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Remove (Free Guide) - Removal Instructions

removal by Lucia Danes - - | Type: Adware – adware which gathers browsing-experience related details to create beneficial adverts adware is another ad-supported program which uses bundling to install into the user's system silently and without showing any signs. Once in, this PUP starts infecting web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge, and making changes to their main pages. Afterward, virus produces a big amount of advertising coupons, banners, pop-ups, and pop-unders. This type of activity brings revenue for the program creators which use the cost-per-click marketing technique[1] to earn money from various ads.

Category Adware/ad-supported program
Sub-category PUP(potentially unwanted program)
Browsers affected Chrome, Firefox, Edge, Mozilla
Purpose To gain income from advertising
Signs Browsers are slowly performing search requests, you have been receiving a big amount of pop-ups recently, dubious redirects take you to unknown websites
Distribution technique This adware-type application spreads by using a technique called “bundling”
Removal Get rid of the PUP easily by installing and running Reimage Reimage Cleaner Intego

If you have adware installed on your computer, you should see such symptoms:

  • Browser's main page has been modified without asking for your permission;
  • A huge amount of ads is being produced frequently;
  • Dubious redirects are taking you to questionable pages;
  • Browsing work has slowed down slightly.

So, if you managed to spot such signs, you can be sure that your computer and web browsers are affected with an ad-supported program. There is no need of keeping this potentially unwanted application as it does not bring any real value for its users. Nevertheless, some ads provide even false information just to trick users into clicking on them.

Moreover, adware has an ability to collect various details that are related to the user's browsing experience and habits. That means this PUP[2] can see all sites that you have visited, bookmarks saved, IP addresses, and so on. Developers gather this type of data to generate ads that are related to the users' needs.

Some people fall for this kind of trick and start clicking on pop-ups that they see on their computer screens. Sadly, such advertisements can redirect you to even potentially dangerous websites which might relate in a secret installation of a Trojan or ransomware infection. You need to remove virus if you want to avoid such possible consequences.

We recommend using Reimage Reimage Cleaner Intego or any other similar anti-malware tool for the removal. Using security software will allow you to deal with the cyber threat just in a few minutes time duration. However, if you feel more likely to getting rid of the ad-supported application by yourself, you can find our manual elimination guide below this article. ad-supported program is an adware-type application which enters the computer via bundling or rogue websites.

Take precautionary measures against adware infections

According to IT specialists from[3], adware-type programs are very commonly distributed through other free software that users often download from the Internet. Various apps that are provided by third-parties can include unwanted components inside and download together secretly. To avoid such unwanted installation, you need to deselect the Quick/Recommended option and pick the Advanced one. Here you will be able to opt-out all dubious downloads.

Furthermore, you increase the risk of getting infected with adware by browsing through unknown web pages. Stay away from all questionable Internet sources as most of them usually lack protection. You can accidentally step on a harmful link and start the installation process not just of adware but also of a serious computer virus. The removal process will become more complicated. Additionally, install computer security software to keep your computer system protected all the time.


If you want to remove virus, you will need to download an anti-malware tool or perform the manual elimination guide. If you prefer doing it all by yourself, then you will have to eliminate all adware-added browser extensions, plug-ins, and add-ons, from your infected browsers. However, if you find this technique too difficult, no worries. You can always lean on the help of reliable anti-malware tools.

Perform the removal by downloading and installing anti-malware. The program will complete the elimination for you and terminate the ad-supported program. After the cyber threat is gone, make sure you refresh all web browsers that were affected by the PUP and check if all adware-related components were deleted successfully.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Erase from Windows systems

If adware has been spotted on your Windows computer, make sure you get rid of it by using these instructions:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete from Internet Explorer (IE)

Clean Internet Explorer from the ad-supported program by eliminating all dubious browser extension and plug-ins:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

Refresh Firefox with the help of these instructions:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Uninstall from Google Chrome

Get rid of all adware-added components from Google Chrome by using these guidelines:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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