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Remove virus (Free Guide)

removal by Olivia Morelli - - | Type: Adware

I have a question related to web address. A couple of days I’ve noticed that this domain shows up in my web browser randomly and either promotes Java updates or recommend installing software that I’m not familiar with. It that normal?

The emergence of URL is not a good sign. Why?

Questions about virus

If you have started receiving pop-up ads by while browsing as you were used to browsing, then it means that you have infected the system with adware type program. As the victim indicated in its report, pop-up ads typically inform about missing software updates, including Media Player, Flash Player, download manager, VLC player, Java, and so on. Usually, such messages claim:

Flash Player is infected:
The system detected (2) Potentially Malicious Viruses: Rootkit.Sirefef.Spy and Trojan.FakeAV-Download. Your Personal and Financial information MAY NOT BE SAFE.

To Remove Viruses, Please Update Your Flash Video Player:


Critical Update
Your Version of Java Runtime Environment for Mozilla Firefox is outdated. We recommend installing the latest version for the best performance.

Usually, ads are prepared very professionally, so inexperienced PC users may fall into believing that the information provided by them are genuine. However, have you ever heard that upgrading software helps to remove viruses? That’s an absolute nonsense. pop-up virus is used for spreading potentially unwanted programs or even malware. Besides, it has been found that when typed into an address bar, this URL address causes redirects to the pages of affiliate web pages (e.g. It is done with an intention to increase the rank of those pages or, again, promote suspicious third-party software. malware

What causes redirects? How to prevent that?

Redirects to virus are caused by the adware-type program. It’s not a secret anymore, and we believe that you are already aware of the fact that ad-supported extensions are distributed using ‘bundling.’ Thus, if it happens that you agree with the installation of a freeware filled with attachments, pop-up virus starts performing its task, i.e. slowing down web browsers, causing redirects to doubtful web pages, promoting fake software updates, collecting browsing-related information, etc. There is no doubt that each of us seeks to prevent unwanted ads from flooding web browsers, redirects from exposing to unsafe pages, the web browsing-related data from leaking to unfamiliar parties, you have to remember that freeware’s installation is not a self-contained process.

You should always remember that freeware developers monetize their products by attaching browser add-ons, plug-ins, toolbars, and similar things and spreading them in one pack. Having this in mind, it’s vital to verify if the freeware that you are going to install is filled with ‘optional downloads’ or not. For this purpose, you have to check Custom or Advanced installation settings and check what is said in each box. If you find a check box on which a text like, for example, “I agree with the installation of extension” is given, opt out of its ticks and only then hit the ‘Next’ button.

Last, but not least, we want to encourage you NOT to trust redirects and the destination pages that this domain exposes you to because you may end up with another adware or even malware on the system. If you have already noticed this domain bringing you notifications about misleading apps, run Reimage Reimage Cleaner Intego and fix your machine. You can find removal guide on the next page.

How can this pop-up virus be abolished from the system?

To remove virus from Chrome, Firefox, IE or another web browser you can use a professional anti-malware. You can also do the same by yourself using the manual removal guide below. Nevertheless, our strongest recommendation would be to perform a full system scan using a reliable anti-malware anyway to make sure that your PC’s system is fixed completely.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Delete from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Delete from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. BillyBo says:
    January 11th, 2016 at 4:04 am

    Hi guys. I used to have this problem some time ago and can confirm that ads are fake. The software that is promoted on those ads contain adware installers and once clicked activate them. I had to deal with a bunch of misleading programs

  2. Dylan East says:
    January 11th, 2016 at 4:06 am

    See popups on Chrome. Did not scan the PC yet, but tried to remove it manually. Nothing worked

  3. Cliff Marek says:
    January 11th, 2016 at 4:07 am

    Just another marketing trick that made me install other third party software. Beware of popups

  4. jim k says:
    January 11th, 2016 at 4:09 am ads say “Update needed to use this software.” Clicked on it and downloaded that software. After that I found WalletBee adware on my pc

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