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Remove Superfish (Removal Instructions) - Aug 2017 update

removal by Gabriel E. Hall - -   Also known as WindowShopper | Type: Adware

Superfish adware forces people to see annoying third-party ads

Superfish ads that appear on shopping website

Superfish (also known as WindowShopper) is a widely known adware[1], which hijacks computers and starts displaying pop-up ads and banners without user's approval. Also, this potentially unwanted program can collect information related to people's search sessions, cause browser redirects and initiate other activities behind their back.

After collecting a required amount of data (it includes search terms, information about mostly visited websites, email addresses, login names, etc.), Superfish virus sends it to its developers. Beware that this information may be sold to unknown parties that may try to use it for illegal aims!

That's why we do NOT recommend you to deal with this program. In fact, we would like to recommend you avoiding all shopping helpers and assistants because such programs can hardly help you to save the money during your shopping sessions.

Their aim is to cause “Similar Products Powered by Superfish” ads and similar content that could redirect people to predetermined websites and generate pay-per-click income.

Fortunately, to remove Superfish malware is just as easy as to prevent its filtration to your computer. For that, make sure that you avoid its official website and also monitor installation of the freeware, which is usually involved in the distribution of such “helpers”.

Programs that you should install with an extreme carefulness are various download managers, PDF creators, video streaming software and similar apps. To know more about recommended steps that are required during the installation of the freeware, you should check the next paragraph. Do not forget to remove Superfish from your computer! For that you can use Reimage Reimage Cleaner Intego or other reliable anti-spyware.

Superfish Inc VisualDiscovery was pre-installed on some Lenovo computers

Superfish is also a term associated with malware detected on some Lenovo computers[2]. This software was actively distributed in 2010, and then Lenovo decided to bundle this adware program with some of its computers in 2014.

Questions about Superfish

A little later, in 2015, the US Department of Homeland Security recommended removing Superfish Inc VisualDiscovery from computers, stating that it creates security vulnerabilities in computers that could be exploited during cyber attacks. At the time, the suspicious software had over 80 million users worldwide.

Lenovo Superfish virus is known for an ability to inject ads into search results despite the type of web search engine used. On top of that, the software was analyzed, and it turned out that it intercepts encrypted SSL/TLS connections. Lenovo has released official instructions on how to uninstall Super Fish adware.

Please use the instructions provided below the article to identify and delete this adware if you suspect that you have it on your computer system.

Superfish adware
Superfish adware is an annoying program that displays ads in a form of banners or pop-ups during victim's browsing sessions. The adware is closely associated with Lenovo, which used to bundle SuperFish Inc. VisualDiscovery with some of its computers.

Adware typically sneaks into computer systems alongside other freeware

Just like a hijack of WindowShopper and Yontoo, Superfish hijack issue interrupts you unexpectedly. says that there are many users in France who were affected by this particular adware[3]. In most of the cases, it appears right after installing free software. Unfortunately, people are still failing to monitor installation of programs that they need. That's how they get tricked into agreeing to install optional components that are capable of altering system settings and causing unwanted activities on each of web browsers.

To avoid such unexpected downloads, you should start checking what programs you download to your computer. For that, you should read the Privacy Policy, End User's License Agreement and similar information that is given about freeware.

Also, you should start choosing only Custom or Advanced installation option when downloading programs from the Internet. This will help you to see all 'additional' components that are typically offered for free in a bundle with free software. If you have already noticed annoying ads during your search sessions, you should follow the guide we added to this post and fix your computer.

Superfish removal guidelines

All the tools that you can use for Superfish removal are listed below. By using them, you can remove this adware and EACH of its components automatically. To get the best result, make sure that you update your anti-spyware to its latest version and run a full system scan. As soon as it finishes its scan, remove detected files from your computer.

The other method that you can rely on when trying to remove Superfish virus is called manual removal method. In this case, you should try to find every component that is related to this adware manually. When using this option, check your Task manager to disable any active adware processes and then inspect each of web browsers.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Superfish, follow these steps:

Get rid of Superfish from Windows systems

Below, we present Superfish virus removal guide. Look for entries with such phrases as “Superfish Inc. VisualDiscovery,” “Superfish,” “Windows Shopper,” “Deal,” “Search Protect” etc. and remove each of them.

How to remove Superfish certificate?

After removing the adware, you need to find its certificate and delete it. Here's what you need to do:

1. Use Windows search and type “certificate” without commas. Choose Manage computer certificates result.

2. The computer will ask you whether you want to allow the program to make changes to your PC. Click Yes.

3. On the left side of the Certificate Manager, select Trusted Root Certificate Authorities (the folder should expand) and then choose Certificates.

4. Now look on your right and find Superfish, Inc. folder. Right-click it and select Delete. Confirm your choice by choosing Yes in the prompt that appears.

4. Reboot your computer.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Superfish and related programs
    Here, look for Superfish or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase Superfish from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Superfish or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate Superfish from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Superfish and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Superfish removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove Superfish from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Superfish should be removed from your Microsoft Edge browser.

Uninstall Superfish from Mozilla Firefox (FF)

1. To remove SuperFish from Firefox, open the browser and go to Settings > Options. 

2. Here, go to Advanced tab and then to Certificates. Click View Certificates.

3. Now, go to Authorities tab and find Superfish, Inc. Select it and choose Delete or Distrust…

4. Once the Delete or Distrust CA Certificates pop-up appears, select the program again and click OK.

5. Restart the computer.

Additionally, you can perform this step:

1. Go to Firefox and enter about:config into the address bar. Hit Enter.

2. Click the “I'll be careful, I promise!” button to proceed.

3. Now, use the search provided at the top of the page to look for superfish. Three or more entries should be found. Right-click on each of them and choose Reset.

In addition, complete these instructions to remove unwanted Firefox add-ons:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Superfish and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Superfish removal. Click on 'Reset Firefox' button for a couple of times

Delete Superfish from Google Chrome

Wondering how to remove Superfish from Google Chrome? Delete suspicious Chrome add-ons that might be serving Superfish ads to you.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Superfish and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Superfish removal. Click on 'Reset' button to complete your removal

Get rid of Superfish from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Superfish or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Superfish removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. LCarter says:
    May 12th, 2015 at 2:21 pm

    I have run the uninstall program from Lenovo and Ive also (first) tried to remove it manually. I show NONE of the certificates or programs on my computer, and really I have only seen the pop-up ads a few times, but my computer makes a call to about every 20-40 minutes at least that my filter sees. I also ran a wireshark for about 10 minutes and I see lots of hits to 3 different IPs that are in the same domain as what superfish resolves to. Not sure what to do.

  2. JeremyLopez says:
    January 29th, 2016 at 6:46 am

    I HATE this virus!

  3. TomTomTom says:
    January 29th, 2016 at 6:47 am

    SpyHunter is the only tool that worked for me.. Scanned the system with Malwarebytes but they failed to detect this virus. I will keep spyhunter for protecting my computer in the future. Thank you.

  4. LucyLu says:
    January 29th, 2016 at 6:48 am

    I have been trusting Superfish ads for months! thank you for giving me a right guide to remove it from the system

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