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  (34/100) How to remove? (Uninstall guide)

removal by Lucia Danes - -   Also known as Snap do virus, Resoft Smartbar | Type: Browser hijacker

How can I get infected with and should I stay away from it? virus (or virus, Resoft Smartbar, etc.) is a malicious search engine which showed up and struck the Internet several years ago. This browser hijacker can easily hijack Windows and Mac OS X systems without an appropriate permission asked, so there is no surprise that it has initiated hundreds of various discussions. Those who have been using this corrupted search engine instead of their start page and the default search engine should know that it cannot show them reliable search results. Just like any other redirect virus, it tends to display corrupted search results for trying to redirect its victims to sponsored websites. If you noticed redirect problem during your search sessions, you should check your PC with reliable anti-spyware because it’s one of the most obvious signs showing that your PC was hijacked.

If this potentially unwanted program manages to do that, it alters each of your web browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc. As we have already mentioned, it changes the start page and the default search engine and starts initiating annoying redirects to and similar pages. You can also notice slowdowns, pop-up ads and similar inconveniences while having this browser hijacker on your computer. Finally, we feel that we must warn those PC users who have been taking this search engine seriously and using it or any of Resoft Ltd. programs for their searches. Please, take into account that this search site can easily redirect you to an insecure website filled with malicious links. Besides, it may also cause system slowdowns, hijack your homepage or default search engine and do other things that are mostly known as “unwanted”. To prevent them, you have to remove Toolbar and other components of this browser hijacker from your computer.

The picture of virus

How does this virus infect systems?

In most of the cases, hijack is initiated with a help of other malicious programs. However, there are lots of people who have been tricked into downloading it thru legitimate programs as well. Beware that you may easily install this program on your computer in a bundle with free programs. In order to avoid that, you should avoid illegal programs because they may be filled with malicious components. Of course, we must also recommend you to be very careful when downloading freeware and shareware. If you think that you really need one or other program, you should select Custom or Advanced installation process because it will help you to see what ‘optional’ components are hiding inside. If manages to get inside the system, it can easily hijack all popular web browsers, including Google Chrome, Mozilla Firefox and IE. After that, you may notice redirects to unknown websites, annoying pop-up ads and system slow downs. By the way, just like any other browser hijacker, this application may start tracking your browsing habits. Here’s what the developers of this program claim about it:

Statistical Information we collect (……) including, inter alia, advertisements viewed, pages browsed, search inquiries, offers and services that interest you, the type of browser you are using, your IP address, the URL you have come from and the time spent at that URL, cookies and your domain type and server. removal process:

If you want to remove virus form your computer and protect yourself from further cyber infections, you should immediately run one of those programs that are mentioned in the Automatic virus removal guide. Remember that only updated versions can help you find malicious files and remove them from the system! The second option that could help you fix your computer is manual removal guide which is listed below. However, we must warn you that it is hard to find all components of this complicated browser hijacker manually and you must be very careful while following a guide given below. In order to remove for good, you should use automatic removal option.

You can remove automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

Note: Manual assistance required means that one or all of removers were unable to remove parasite without some manual intervention, please read manual removal instructions below.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review. manual removal:

Kill processes:

Delete files:

Manual Removal Guide:

WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To uninstall virus and prevent its reappearance in the future, you need to remove every element of this browser hijacker, including SnapDo toolbar, Snap.Do Updated, Shopping Helper Smartbar, Saving Expert Smartbar and entries by ReSoft Ltd.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To prevent redirects in the future, you have to remove each of its components. Make sure you uninstall, SnapDo toolbar, Snap.Do Updated, Shopping Helper Smartbar, Saving Expert Smartbar and additional programs created by ReSoft Ltd.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerFirefoxGoogle ChromeSafari

Remove from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Lucia Danes
Lucia Danes - Virus researcher

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Removal guides in other languages

  • os pica

    obrigado pelo removedor tankyou

    • ThePwnageChicken

      Sorry, but I only speak English

      • Lalas

        He said : “thank you for the removing assistance, thanks”

  • Joseph

    After I clicked on the download for the remover, it said that I had to register to get off my computer, I made sure to do the trial version.

  • harry

    didnt know it was a virus :/ Im scared

  • hater

    I tried to delete it through the control panel and clicking un-install programs but it wouldnt un-install.

    • Rosean

      The same thing happened to me

  • ThePwnageChicken

    Holy Website, I didnt know SNAP.DO was a virus.

  • Benjamin Fournier

    (Apologies for the intro but bear with it and get a guaranteed 10 minute fix for A friend asked me to fix his pc. While I had never personally seen the issue before I was suddenly faced with attempting to remedy the issue. After nearly 3 hours of researching and attempting to apply “so called” fixes on a popular search engine I discovered something. I had spent nearly 3 hours of my time sifting through a completely new scam beyond Whoever researches this fix will quickly run into templated responses that recommend certain “free” downloads that require you to ultimately pay for a product to remove After that there are long extensive “manual fixes” that almost pushes you into saying screw it and I’ll pay for the previous search engine finds until I finally found the actual-non-profit making solution. I apologize now for not linking my source as I am writing this well after the fact and can no longer find the impetus for this post but credit is due for the fix I finally found and I thank you for the catalyst. Yes I did.
    In order to fix the issue simply boot up your pc and wait for all the spam/error messages to cycle threw. Do not open your internet browser. Simply go to control panel (from start menu) and select programs. (Depending on windows version this may differ slightly but there is an option with “programs” in the name of the category and that’s the one you need to click. Once your list is completely loaded look for Either right click or double left click to get to the uninstall option. (Be sure to write down the date associated with first!!))Then click uninstall and minimize all windows except the one that appears after you choose to uninstall.
    [This is where catches everyone and tempts them into buying a product to assist] There should normally be a message here asking if you are sure or if you want to proceed with the uninstall…..instead the uninstall window just sits there for eternity. snap.dos biggest trick is that they hide the option to accept or continue with the uninstall so your pc appears to do nothing. At this point simply click somewhere neutral inside the apparent stuck window a few times. Do not select cancel or attempt to X out of this window. Click outside and back inside this window if you have to until you get a non-looking windows pop up that asks you to proceed. (This window may sneak onto your main toolbar) Then simply proceed with the uninstall using the non-windows looking option to do so.
    Now back to why I had you write the date associated with You need to find and uninstall every program that shares the date matching (also recommend uninstalling anything post this date) as most “if not all” of these programs are part of the issue. Youll find 8-12 of these as being toolbars youve never heard of before. While you’re there go ahead uninstall anything that sounds like a 3rd party program (shame on you for having them in the first place) that is not a game you intentionally downloaded or shares a date with the software that may have come with the purchase of your pc or is obviously listed as a Microsoft program. Do not agree to any option that asks you to restart your pc at this point. This last part is something I stumbled on as a temporary fix before finding the true fix for Im not sure that it is necessary but while I have your attention it cant hurt. Open internet browser, find tools/settings then internet options (if u do not see this tab in IE right click in a dead space just below the address bar and check menu bar) then go to tool>internet options and click on the advanced tab and click “reset” everything to its defaults. (4/5ths down the page from top on right side)
    I also took track of what my friend was running for free antivirus and it almost seemed to feed into the issue. Instead of naming this free antivirus I will simply tell you the ones I use and have so far have not been an issue with this fix. I simply use Microsoft Security Essentials and Avira (free version) which I installed after removing any other antivirus on the pc. (This is the time to install both of them while uninstalling any other anti virus first…again do not choose to restart when given the option.) While one will ask you to remove the other before installation I have found ignoring this prompt has caused no issues and the two work fine together. No need to run them after install and feel free to interrupt them from running initial scan as we have already fixed Regular PC maintenance can be done at this time. Such as cleaning up disk space.
    Restart your pc at this time or shut down if Microsoft updates are pending. Upon restart give your pc time to adjust to what just happened and the changes made as a lot of RAM space has been used. After logging in take 5-10 minutes worth of a break and pat yourself on the back for defeating and its attempt to make you spend money on programs suggested to fix the issue but are more likely to have funded the issue. Then open IE. Set up your default pages. Close it out and reopen it a few times to assure yourself that is gone. Hell restart again if you have to but I assure you is gone. During all the chaos of this walkthrough you have also automatically created a restore point due to the traffic of changes made. (It may be a restore point minus the last program uninstalled)

    Now that youve fixed please copy and paste this post as a response to every fix you may have tried before this one. No link to mine is asked for and I do not require any type of credit for posting this. The people who wasted your time with the first set of paid for posts will most likely also pay to blackball this this easy (while lengthy to read) fix.

    • miniguy51

      Sometimes is disguised in one of those installer download advertisements in any case try finding an unwanted tool bar instead of in Benjamins first paragraph

  • Biagio

    This is how I removed for a customers Vista PC:

    Several attempts to uninstall from the control panel failed. I ran MS Security Essentials, Adaware, Malwarebytes. Although they successfully removed a lot of junk, malware, a Trojan, and numerous infected files, was still there.

    I followed the suggestions to remove it from Google Chrome extensions and Internet Explorer add-ons and changed the home pages of both. That was successful. no longer came up as the homepage. As far as I could tell, there were no other symptoms. However, It still remained on the computer. Inspired by Benjamin above, I gave it another shot.

    First, I opened the configuration utility, (from Start Search, type msconfig ). At the start-up tab, I took note of what had a check mark, then unchecked/disabled everything except Microsoft OS. I restarted the PC in safe mode, opened the Control Panel, and successfully uninstalled I received only one prompt – a request to close browsers – to which I answered yes. is gone. Of course, now the items in start-up need to be checked again, except for those you really do not want (you can search each item with your favorite search engine if not sure which to keep checked). I have rebooted several times – no sign of the creepy virus.

    • Lene

      I have now done the reset of IE og chrome, changed homepage etc.. And I have uninatalled all programs with the same installation date as snap do. I also tried the msconfig solution with the safe mode. I disabled everthing except Intel-files and MS OS. I was afraid that the pc would not start without the Intel-files.
      Still I could not uninstall snap do in the control panel, it looks like its uninstalling, but after the uninstall process, snap do is still in the list of programs in control panel.
      Should i have disabled the intelfiles also?
      Any other solutions?

  • I

    Did any one think that the real virus could be the removal software offered by 2-spyware? Just one possibility… I am not taking the risk of installing a new software just in case…

  • Whitney

    I had the same issues with uninstalling. When you get to a screen that says “Hide from Internet Explorer or Google Chrome” choose the button on the far left that says custom. You will get a new menu that has an uninstall button. When you click this it will actually uninstall.

  • annie

    Help, somehow snap do got on my windows 7 computer, I cant seen to get it off unless i purchase a removal program,im usually told this at the end of a “Free Scan” that can take some time! It took over explorer and chrome! Help! can I get this off myself without paying to have it removed? I cant afford a removal tool.

  • missy

    how can you is completely off your computer,i no longer have it in the control panel,at first when I uninstalled it from the control panel,it was still hiding somewhere,although it didnt show on the control panel,it continued to interfere with my internet explorer,when I click on internet explorer,snap .do comes up,i went online and found some steps to uninstall this problem,now does not pop up when I use internet problem is ,is snap.go completely off my computer,or it could be hiding somewhere?

  • balzar

    Has anyone found the developers and BEATEN them, with sticks if necessary

  • Theo

    something that makes my computer slow. basically before appearance. and when i found that is a virus no wonder my computer is so slow.

  • Larry

    While inside “internet options” under IEs tool bar, note that the home page has been changed to something like “feed2” (it goes on for about a thousand characters). Until you delete all that it goes straight to Snap.Dos online website and starts messing with you again! Im in Windows 7 home, BTW, if that makes a difference. Now Im trying to figure out how too get IE itself to start working again, it seems to have been disabled, and “reset” from the “advanced” menu did not fix it. Good grief.

  • Patrick

    I have found the only way to be SURE snap.dp is gone is to competely reinstall windows from scratch on a new hard drive. Then reinstall all your usual programs. This is a pain but 100% sure. After this comes the tricky bit – before you use any personal data stored on yourold computer such as documents, pictures etc you need to scan each one individually with a trusted antimalware/antivirus program. Wich one you trust is up to you. If you dont do this you could be reinstalling when you copy it to your new disk.

  • Gene Goss

    Remove anything in app data Local and Local low that says >Smartbar< Smartbar is the application that controls snapdo

  • Lance forrest

    None of these work at removing the new… think again…