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Remove (Removal Guide) - May 2019 update

removal by Jake Doevan - - | Type: Browser Hijackers is the website that redirects online searches to suspicious sites while showing legitimate-looking browser process messages is the virus that affects various online browsers with its intrusive content and suspicious activities. is the potentially unwanted program that is promoted as the high-experience Internet search engine Unfortunately, there is nothing useful or pleasant about this virus. The program has been actively promoted as a better alternative to your default search engine and the application which is ready to help you “find something interesting.” However, in reality, it is just another untrustworthy search site which has been added to “browser hijackers” category.[1] Beware that this program has been actively promoting questionable security programs by showing people fake scanners and virus-related notifications.

Additionally to those hijacking features, can perform as adware-type program too. This is a common feature for potentially unwanted programs because all of those applications are related to advertisers that need to generate views and pay-per-click revenue.[2] Due to such behavior, PUPs can track and collect information about you and your browsing preferences, including most viewed sites and searched items. Details as such later on get used in malvertising campaigns.[3]

Type Potentially unwanted program
Symptoms Redirects online traffic, changes browser settings, delivers commercial content, causes sluggishness
Browser messages indicating the suspicious activity
  • “Waiting for”;
  • “Transferring data from”;
  • “Looking up”;
  • “Read”;
  • “Connected to”.
Possible danger Tracks and collects information about the user, installs other unwanted programs
Distribution Software bundling, deceptive commercial content, pop-up ads
Elimination Use antivirus tools and remove alongside other unwanted intruders

You can install as an optional component of free software, so there is no surprise why there are so many people who have been reporting about the infiltration of this malware. Once there, it takes over the browser by changing the start page and the default search engine and starts initiating redirects to sponsored websites. Such and similar search providers are distributed on the Internet with one main intention – to promote questionable tools or websites.

This malicious search engine can be added to all web browsers, including Google Chrome, Mozilla Firefox, Internet Explorer and Safari. If you have been suffering from redirect problem, our advice would be not to browse the net until you reset previous browser's settings. Otherwise, you can be redirected to a malicious website, such as Make sure you leave these domains ASAP to protect your computer from viruses. can perform additional changes on the machine to keep running and causing more frustration. Common symptoms of such PUP include:

  • commercial pop-ups, pop-unders, banners, and in-text links filling sites that you are visiting;
  • each click on the pop-up or banner redirects to questionable pages;
  • homepage, new tab preferences set to;
  • other web browser content gets installed on the machine.

Another issue related to virus is that it enters computers along with tracking cookies. These minor elements are used to accumulate people's search terms, websites that they like the most, details that they enter, clicks, computer's IP address, its location, and similar information.

The picture illustrating virus attempts to deceive users that their devices are heavily infected. Such personally non-identifiable information[4] is usually used by third-party advertisers who deliver such threats like for creating customized advertisements. However, it's not recommended to ignore leakage of the aforementioned details because some of them might be identified as personal.

If has already hijacked your web browser, we highly recommend you to check your computer with a decent anti-malware and remove this hijacker from the system right away. You should rely on the professional tool and get rid of all associated programs using antivirus tool like ReimageIntego.

You need a full system scan for removal because there are many other programs running in the background that affects the persistence of this browser hijacking software. During the automatic malware check on your computer, all potential threats can be deleted.

Make sure to remove and other extensions, tools or even toolbars from your browser. PUP install such content without your permission, so you need to uninstall them manually. We also have a few tips down below that should help to change browser settings back to default. search

Software installers include optional programs

You can let this untrustworthy search provider to your computer yourself when downloading freeware without checking its optional components. Various potentially unwanted program developers have been using this distribution technique together with freeware providers when they pack other viruses and annoying apps with software.

To avoid them, you have to be extremely careful when installing free programs on your computer. Potentially unwanted programs, adware and browser hijackers, have been actively promoted together with download managers, media players, games, and similar freeware. That's why it's very important to check free programs before installing them.

To protect yourself, make sure you always read EULA, Privacy Policy, and other relevant information because it can disclose suspicious activities the freeware is involved in. In addition to that, users are recommended selecting Advanced or Custom installation option and deselecting checkboxes that claim: “I want to set as my default search engine” or I want to make this search engine my start page.” Make sure that you opt out of such options to protect your computer!

Eliminate with proper tools

To remove from Windows or Mac OS X, you need to get rid of all components related to this browser hijacker. It includes executable files, browser helper objects, and similar components. If this browser hijacker took your system without your permission asked, we also recommend scanning it with the reputable anti-spyware program.

Keep in mind that this hijacker has been spreading via software packages. Also, make sure you remember about suspicious programs that it has been spreading around. There is no doubt that you must take care of removal from your computer without wasting your time. To remove it manually, you can use the following guide.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Uninstall from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Get rid of from Mac OS X system

To remove from Mac OS X, make sure you follow these steps. You should get rid of all the questionable elements that belong to this virus.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the entries.Uninstall from Mac 2

Erase from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete removal.Reset Internet Explorer

Delete from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate from Mozilla Firefox (FF)

To fix Firefox browser, you should reset it or remove all extensions that could be related to this browser hijacker.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. The best solution for creating a tighter network could be a dedicated/fixed IP address.

If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for the server or network manager that needs to monitor connections and activities. VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world.


Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 


About the author
Jake Doevan
Jake Doevan - Computer technology expert

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