Severity scale:  
  (28/100)

“Virus code 9UWXX400D” ads. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Adware

What are the real intentions of the “Virus code 9UWXX400D” ads?

“Virus code 9UWXX400D” virus is a pop-up that imitates an alert, informing the computer user about a supposed system error or a malware infection. In reality, no such errors exist and the notifications you are seeing simply suggest that your computer is infected with some sneaky malware. Typically, viruses like these are called tech-support scams. They can only operate with the help of other malicious programs, adware in particular. Adware, as an ad-based virus, spreads these malicious pop-ups around, injects then onto random web pages and tries to make sure they hook as many users as possible. Unfortunately, there are more cases of tech support scammers succeeding to trick the users than we would like. It is mainly due to the fact that the pop-ups are very convincing and well-prepared. Scare tactics is the final ingredient to make this virus successful. Imagine you see the following message on your browser:

This site say:
Virus code 9UWXX400D
Call Technical Support Immediately at +1-844-592-9882
The following data will be compromised if you continue:
1. Password
2. Browser History
3. Credit Card Information
This virus is well-known for complete identity and credit card theft. Further action through this computer or any computer on the network will reveal private information and involve serious risk.
Call Technical Support Immediately at +1-844-592-9882

An illustration of the Virus code 9UWXX400D virus

Doesn’t that seem terrifying? Well, it shouldn’t be. You should know that calling the indicated number will connect you to nothing more than the fraudulent scammers, waiting to sell you products or services that may not even exist or be completely useless. If you close your browser or disconnect your computer from the network, this message will simply vanish. Please note that your passwords, browser history, and credit card information will not be compromised either so you can terminate such pages unhesitatingly. Nevertheless, to stop you from escaping the malicious tech support notification that easily, Virus code 9UWXX400D malware may start blocking your browser and this way prevent you from closing it properly. For instance, it may hide your legitimate cursor and display a fake one which will randomly wander around the screen disregarding your actual mouse movements. In such a case, you should terminate your browser via Task Manager, by locating your browser from the list of currently running programs and clicking “End Task.” Once you’ve done that you can head straight to the Virus code 9UWXX400D removal. Since virus components may not be that easy to find, we recommend employing automatic antivirus utilities like Reimage for the task.

What do the malware creators do to get this virus on your computer?

Scammers behind Virus code 9UWXX400D ads put minimal effort in distributing them. As we have already mentioned, it is mostly a job for the adware programs. So, adware creators are the ones to be held responsible for this scam being able to reach your computer. Adware usually appears on the computers after some infected freeware or shareware packages are installed. They are not noticed in the process of the installation mainly because the users choose “Quick” or “Recommended” modes to set up a freeware on their computers. These modes do not disclose any of the additionally bundled software, so adware carrying fake Virus code 9UWXX400D notifications can install itself on the computer undetected. To prevent unwanted and potentially dangerous software from hijacking your system, please take a longer detour and opt for the “Advanced” or “Custom” installation settings.

What is the main focus of Virus code 9UWXX400D removal?

The main thing that should be considered when eliminating Virus code 9UWXX400D virus is that there are numerous PUPs which could be causing these notifications to occur. Thus, we suggest not to risk it trying to remove Virus code 9UWXX400D virus manually and employ automatic tools to scan your entire system and detect particular issues. Though very rarely, there might be cases when the antivirus is not capable to eliminate the virus because it simply does not detect it. In such a case, you can rely on our manual Virus code 9UWXX400D removal instructions presented below. This guide is also useful for those who are accustomed to dealing with computer threats manually but need some extra guidance to do it properly.

You can remove “Virus code 9UWXX400D” automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Virus code 9UWXX400D” ads you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Virus code 9UWXX400D” ads. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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To remove “Virus code 9UWXX400D” ads, follow these steps:

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Get rid of “Virus code 9UWXX400D” from Windows systems

Virus code 9UWXX400D virus may seriously mess up your computer system, so the next step you should take is Virus code 9UWXX400D removal. Please note that the virus will not overtly disclose its title and may hide under a variety of different names. So, we suggest either scanning your computer with automatic antivirus software or manually examining all the software that has been installed on the computer recently. In case you notice some suspicious apps terminate them immediately.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Virus code 9UWXX400D” and related programs
    Here, look for “Virus code 9UWXX400D” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Eliminate “Virus code 9UWXX400D” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Virus code 9UWXX400D” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Virus code 9UWXX400D” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Uninstall “Virus code 9UWXX400D” ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Virus code 9UWXX400D” should be removed from your Microsoft Edge browser.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Erase “Virus code 9UWXX400D” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Virus code 9UWXX400D” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Virus code 9UWXX400D” removal. Click on 'Reset Firefox' button for a couple of times
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle Chrome

Remove “Virus code 9UWXX400D” from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Virus code 9UWXX400D” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Virus code 9UWXX400D” removal. Click on 'Reset' button to complete your removal

About the author

Lucia Danes
Lucia Danes - Virus researcher

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