitely better to give a try to such programs that leave affected content lurking on your computer with no fix at all. virus is a browser-hijacking program that uses technologies such as cookies and beacons for tracking user browsing data

Techniques used to spread this browser hijacker

Most likely, your browser was hijacked when you recently installed a new application. Unfortunately, most users tend to skip some parts of the installation process and click the “Next” button all the time without reading what are they going to set up on their computer. As a result, many users end up installing new applications without the slightest suspicion that they accidentally installed other programs as well.

Let us suggest a few tips on how to install new freeware without dragging along suspicious software. Upon initiating the installation, choose “Custom” settings. After you unmark all irrelevant add-ons, proceed further. This is one of the ways not only to prevent potentially fraudulent applications from entering the computer but to secure your privacy as well[4].

According to security experts from,[5] browser hijackers, adware, and other potentially unwanted products can be expected to get downloaded from third-party websites such as,,, and

However, bundling is not the only technique that can be used for browser hijacker delivery. Developers also manage to inject suspicious components into hyperlinks and advertisements or camouflage them as fake flash player updates. Be aware of all software upgrades and better visit the developer's official website and get all updates from there.

Effective Chunckapp removal method

As for the fastest and the quickest solution, we recommend you remove Chunckapp virus with the help of an anti-spyware application. It will help you to confront either this and similar PUPs or more elaborate threats as well. All programs that you can use for this procedure are provided in the list below.

Alternatively, you might check the below-displayed manual Chunckapp removal guide. In this case, you will have to find its components manually. If you are not sure about your abilities, you might combine these two methods for a 100% removal guarantee. On the final note, you might employ cautiousness tips to stay secure while browsing online[6].

One more thing to know is that needs to be eliminated not only from the affected computer system but also should be gone from web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, or Safari. Note that the PUP might leave various BHOs in the browser settings section.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Erase from Windows systems

To remove this hijacker from Windows, you should get rid of all programs that could be related to it (Snapdo and others). For that, use this simple guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Remove from Internet Explorer (IE)

To eliminate all suspicious browser helper objects from Internet Explorer, complete the following steps that have been provided by our security experts:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Delete virus from Microsoft Edge

To fix Microsoft Edge after the browser hijacker attack and reverse it back to its primary position, make sure you use the following steps.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall from Mozilla Firefox (FF)

To clean Mozilla Firefox from suspicious content and reverse all bogus changes, you should take the following steps carefully:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

To remove the potentially unwanted application from Chrome, make sure you remove Chunckapp, Snapdo, and similar extensions. Resetting this browser is also recommended.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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  1. ParkLee says:
    February 3rd, 2017 at 1:07 am

    I would never have suspected it was a browser hijacker…

  2. Phantom7079 says:
    February 3rd, 2017 at 1:08 am

    Luckily, it is not difficult to remove it.

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