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Trojan-spy.win32.agent. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Trojans

Trojan-spy.win32.agent.gen – dangerous malware that can be untraceable for a long time

Trojan-spy.win32.agent.gen virus
Trojan-spy.win32.agent.gen is the term used to describe a group of malicious trojan horses.

Trojan-spy.win32.agent is a generic name that describes a group of dangerous trojan horses that can perform malicious activities on the affected computer. Such cyber threats can sneak into machines unnoticed, can hide deep in the system and do harmful activities in the background. Trojan horses might be capable of stealing personal information, such as passwords/logins, banking or credit card information. Additionally, they might be used for malware, ransomware or spyware installation.

Name Trojan-spy.win32.agent.gen 
Type Trojan horse
Distribution Spam email attachments, advertisement-filled websites
Danger level High
Potential dangers Can open backdoors for other malicious viruses, can collect personal or financial data.
Elimination  Remove Trojan-spy.win32.agent.gen using Reimage

Trojan-spy.win32.agent.gen virus is one of the variants of a huge group of trojan horses[1] called Win32/Agent. Nevertheless, authors of such cyber threats try to create malware that can avoid detection; the major security vendors can still identify them. Among the most popular detections are these three versions of the trojan:

  • Trojan-Spy.Win32.Agent(A)
  • Trojan-Spy.Win32.Zbot.gen
  • Trojan-Spy.Win32.Agent.bbsq

Trojan horses that belong to the same family share similar functionality. However, they contain some specific features and are created for different reasons. Some of the viruses are created for stealing information, and others are used for opening a backdoor for other cyber threats. Trojan-spy.win32.agent.gen might be used for the following reasons:

  • steal user's login details and passwords;
  • collect credit card details and other financial data;
  • track keyboard entries and make screenshots;
  • open backdoor for ransomware, spyware or other malware.

In order to perform these and many other activities, Trojan-spy.win32.agent needs to find its way to get into the system. However, these cyber threats cannot get into the machine without user's participation. Usually, developers of malware trick people into downloading obfuscated programs or updates. Also, trojan might spread via malicious spam emails or ads.

Once it gets into the computer, malware immediately makes system changes. Usually, it modifies Windows registry, deletes or creates new registry keys in order to boot on startup or disable computer's protection. Due to these changes, the affected machine becomes sluggish, programs unresponsive and countless system error messages might pop on the screen as well.

Some versions of Trojan-spy.win32.agent might also disturb browsing activities by displaying aggressive ads and preventing from accessing security-related websites. The latter trick helps malware to remain on the system longer because users are unable to install needed tools for the elimination.

However, Trojan-spy.win32.agent.gen removal has to be completed despite resistant trojan's behavior. For this task, you will need to install anti-malware program and scan the affected machine. In order to do so, you may need to boot the computer to Safe Mode with Networking. This helps to disable the virus and complete automatic elimination with Reimage or other reputable software.

Please do not try to remove Trojan-spy.win32.agent.gen manually. It's nearly impossible to clean all malicious files and programs from the machine. Trojan horses are complex cyber threats and might bring other malware to the system. So, you should rely on powerful anti-malware tools to make the system safe again.

Developers of trojan horses use multiple distribution strategies

The name “trojan horse” itself reveals the main way how these malicious programs spread. They look like safe and legitimate files, programs or updates that users can download from the Internet. Developers of trojans use various strategies to trick users into letting malware into the system. Specialists from Les Virus[2] infrom about the most popular methods:

  • they upload obfuscated free or cracked programs that are actually malicious (e.g. if you download cracked Photoshop from peer-to-peer networks[3] or torrents, it might actually be a trojan);
  • they can use pop-up ads that warn about available Java or Flash updates;
  • they might display banners on websites that claim about detected viruses and urge to download security tools to clean the device;
  • they might include trojans in email attachments that look like safe and important documents.

Thus, it's important to be careful when browsing online in order to avoid cyber infections. Always use legit download sources, stay away from suspicious ads and emails. Installing and regularly updating security program is also needed for computer's protection.

Trojan-spy.win32.agent removal requires using anti-malware software

Trojan-spy.win32.agent.gen removal is not that easy, so we do not recommend any attempts of removing this virus yourself. As we have already mentioned, it may have installed various components and affected system processes, so it is nearly impossible to find and delete all these components manually.

In order to remove Trojan-spy.win32.agent.gen correctly, you need to use professional and powerful malware removal software, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus and Malwarebytes Anti Malware. Once you download security software, update it and run a full system scan. If you cannot download or run security software, you have to reboot your computer to Safe Mode with Networking. You can find the guide below.


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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
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To remove Trojan-spy.win32.agent, follow these steps:

Remove Trojan-spy.win32.agent using Safe Mode with Networking

Rebooting Windows computer to Safe Mode with Networking allows disabling the virus and run security software:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Trojan-spy.win32.agent

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Trojan-spy.win32.agent removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Trojan-spy.win32.agent using System Restore

System Restore method is another way to disable trojan and run security software for virus elimination:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Trojan-spy.win32.agent. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Trojan-spy.win32.agent removal is performed successfully.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Trojan-spy.win32.agent and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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