Severity scale:  
  (9/100)

“Virus found” tech support scam virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Adware
12

Be aware of the lies told by authors of “Virus found” tech support scam virus

“Virus found” tech support scam virus is another crooks’ attempt to make naive computer users call fake support line to get help with malware removal.[1] The misleading pop-up might occur anytime when browsing the web. The message tells that computer may not be protected, and this pop-up shows up more than once, users are urged to call Windows support.[2] The crooks provide a +1-866-261-297 phone number. No matter how many times this pop-up interrupts you, you should not call this number. It might be charged more than a regular call, but it’s the least problem. People who are waiting for you call might be prepared to convince you into purchasing bogus malware removal tool or/and revealing your private information. There’s no doubt that you need to remove “Virus found” tech support scam along with the program which is responsible for delivering this misleading warning. The research revealed that particular adware program might trigger this message. Thus, if you received this alert, you might also have noticed redirects to Virus-found.in or ads provided by this bogus site.

“Virus found” tech support scam malware might deliver a misleading warning in all popular web browsers, such IE, Mozilla, Chrome, etc. Apart from this alert, you might also notice an increased amount of other online ads, banners and other types of shady commercial content. We want to point out that you should never click on these ads, and most importantly, do not call to the fake support line. Even if you are curious what crooks have to say, you should not let your curiosity to cost you a lot. We can assure that these shady people will demand a ridiculous amount of money[3] for cleaning your computer from viruses. Take our advice and invest in professional security software, such as Reimage. It will help to perform “Virus found” tech support scam removal and protect your PC from similar threats in the future.[4]

How did this PUP get inside the computer?

PUPs are spreading with the help of freeware and shareware. They are attached as extra components and can silently enter the system if users install freeware using Recommended or Standard setup. These installation settings do not inform about third-party apps and do not ask whether you want to download them or not. By using these settings, you agree to install whole software package without having a possibility to “unpack” it first. Thus, in this way, the program which is responsible for delivering “Virus found” ads stepped into your computer as well. However, you could have avoided this PUP, if you had chosen Advanced or Custom installation of the freeware. During the installation, you should carefully look at each step and read what is said. You may find the list of third-party apps or pre-selected agreement to replace your current homepage with a suspicious search engine. Your task is to untick all these entries and statement in order to avoid redirects to questionable sites, potentially dangerous ads and other problems, such as “Virus found” tech support scam.[5] If you want to start clean and do not make the same mistake again, you should also get used to reading Terms and Agreements, EULA, and other documents provided by the developers of the software. What is more, you should not forget to choose only reliable sources for downloads if you do not want to install malware unintentionally.

How to eradicate “Virus found” tech support scam pop-ups?

In order to make “Virus found” ads stop, you should locate and delete the adware program which is responsible for delivering them. For this task, you have two options. You can either investigate computer’s system manually or employ a professional anti-malware software. The first method is more complicated than the second one; however, both of them are efficient, and you should choose that “Virus found” removal option which suits your needs the best. If you decide to go for the first option, you may find our prepared instructions handy. Also, we want to remind that it’s important to detect and delete all PUPs from the system and web browsers. If you want to remove “Virus found” automatically, you need to update your current security software and run a full system scan. If your computer is not protected with antivirus, you should obtain one of the programs presented below.

You can remove “Virus found” tech support scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Virus found” tech support scam virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Virus found” tech support scam virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual “Virus found” tech support scam virus Removal Guide:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Windows systems

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

In order to get rid of “Virus found” tech support scam virus, you need to find and delete potentially unwanted program which is responsible for delivering this annoying pop-up warning. The guidelines below will help you to perform this task successfully.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Virus found” tech support scam and related programs
    Here, look for “Virus found” tech support scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Virus found” tech support scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Reset IE in order to delete all adware-related components that might continue delivering misleading pop-ups.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Virus found” tech support scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Virus found” tech support scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam virus from Microsoft Edge

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Follow the instructions to delete all suspicious entries from the Microsoft Edge and free your browser from “Virus found” pop-ups.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Virus found” tech support scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you see “Virus found” tech support scam message, there’s a possibility that suspicious ads codes have been installed on Mozilla Firefox. Thus, you need to reset your browser in order to remove them.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Virus found” tech support scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Virus found” tech support scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

The guidelines below will help you to restore Google Chrome after the infection.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Virus found” tech support scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Virus found” tech support scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Virus found” tech support scam from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Virus found” tech support scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Virus found” tech support scam removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of “Virus found” tech support scam registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References


  • Camilla

    Its a nasty virus… I had problems with tech support scam once. I learn my lesson

  • Sagan

    Thanks for the removal instructions. I was soo annoyed and concerned by these warnings, but I felt that something is not right with them.

  • Ava

    Finally, these misleading warning are gone! Thanks for recommending anti-malware software!